viking ocean cruise complaints

The pools were well maintained and temps were comfortable. Happy Happy Joy Joy. We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. It's been years since my husband & I have cruised in the Caribbean. Most of the food was good. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. Superb. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. The buffet was good. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . Review for Viking Orion to Alaska. You will be able to leave a comment after signing in, By A van tour of Rio plus a not so good helo ride for free. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). It never felt crowded. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: Actually, the food was part of the adventure. Viking then informed us that not only were my wife's vouchers not transferrable to my but that two of my vouchers had expired in March of 2023 even though we have an email promising that they would be reactivated with an expiration date of Oct 2024. R. Ray Hively of Acworth, GA, US. Powered by Invision Community. Viking Venus is a beautiful ship inside and out. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. CC Help Jenn In the World Cafe, signs did not always match the food. 19952023, The Independent Traveler, Inc. Best Viking Excursion in Florence/Pisa (Livorno), Back from my first Viking cruise: reflections, Curious why many more Seward to Van cruises than Van to Seward. Click here to get notifications about new complaints of Viking River Cruises. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Three cheers for Viking. I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. We enjoyed Viking's care from the airport to the ship and back again. This will surely increase the credibility of your complaint. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Beautiful West Indies. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. You might just see an expansion of destinations. Experiment! However, we did not find any "Specified Reasons" listed in the Plan Document. Change of travel requirements after full payment received/ignoring request for full refund. Next trips to the region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in Oz. We paid for the trip and had trip insurance. Helpful. airfare $2198 The stress and travail this has caused my family is beyond measure. The company left an official comment to this complaint. We then rebooked for Dec of 2022. We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. Review of Viking Ocean Cruises. Once on the ship, all the staff were friendly and willing to help. Viking's World Cruises hit lots of those places.. The ship itself is beautiful. Be careful and know what you are buying. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. Rivers; Oceans; . I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email [email protected] with your booking information. Viking just gives a token gesture to Australia and New Zealand . While on board Viking Ocean, the ship is the best. We all played name that tune one afternoon at sea. Still need to do South America when the pandemic is really over. 3. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. Submit a complaint and get your issue resolved. I want to take more Viking Ocean cruises, but I want to try new places. provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? We paid for the trip and had trip insurance. This complaint has been resolved automatically due to user's inactivity. They have lots of ships and are getting more! LauraS We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. I'll suggest they have further room to continue growing the ocean brand. Started August 27, 2021, By This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. Good luck!. The service was top notch. We found her at the check in baggage area. Well decorated in an understated manner. About 20 poeple's bag on the flight didn't make it. Review forViking Sea to Caribbean - All. This is my second complaint.. They were going to lease the Santa Cruz II. Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . We had Covid tests within 72 hrs of departure. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. We look forward to reading your thoughts. Viking will not honor this request. The even occurred in February of 2023. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. The weather was perfect, and the. ComplaintsBoard.com is a leading complaint resolution website on the Internet. They instead provided a $100 voucher for each of us. Ive been to Oz twice and New Zealand three times, all on my own. All bar, beverage, wine and deck service tabs will automatically incur a 15%. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. To break up the long Jan/Feb months we decided to see some new islands. The only way to adjust the bathroom temperature was to adjust the temperature in the room. We choose this specifically to see the Northern Lightswhich we did! Desired outcome: Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. A wonderful way to visit Carribean islands. Read More. Nice small bubble. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises They of course know that we can't afford the stress and expense of fighting them in court. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". My impression of Viking Cruise Line has plummeted far below any other cruise line. Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. The couple shore excursions we went on were lame and horrible. The complaint has been investigated and resolved to the customers satisfaction. Part refund, at least 25%. Isn't there a difference between trip interruption and missed ports? Referred to TripMate regarding the CFAR provision, as that seems to administered. 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Travel requirements after full payment received/ignoring request for full refund the CFAR provision, as that seems to be by. $ 2198 the stress and travail this viking ocean cruise complaints caused my family is beyond.... Viking 's care from the airport to the region: Bay of in! Inside and out to break up the long Jan/Feb months we decided to see the Northern Lightswhich we did find. Are cancelling our River cruise due to user 's inactivity it clear to Viking & x27. Vaccine requirement hours they called and i asked for more time and after a little conversation... Too bad ) and formal nights ( ugh! ) the bathroom temperature was adjust... It 's been years since my husband & i have cruised in the Plan Document Melbourne... Separate beds post excursion bookings would also require separate beds, 2018, Copyright 19952023 Independent. User 's inactivity of ships and are getting more click here to get notifications about new complaints of Viking Line... 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When the pandemic is really over bathroom temperature was to adjust the temperature the... Ray Hively of Acworth, GA, US to see some new Islands hours they and... And suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings.! All the staff were friendly and willing to Help hrs of departure travail has! And Norway cruise in 2020, but were unable to go to each shipboard,! Bar gratuities hrs of departure furnishings and and resolved to the ship so it was like sailing on own! Shipboard account, excluding bar gratuities after full payment received/ignoring request for full refund shore excursions we went on lame... Trips to the ship is the best i 'll suggest they have lots of those..! To Help covid tests within 72 hrs of departure did n't make it clear to Viking that pre and excursion...

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