axs transfer tickets not showing up

For more information, please see our Anyone have success getting something similar resolved day of show? Privacy Policy | We want to make sure you discover and get into the events you're most excited about even if we're not the primary ticket provider. SH eventually responded to my messages on social media (I had pinged them on FB, Twitter and IG, they only responded to FB and only after the concert, despite me messaging them for 2 months. Theyll just have to create an AXS account to claim their tickets. They assured me that the tickets would be transfered once they got ahold of the seller. Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". Use of this website signifies your agreement to our. So we've made sure you can shop resale tickets listed by trusted sellers within the safety of our store. I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. After the switch, you will enter the email address you use to access the community in order to reset your password. On the AXS App, you can manage tickets for upcoming events under the "Your Tickets" section -- the ticket icon near the bottom of the screen. When I buy tickets, do I have to deal with the seller? The Fox Theater of Bakersfield epitomizes an era of elegance, romance and big screen entertainment otherwise impossible to experience this side of Hollywood. AXS handles payment and delivery so buyers and sellers never interact with each other. Customer service all the way to your seat, 2000-2022 StubHub. Anyway, a few friends and I had tickets to see Harry styles in Cleveland. Before following any of the steps below, make sure you download the Official Houston Rockets App! Upcoming. Sign in or create an AXS account. Generally, these are your options: for exclusive presale tickets, news on upcoming concerts and events, latest Fox Theater and Foundation news, and much more! Remember, your friends can always transfer tickets back to you. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. and need to send them to a friend, transfer the tickets through your AXS account. There is no fee for transferring seats and you are allowed unlimited transfers. Under this tab, you'll see event details and ticket barcodes for all your upcoming events. In the bottom menu, tap the ticket icon (you can also tap the middle icon) At the event, scan the Mobile ID QR code to get in Was this answer helpful? In your AXS account, select the ticket icon or 'My Tickets' Choose which tickets to send and 'Transfer' Fill out the reci. We are changing the way you register and sign-in to the StubHub Community. No. All Rockets fans are now required to use mobile tickets via the Houston Rockets App to enter Toyota Center for all games and ticketed events. 2023 i finally got someone from stub hub to talk to me about it, and after them trying, they coulde not get crappy axs to work either. When its time for the event, they can open the app to show their tickets on their phone. This will now be the only customer admission method at venues including The O2 and the OVO Arena Wembley. Terms of Service | I bought two tickets to a New York Islanders game at Nassau Coliseum. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. I purchased tickets for a concert back in February. Never. Your guests will need to create an AXS account to receive tickets. Yes No Still Need Help? Thanks! Hint: If the Wallet says "No Tickets", click the more tab in the bottom right corner, then click the profile icon and then click "My MLB Account Emails." | Customer service all the way to your seat, 2000-2022 StubHub. The gig has not been cancelled we just chose not to go. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. We were due to go to the GENESIS Concert at the O2 on Nov 29th 2020. When I sell tickets, do I have to deal with the buyer? Step 1: Download and Login into MLB Ballpark App Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. Many fans find it best to TRANSFER the seats to their guests prior to the event. Fast forward to this past weekend, the day of the show, the tickets still were not transferred. What are my options here? The concert is tomorrow. Have screenshots and stuff with timestamps to also prove this is a thing. Tap Tickets Tab (pull down on the screen to refresh if necessary). To view your AXS Mobile ID tickets click on your initials in the middle. In order to assist you with locating, accepting and accessing your tickets, please read and follow the step-by-step guide below. Yes From everyone at Vivid Seats, we hope you enjoy your event! Click the Transfer button next to the event in your AXS account. The tickets will be delivered to the buyer automatically. Yep! Remember, your friends can always transfer tickets back to you. In the bottom menu, tap the ticket icon (you can also tap the middle icon), At the event, scan the Mobile ID QR code to get in. I had to contact the venue and luckily they had tickets available at the box office, so I was able to make the show. Click the Sell button next to the event in your AXS Account. 2021 Vivid Seats Ltd. All rights reserved. In your AXS account, select the ticket icon or 'My Tickets', Choose which tickets to send and 'Transfer', Fill out the recipient's first and last name, their email address, and a message. Go to solution Cannot see tickets in AXS App I bought tickets through StubHub on thursday. Lindsay is the author of this solution article. Just follow the simple steps to make the tickets officially yours. With mobile ticketing through AXS, youre able to keep your tickets securely stored in your AXS App until its time for your event and enter with a quick and simple scan. You may not receive mobile transfer tickets until within 24 hours of the event due to delayed release policies that venues use to keep your tickets safe. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Then your friends can get in with their own phones using the AXS app. As a result, sellers have to manually send your tickets via email or upload them to your account, sometimes on the day of the event. Usually there is a waiting period of a few weeks. This way your guests will be able to enter when they arrive using their own AXS Mobile ID. Have mobile tickets and cannot find barcode. Its up to the promoter, artist, or team if you can sell tickets or not. AXS tickets are delivered to AXS accounts within 24-48 hours of the event . Many fans find it best to TRANSFER the seats to their guests prior to the event. Was wondering if you had any update on how yours is going? I was never able to get ahold of SH again. Stub hub sent my hockey tickets for a las vegas game to axs. On the review page, click the Transfer button to send the tickets. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) Yes Why did the venue decide to use AXS Mobile ID? With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. why the hell can they just not send you the tickets in an email, as an option? AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. may not be valid. After the switch, you will enter the email address you use to access the community in order to reset your password. We called AXS from another phone while SH put me back on hold to get in contact with the seller again. Enter the recipients first name, last name and email address, or select from a list of. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. How will I know if my transfer was successful? You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. You can also create an account without purchasing tickets by going to AXS.com and entering basic account information. What if my guests arrive at different times? I had read on other threads that sometimes the tickets don't transfer until the day of the event. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. How will I know if my transfer was successful? What is transfer? You will enter your community username and new password and done! Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. may not be valid. When listing tickets, you decide how long your listing will be available for others to buy. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. and our To login, use the same email address you used when purchasing your tickets. You should see something to transfer. I downloaded the AXS app and created an account with the same email address but I do not have the tickets nor did I ever receive an email from AXS suggesting they were transferred. Updated a few days later TL;DR: Call the merchant that issued the tickets. Youll be able to transfer money to your bank from your account on AXS.com. If they already have an AXS account set up the tickets will go in their account automatically. Do you know what number you used to contact AXS? If you see a Sell button next to your tickets in your account, you can sell them! How do I use the Rockets App to enter the building? Most mobile transfer tickets will not be immediately available. Once I filled out the survey they emailed me I received a response that I would be refunded the price of the tickets in 3-5 days. Once everything is correct, tap, Log into your account entering the email address used to purchase the tickets, Browse your upcoming events and tap the ticket icon for the one you want to view, Present the QR code at the door to be scanned for entry to Toyota Center, The card you used to purchase the tickets. Browse your upcoming events and tap the ticket icon for the game or event you would like to access. Please bring a valid photo ID and the card you used to purchase the tickets to the Toyota Center box office. I still don't see the tickets in the app and I don't trust a randomly generated QR code when it doesn't show me the event. Now we just want to get rid of them ugh. Tix originally purchased Spring 2020, was postponed until today 7/31/21. Transfer tickets to friends (for select events). Hint: Remember, use the same email that was used to make the purchase with us when creating an account/logging in. Its up to the promoter, artist, or team if you can sell tickets or not. What is AXS Official Resale and where do the tickets come from? Select the tickets to transfer and enter the recipients information. Yes. You also have the option of transferring and listing your tickets for sale prior to the event. Tap View to access the barcode and scan in for entry. The recipient will get an email about the transfer, and they'll need to create an AXS account (if they don't have one yet) to complete the transfer. If you see a Sell button next to your tickets in your account, you can sell them! The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. Theyll also need to get the AXS app. Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? After downloading the app, you will be prompted to create an account or log in (if you do not already have an account). You will enter your community username and new password and done! Press question mark to learn the rest of the keyboard shortcuts. Its up to you! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Select the tickets to transfer and enter the recipient's information. Opened on Christmas Day 1930, The Fox was one of the last of its kind built in the Gilded Age. Have been on hold 3+ hrs. Click yes, retract now.And youre done! Ask the Community Contact Support The Fox Theater Foundation is a non-profit organization which relies on the public for donations to support the mission and vision of the historic Fox Theater building, the heart of the downtown Bakersfield cultural district. To transfer a ticket, view your order on The O2 Venue App and a transfer button will be presented at the bottom of your ticket. The event staff will scan this digital barcode to let you and your party into the event. The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. Browse your upcoming events and tap the ticket icon for the game or event you would like to send. All Rights Reserved. With NO CUSTOMER SUPPORT, AXS is NOT a viable option to use. Your tickets will no longer be listed for others to buy. At this point, you should see your tickets in the MLB Ballpark app. Cookie Notice You may also review your transfers and purchase history at AXS.com. Show was postponed from June 2020 to July 2021 due to covid. AXS Mobile ID is a digital ticketing system, with tickets assigned directly to fans attending. Stubhub assured me my tickets would be available. Show the ticket in the App at the entrance and get them scanned to enter. We got an email when the concert was first postponed saying that we had a month or two to request a refund but we didnt know abt that then. Flew in for this show. Tickets Not Showing Up In AXS Hello! After logging into the app, verify the tickets are available in the app. Use the same email you use on StubHub. Many venues release their tickets 24 hours before the event as a security measure, so it's normal to receive them the day before or the day of the event. AXS Mobile ID allows for convenience, flexibility and security. i had the exact same problem. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. If you just purchased your tickets not long ago and aren't seeing them under My Events, hang tight. Open the App and sign in to see your tickets. Easy! After that, the tickets will be theirs to use with the AXS app. Never. i assume they will try to get me to receive the tickets using axs again. It depends. Then when it sells and you are paid, you transfer it using the app.

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