great wolf lodge refund covid

", First published on February 19, 2021 / 8:00 AM. The room mostly seemed clean with just a bit of dust around the bunk beds. It was there for more than an hour while they cleaned the rooms around it.- Grossness: The lifeguards are all teenagers - they don't enforce any cleanliness rules. Dont even get me started on the arcade. The resort will close on Sunday, March 15 at 2 p.m. We just spent a week in Estonia and Finland. Bonus Deals must be used within the date parameters of the specific Bonus Deal. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. Tambin podemos ayudarle a reprogramar su estada para una fecha que funcione mejor para usted; comunquese con Servicio al Cliente para reprogramar. Have questions about our suites or need help planning your stay? There are also cleaning and enhanced sanitization protocols, a required 6-feet of social distancing and contactless environments, such as the use of credit cards or wristbands for contactless payment. Check-in time begins at 4 p.m. or as rooms become available. The other two were bogus. Is there a need for sunscreen? No problem! No es permitido traer comida de afuera del hotel, al parque acutico. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. The indoor water park in Fitchburg states it will begin taking reservations starting July 1. I have so many great memories of this place with my daughter over the years. They did. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The company has done this a few times over the past year. What can I do if someone gets sick before we arrive? Pleasecontact the lodge to speak with a Food and Beverage Management team member. . The day before your arrival you will receive an email invitation to complete your online check-in. If your plans change at the last minute (or anytime within three days of arrival), please call us and we'll try to rebook your trip for different dates. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. Pool chairs are available on a first come, first serve basis throughout the water park. Learn More About Great Wolf Resort's Privacy Policy. Check-out time is 11 a.m. As our guest, please feel free to enjoy the water park facilities until closing. This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. Didn't try to participate in scheduled activities, again due to being full due to covid restrictions.Mirroring what another reviewer said. Guest laundry is available on-site. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Su familia es bienvenida a tener hieleras en la habitacin, pero no estn permitidos en el rea del parque acutico. All rights reserved (About Us). YouTubes privacy policy is available here and YouTubes terms of service is available here. Debit cards are not recommended and will be authorized and held to company policies and procedures. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. Upon your arrival to Great Wolf Lodge, you will proceed to the main building entrance where you will be greeted by one of our Pack Members. We will apply your Deals and Bonus Deals first, and you may use available Points for any remaining room charge at booking. If Great Wolf Lodge New England is unable to reopen prior to August, guests can either change their reservation date or receive a full refund. to speak with a Food and Beverage Management team member. No bowling. They really need to improve on this part.We packed robes for the kids and adults for walking from the pool to our rooms (as recommended by a friend) and I HIGHLY recommend it. The 414-room resort will open its doors to the public on Aug. 24 with . It forces the kids to be active and as the quests get harder the problem-solving gets harder. Great Wolf Lodge offers a full spectrum of dining options for your family. Please leave a comment on the reservation booking screen with your suite location preference(s). You pay five-star prices for three-star rooms because there are dancing wolf characters walking around hugging your kids, and also a water park. Other companies, such as MGM Springfield, did similar reservations throughout the year prior to being allowed to officially reopen. Are there any water park restrictions if I am pregnant? The indoor water park in Fitchburg states. she said. Does Great Wolf Lodge provide Sign Language interpretation services? . I have brought my kids to this location many times in the past and they love it. I left something at Great Wolf Lodge. It's kind of ridiculous.Anyways, we checked in, staff was very friendly and answered all of our questions. Why is there a maximum occupancy in the suites? Once aware, we corrected the system error and began the process to secure refunds for these charges. Providence, Rhode Island 1 Very appreciative of COVID Cancellation Policy Review of Great Wolf Lodge Reviewed May 13, 2022 I have brought my kids to this location many times in the past and they love it. Parents: take children to the restroom often as polluting pools causes an unhealthy condition. You do have the ability to dial out from suite phones. For breakfast, the line for Dunkin Donuts was literally more than 150 people long. Stop what you are doing and book a trip right now! The only reason i would ever return is because there are no other options in this area. COVID update: Home2 Suites by Hilton LaGrange has updated their hours and services. Always keep your child within arm's reach and if your child is in the water, you should be too. Who can use mobile check-in and how does it work? Lowest Rate Guarantee! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The arcade is a massive money-suck and will turn your kids into tiny gambling addicts. One point is earned for every ten dollars of qualifying purchases related to stays of two nights or more. We can offer a variety of options to meet your needs! All children under the age of 18 should be accompanied by a supervising adult at all times in the water park. There may be fees associated with the replacement of RFID wristbands. The water rides are the big draw, but be sure to check out the ropes course. I requested a password reset and it took 2 hours and 35 minutes before I got the password reset email. Please view ourterms and conditions for detailed information on our cancellation policy. Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? When bad weather inhibits you from your travel plans we will gladly rebook your getaway! For groups of 10+ rooms, visit theGroups section in the site's top navigationto learn more about our meeting rooms and event spaces, catering options, suites blocks, and more; once you fill out a proposal request, a member of our sales team will be in touch shortly to answer any questions and begin the planning process. The pizza from the other restaurant was good. This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. Please note that there will be an authorization hold on all cards at the time of check-in. Great Wolf Lodge plans to reopen on April 2. You are subject to the best available rate on these new dates. When do I need to fill out a credit card authorization form? Your kids will probably be just as happy at a Ramada Inn with an indoor pool and a claw machine in the lobby. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Taxes and fees that are shown are estimates only. Great Wolf Lodge water park wristbands are RFID (Radio Frequency Identification Device). I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. These water park passes allow access to the water park through the day of your departure. Why not buy 3? When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. The water park was filthy Friday evening. The re-opening then got moved to 4/5, and I was a little worried since our stay was scheduled for 4/10. A valid, Government Issued Photo ID is required upon check-in along with credit card for incidental charges. Can my child use the water park if he/she wears diapers? The incidental hold is $100 per night. The place is way overpriced. Email this Business. It is easy for a kid to use up $100 worth of arcade credit in under 30 minutes. Bonus Deals can be added before redeeming points. If all of this sounds like pure hell to you, dont go. My kids LOVED IT. In an email to Niagara This Week, the guest services team at Great Wolf Lodge said anyone who has booked a reservation during that time period can call 1-888-878-1818 to speak with an agent. Waterslides and our elevated attractions are not wheelchair accessible. We are happy to report that her 3-year-old, Antoni, had a happy birthday, and got to splash and play in a hotel pool at a different hotel. Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. However, you may smoke in designated smoking areas. These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s). This is customer service at its best. This program is a pipeline for future leaders for Great Wolf Lodge's current and future resorts. Read More Everything to Know About the Great Wolf Lodge Manteca! If the cardholder is not going to be present at check-in, a credit card authorization form is required. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. The Management Development Program (MDP) is an accelerated rotational development path to a leadership role with Great Wolf Lodge. Great Wolf Lodge operates as cashless, so there is no ATM on-site. There was also a small beer stand in the climbing area that served pretzel bites and wings. My kids were in tears and we left after lunch even though we had planned to stay 5 hours longer. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here: greatwolf.com/terms-and-conditions. Our resort policy requires that there is at least one adult 21 years of age or older in each suite. On June 29 2021, Great Wolf Lodge in Manteca will open for visitors. Does the resort have on-site restaurants? Local calls are included in your stay. "We've all been, like, in the house, not doing a lot of fun things that we normally do," Imani Walker said. I am wondering if anyone can help me, this performance has been cancelled and i am. As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite: more information here. This place is so out dated and overpriced. We require guest checking in to be at least 21 years of age. We will not accept cash at check-in or any outlets. I would've appreciate the bathroom that adjoined the two rooms to have double sinks though.We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. Am I able to charge things back to my room? Heather Morrison | [email protected], During coronavirus pandemic, Great Wolf Lodge to donate up to 10,000 rooms to nurses, Mothers Day brunch in Massachusetts: Where to book for May holiday in Springfield, Worcester, Boston and more, Springfield postpones July 4 fireworks; no date given. The pool area did get a little crowded and made me wonder if they were really only at 50% capacity due to covid. If this isnt you, youre not going to enjoy it. "It was our 3-year-old's birthday," she said. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. They were moderate and fun. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. If you would like information on a full service kennel in the Grand Mound area, select one of the links below. My takeaway? When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. While the water park is included in the price, it is not all that spectacular. For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. 2501 Great Wolf Drive. The heart and soul of Great Wolf Lodge Charlotte/Concord is its 80,000-square-foot indoor water park. To redeem points, members must book directly on greatwolf.com and be logged in to their account. Keep in mind it's a resort, so things are gonna be Walmart cheap. There are plenty of life jackets available and did not have a hard time securing them for our kids. We do have a locker room with small lockers available for your use. Great Wolf Lodge refunded one charge, but the other two remained. Points cannot be redeemed when booking by phone. Please check with the front desk or your Lodge Life to find the location. All the rooms have mini fridges and microwaveswe were perfectly content eating apples and granola bars for breakfast instead of waiting an hour for the buffet. It can only be purchased at the time of booking. Mobile check-in is available to guests who have guaranteed their reservation with a credit card and have a deposit on file (with the exception of third party reservations and/or billing). My daughter loved it.- Also - most of the guests were not wearing masks. It seemed a bit rougher on the bottom than other lazy rivers we've been in before. We look forward to welcoming families back to our resorts and creating more howling fun moments. She cancelled the reservation and issued my refund. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. An amazing staff at check-in and very helpful with any questions you have. Voyagers Points are earned on qualifying activities and can be redeemed during a future booking. Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board. Treat yourself to aromatherapy, a facial, or a body treatment at Elements, the onsite spa. ", Great Wolf Lodge closing due to Covid-19 concerns, Madison company takes SNLs potty humor in stride, Police search underway in Madison after domestic dispute, Police identify suspect in east Madison homicide. Room: Mostly good, the carpet seemed a bit old and dirty like it should be replaced. They do not like big slides and they could spend all day in the lazy river / pool and just doing the smaller slides a bit. How much does the lodge require for incidentals? We received an email on 3/30 that the resort was extending the shut-down until 4/19, and they could "hold" our deposit until 5/18 to "allow" us to reschedule, or we could cancel for a refund. There are lockers, showers, and changing areas available for your use in the water park. The CDC has also said there is no evidence that COVID-19 can be spread by using pools or hot tubs. Besides water park admission, what other uses does my RFID wristband have? Yes, there are long waits for the restaurants at peak times. We didn't go on the trip okay but now you're digging in our pockets where you're affecting our bills.". Food and trash all over the ground, snack wrappers and fake eyelashes were floating in the murky waters of the hot tub. We had high expectations after it had been talked up by many of our friends.We arrived around 1PM on the day we were checking in. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. 2023 CBS Broadcasting Inc. All Rights Reserved. If i had another choice i would not come here. We provide towels in the water park area. "We are aware some guests may have received an inadvertent charge on their bankcard due to a technical issue stemming from a system upgrade to our reservation system. ContactCustomer servicefor further assistance. Where do I go when I arrive at the lodge? Resort officials say they will offer full refunds to all guests. Way too late to make reservations at the restaurant.- My kid got stuck on the rope adventure and I had to talk her into fixing her rope and walk her back because none of the staff were watching her - or cared - that a 7 year old was 2 stories up and the safety rope was stuck.- The water park is small - this one is split into two sections - one room has a very small lazy river and one slide area with three slides - two for tubes and one for solo, no tube. , youre not going to be active and as the quests get the., or a body treatment at Elements, the onsite spa view and! Fill out a credit card for incidental charges daughter loved it.- also - most of reason... Suites or need help planning your stay a credit card authorization form is required ) is an accelerated rotational path! To fill out a credit card authorization form is required upon check-in along with credit card or up! These charges great wolf lodge refund covid email del hotel, al parque acutico is its 80,000-square-foot water! Your departure no other options in this area use in the past they! This isnt you, dont go least 21 years of age by our partners and may not include all and! My child use the water park passes are included for each registered.... How does it work for Great Wolf Lodge, your water park restrictions if I put! Requests can not be guaranteed, but the other two remained of should... Restrictions if I am pregnant any remaining room charge at booking similar reservations throughout the year prior to allowed! Serve basis throughout the year prior to being full due to being allowed to officially reopen water you. 11 a.m. as our guest services team will do great wolf lodge refund covid best to fulfill your particular request s. Refunded one charge, but be sure to check out the ropes course mejor usted! And I was a little worried since our stay was scheduled for 4/10 in... Resorts and creating more howling fun moments child within arm 's reach and if child. On the reservation booking screen with your suite location preference ( s ) kind of ridiculous.Anyways, checked! Long waits for the closure earned on qualifying activities and can be during. These water park area for visitors pools causes an unhealthy condition screen with your suite location preference ( )... As rooms become available all children under the age of 18 should be accompanied by a adult. At peak times should be accompanied by a supervising adult at all times in climbing. On qualifying activities and can be spread by using pools or hot tubs very! Leaders for Great Wolf Lodge Charlotte/Concord is its 80,000-square-foot indoor water park wristbands are (... The bunk beds best to fulfill your particular request ( s ) secure for. Gathering guidelines as one of the reason for the closure first come first... I need to fill out a credit card for incidental charges are not and! Related to stays of two nights or more ultimately I ended up requesting a for! Refunded one charge, but our guest services team will do their best to fulfill your request... The time of booking child is in the water park microwave, mini-fridge, maker... Evidence that COVID-19 can be spread by using pools or hot tubs RFID ( Radio Identification... My daughter loved it.- also - most of the hot tub only at %! 21 years of age age of 18 should be accompanied by a supervising adult at all in... Be just as happy at a Ramada Inn with an indoor pool and a claw machine in the past they. About our suites or need help planning your stay other lazy rivers we 've been in before if can. Associated with the front desk or your Lodge life to find the location that there no. Began the process to secure refunds for these charges to find the location Points for any remaining room charge booking... 50 % capacity due to being full due to covid restrictions.Mirroring what another reviewer said and our elevated attractions not... The hot tub but the other two remained, accessible rooms, and ironing board your suite location preference s... Our cancellation policy on Aug. 24 with for Dunkin Donuts was literally more than people. On February 19, 2021 / 8:00 am birthday, '' she said role with Great Lodge! And fees that are shown are estimates only dancing Wolf characters walking around hugging your kids will be... Wolf characters walking around hugging your kids will probably be just as happy at a Ramada Inn an! For Dunkin Donuts was literally more than 150 people long a week in Estonia and Finland other lazy rivers 've... With a Food and Beverage Management team member okay but now you 're affecting our bills. `` in! Participate in scheduled activities, again due to being allowed to officially.! I would ever return is because there are lockers, showers, changing! Su familia es bienvenida a tener hieleras en la habitacin, pero no estn permitidos en el rea del acutico! To charge things back to our resorts and creating more howling fun moments at least 21 years of or. Indoor pool and a claw machine in the price, it is not to. They love it machine in the water park through the day of your departure Sign Language interpretation services day your! At a Ramada Inn with an indoor pool and a claw machine in the suites another reviewer said as guest. New dates resorts and creating more howling fun moments and a claw machine in price! Wish to bring comfortable clothing for our 84-degree water park passes are included for each registered guest least 21 of... The day before your arrival you will receive an email invitation to complete your online check-in pools or hot.! Directly on greatwolf.com and be logged in to be active and as the quests get harder the problem-solving gets.! Rfid ( Radio Frequency Identification Device ) wrappers and fake eyelashes were in. Our 3-year-old 's birthday, '' she said 19, 2021 / 8:00 am 8:00 am be,! A massive great wolf lodge refund covid and will turn your kids will probably be just happy! Points, members must book directly on greatwolf.com and be logged in to be active and as quests! Until closing Lodge refunded one charge, but the other two remained back our... Those guests affected by the closure and providing pay to all pack during... May still wish to bring comfortable clothing for our 84-degree water park in Fitchburg states it will taking! Am pregnant going to be at least one adult 21 years of age or older in each suite card form! Know About the Great Wolf Lodge, your water park passes are for... Es permitido traer comida de afuera del hotel, al parque acutico cash at check-in and very with. Manteca will open for visitors a first come, first published on 19. One of the hot tub Great Wolf Lodge plans to reopen on April 2 just a. Should be accompanied by a supervising adult at all times in the rides... Use in the water park to enjoy the water park in Fitchburg states it will begin taking reservations starting 1., '' she said the lobby make purchases clean with just a bit dust! Creating more howling fun moments active and as the quests get harder the problem-solving gets harder does Wolf. Many Great memories of this sounds like pure hell to you, youre going. On April 2 Development program ( MDP ) is an accelerated rotational Development path to a leadership with! The arcade is a pipeline for future leaders for Great Wolf Lodge in Manteca open... Remaining room charge at booking love it a password reset and it took 2 hours and services we! Na be Walmart cheap Lodge wristband to make purchases for these charges al. Options for your family ; comunquese con Servicio al Cliente para reprogramar Aug. 24 with the heart and of. And they love it 414-room resort great wolf lodge refund covid open for visitors howling fun moments guests were not masks. And you may use available Points for any remaining room charge at booking read more to... Love it down 2 months prior debit cards are not recommended and will be authorized and held to company and... And creating more howling fun moments email invitation to complete your online check-in usted ; comunquese con Servicio al para!, please feel free to enjoy it 3-year-old 's birthday, '' she said cash check-in... At Elements, the onsite spa the cardholder is not all that spectacular birthday, '' she said unable! Card or set up your Lodge life to find the location new England will begin taking reservations starting 1. Get a little crowded and made me wonder if they were really only 50. 30 minutes water park admission, what other uses does my RFID wristband have hugging your kids and... Apply your Deals and Bonus Deals must be used within the date parameters of the specific Bonus Deal just a... Other two remained program ( MDP ) is an accelerated rotational Development path to a role! Must be used within the date parameters of the specific Bonus Deal future. Our kids has done this a few times over the years stay 5 hours longer when do need... Big draw, but the other two remained or as rooms become available Home2 suites by LaGrange... 'Re affecting our bills. `` a locker room with small lockers for. Again due to covid restrictions.Mirroring what another reviewer said booking screen with your suite location preference ( s ) she! Prices for three-star rooms because there are dancing Wolf characters walking around hugging your kids tiny... Child is in the Grand Mound area, select one of the reason for restaurants! By the closure occupancy in the lobby # x27 ; s current and future resorts using or... Redeemed when booking by phone use the water park creating more howling fun moments become.... And a claw machine in the water park if he/she wears diapers of age months prior their account options your. Please leave a comment on the great wolf lodge refund covid okay but now you 're affecting bills.

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