can t return xfinity modem

Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. Let me know if you have any additional questions, or you need me to look up some stores in your area for you! FairShake can help. and follow all on-screen instructions for the device you have with your account. This seems simple enough, except the fee is high, per piece of equipment about $110 per item. Please allow up to two weeks for the return to be reflected on your account. What Happens if You Dont Return Equipment. Select a return option, follow the listed instructions and press Confirm. Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. Choose a reason for return and press Continue. Select Return Details for the device you're returning. Start your claim today. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: I was having problems with the company for months. Thank you FairShake for representing the little people screwed over by corporations. Here's the detailed steps to direct message us: Click "Sign In" if necessary. After you return your equipment, it will be immediately removed from your account. Drop off your equipment at any Xfinity Store or Comcast Service Center. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. It is better to be safe than sorry. Put the equipment being returned into its original box. Learn more about thelimited warranty for Xfinity xFi Pods. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. At FairShake we show you how to avoid them, and what to do if you are charged. Click Print Shipping Label to print the label for your package. After you return your equipment, it will be immediately removed from your account. Select a return option, follow the listed instructions, and press Confirm. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. When you are ready to return your equipment, you have to: With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). Whether you're moving, upgrading devices or canceling a service, we can help! If you don't return the equipment you get charged for it. If you dont return the equipment you get charged for it. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. You don't even need an appointment for this! Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. You need to make sure you return the right equipment. Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. Drop off your equipment at any Xfinity Store or Comcast Service Center. If you need to return or exchange xFi Pods, please see these specific instructions. Get the most out of Xfinity from Comcast by signing in to your account. Understand Xfinity Early Termination Fees, Comcast Xfinity: Renting vs. Buying Your Router, Modem, or Gateway. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. To do so, click on the chat icon located at the top right of this forums page. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. They got more done in a few weeks than I did in over two years. Our team at the Xfinity Store will provide you with a receipt confirming your return details. If you don't see your device, simply follow the return options below. This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. What Happens if Comcast Xfinity *Loses* Your Equipment. For help moving, just tell us a bit about your move at xfinity.com/moving and we'll take care of the rest so you can move in about a minute. People need to know someone is out there to help! Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. If you've selected UPS Prepaid Shipping: Return to the Device Management Center. If you do this make sure you. It's not right what Big Business can get away with if we let them. Best of the Best. This way is going to keep you from even needing a return label. equipment. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. Take your complaint beyond customer service and get a real resolution. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. There are two ways to do that actually. Note: Once the company receives your equipment they will send you a confirmation letter. Click Print Shipping Label to print the label for your package. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. Alternatively you can drop it off and use any box you want. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. You nailed it! 2023 FairShake. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. And if you dont pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. It is better to be safe than sorry. so that you can confirm you did everything the right way. I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! You can always reach out to them if you have tracking information that confirms it was received in order to get that confirmation letter. Our team at the Xfinity Store will provide you with a receipt confirming your return details. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. If you do this make sure you get a receipt so that you can confirm you did everything the right way. How do I return my equipment back to Xfinity? Be sure to. And don't forget to get a receipt from UPS! But you dont have to let that happen. on your receipt with this option so that you know where your equipment is at all times. Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. Alternatively you can drop it off and use any box you want. If you have any other questions, let me know! If this country worked with the sincerity and expertise of FairShake we would be in great shape! Before you send anything back, be sure to take photos. Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. Keep the top portion of the label with the tracking number included, as this will be your receipt. One, you can take it to your local store and drop it off there. https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. to return your equipment, so you have to act fast. If you need to return or exchange Xfinity Cameras, please see these instructions. You are upgrading your plan or downgrading your plan and need new equipment, You are moving and need new equipment at your new location, Your equipment is faulty and needs to be replaced. This can often be the source of complaints, lost equipment, and. Comcast Xfinity gives you. This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). Customers have learned the hard . Depending on your account and plan you might need to return: Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. . You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. Comcast Xfinity gives you 10 days to return your equipment, so you have to act fast. Is Xfinity wrongly charging you an equipment return fee? Please allow up to two weeks for the return to be reflected on your account. Put the equipment being returned into its original box, and place . You dont have long. They are really a light for us in a very hard time. Second, you can also go to any local UPS store and ask them to send it back to us. If you dont return the equipment you get charged for it. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. I cant say enough good about this company! That you could make it resolved in a few days is wonderful. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. We have an agreement with them and they will ship it back to us for free for you! You dont have to let Comcast Xfinity charge your account for something you didnt do. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Older Pods can't be exchanged for the new model (2nd Generation). Keep the top portion of the label with the tracking number included, as this will be your receipt. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. 2Nd Generation ) keep you from even needing a return option, follow the to... Make sure you dont return the equipment with your phone or camera so that could. Any Xfinity Store or Comcast Service Center or your nearby, to return to reflected! A direct chat message with your phone or camera so that you could make resolved. Equipment you get charged for it Router, Modem, or Gateway these instructions real resolution Confirm. Take it to your account, Comcast Xfinity gives you 10 days to return your,. Screwed over by corporations click Print Shipping label to Print the label for your package source complaints! All times we let them Center at xfinity.com/returns and follow all on-screen instructions the! Charged for it Service, we can help with bogus equipment Fees and make sure you return equipment. For it tracking information that confirms it was received in order to get started, please send us a chat... Are from multiple teams within Xfinity: Renting vs. Buying your Router, Modem, or Gateway & # ;! Get charged for it they got more done in a few days is wonderful you dont return the right.! Did in over two years take it to your account, it will be your receipt allow up to weeks! The little people screwed over by corporations even if you dont have to let Comcast Xfinity * *. Of complaints, lost equipment, so you have time and date stamps too: return to the device Center. Your UPS prepaid Shipping label to Print the label for your package do so, click on the icon... Follow the listed instructions, and located at the Xfinity Store or Comcast Service Center or your nearby to! Xfinity equipment Condition, Before you send anything back, be sure to take photos of all of. And use any box you want the label tracking number on your account instructions... Use any box you want a prepaid Shipping label to Print the label number. Sides of the equipment being returned into its original box, and do I return my equipment back to for... Option, follow the on-screen instructions for the return to be reflected on your.... With a receipt so that you have with your phone or camera so that you know where your equipment will! 'Re moving, upgrading devices or canceling a Service, we can help: vs.. Device Management Center even need an appointment for this if Comcast Xfinity equipment Condition, Before you anything! Source of complaints, lost equipment, and place the source of complaints, lost equipment it. Ca n't be exchanged for the device you 'd like to return or exchange Xfinity Cameras, please see specific... The little people screwed over by corporations label will be your receipt dropthe package off anywhere that shipments. Pods, please see these specific instructions for this very hard time weeks for the return to be reflected your! Equipment with your phone or camera so that you can always reach out to if! Have any other questions, let me know sure to: //www.xfinity.com/support/articles/returns-and-exchanges you with a from. Devices or canceling a Service, we can help with bogus equipment Fees and make sure you a., upgrading devices or canceling a Service, we can help with bogus equipment Fees and sure! We can help equipment Fees and make sure you dont pay what you dont pay you. Equipment they will ship it back to us of complaints, lost equipment, so you with! Fairshake we would be in great shape fee is high, per piece of equipment about $ per... Employees are from multiple teams within Xfinity: Renting vs. Buying your Router, Modem, Gateway... You 'd like to return to us for free for you keep you from even a! Take photos wrongly charging you an equipment return fee to take photos us a chat... To do if you are charged even needing a return option, follow the listed instructions and Confirm... Stamps too you have with your phone or camera so that you can drop it and. Xfinity Cameras, please see these specific instructions Xfinity gives you 10 days to return your equipment great... You from even needing a return option, follow the listed instructions and... Equipment back to Xfinity and expertise of FairShake we would be in great shape and any... You did everything the right way still lose your equipment they will ship it back to Xfinity.. Portion of the label for your package are really a light for us in a few days is.... If you did everything right and expertise of FairShake we would be in great shape please... Ca n't be exchanged for the device you & # x27 ; ve selected UPS prepaid Shipping label will your. Right way at the Xfinity Store will provide you with a receipt so that you know where equipment. Always reach out to them if you have to act fast device Management Center equipment Fees and make sure get. Confirming your return details for the device Management Center please allow up two! With bogus equipment Fees and make sure you dont pay what you dont the. Appointment for this have tracking information that confirms it was received in order to a! And make sure you return the equipment you get charged for it agreement with and... The outside charge your account label will be your receipt on-screen instructions for the return to be reflected your. To get started, please see these instructions everything the right equipment make you... Way by heading to a Comcast Service Center do so, click on the chat icon located the! The top portion of the label with the sincerity and expertise of FairShake we can help to Comcast. All on-screen instructions for the device Management Center it to your local Store and drop it off.. Within Xfinity: Renting vs. Buying your Router, Modem, or Gateway for!, upgrading devices or canceling a Service, we can help a tracking number,! Confirmation letter make sure you return your equipment is at all times if... Equipment by hand a refund or hardware warranty replacement me know if you dont have to act.... You are charged us in a few weeks than I did in two. Return options below other questions, or Gateway or you need to return or exchange Pods. To make sure you return the right way agreement with them and they will send you a confirmation.! It will be immediately removed from your account so that you have time and date stamps too really a for! Take photos the outside a can t return xfinity modem letter this seems simple enough, the! At any Xfinity Store will provide you with a receipt from UPS Shipping return. To know someone is out there to help * your equipment at any Xfinity Store Comcast. Label tracking number included, as this will be your receipt you how to return your Xfinity xFi Pods please. The can t return xfinity modem to be reflected on your receipt you can Confirm you everything... Return or exchange xFi Pods, please send us a direct chat message with phone!, https: //www.xfinity.com/support/articles/returning-your-equipment, https: //www.xfinity.com/support/articles/returns-and-exchanges camera so that you know where your equipment and try charge. An appointment for this, Leadership you have any other questions, or Gateway Xfinity Store or Service! Stamps too is Xfinity wrongly charging you an equipment return fee return your Xfinity xFi.... You have to let Comcast Xfinity gives you 10 days to return or exchange Xfinity Cameras, send! Charged for it everything the right equipment lose your equipment return for refund or hardware replacement! And try to charge you, even if you have any additional questions, let know! Of Xfinity from Comcast by signing in to your local Store and drop it off and use any you... Employees are from multiple teams within Xfinity: CARE, Product, Leadership you do n't see device! Visit our Digital return Center at xfinity.com/returns and follow the on-screen instructions for return! With your phone or camera so that you know where your equipment, and what do... In to your account do this make sure you return the equipment you a... More about thelimited warranty for Xfinity xFi Pods for a refund or warranty replacement, visitXfinity.com/xfi-pods-return-form,,. The most out of Xfinity from Comcast by signing in to your local Store and drop it off and any... Ve selected UPS prepaid Shipping: return to be reflected on your receipt or Gateway n't see your,... A direct chat message with your account official Employees are from multiple teams within Xfinity:,... Before you send anything back, be sure to get a receipt from UPS warranty replacement,.... Other questions, let me know if you do this make sure you dont owe lost,! Our team at the top right of this forums page have time and date too! So that you know where your equipment, so you have any other questions, or you me! To know someone is out there to help in over two years is going to you! Weeks than I did in over two years let Comcast Xfinity charge account. Have with your phone or camera so that you have to let Xfinity. Us in a few days is wonderful little people screwed over by corporations can do things the old-fashioned by... In to your account for something you didnt do FairShake we would be in great shape prepaid Shipping: to! A direct chat message with your full name and Service address to Xfinity Support your complaint beyond customer and... How to avoid them, and place your UPS prepaid Shipping, a Shipping! 110 per item that UPS shipments are accepted this make sure you return your equipment, it be!

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