dnata customer service agent interview

Show that you are proud of yourself and your career accomplishments! It was cool working in the airport my great experience as customer service agent with DNATA was over 7 years I really love my job I had gained good experience how to handle passengers and to work with team . Talk to the interviewer about your ability to create a variety of potential scenarios. You cannot change others, but there is always the option to upgrade yourself! Glassdoor users rated their interview experience at Dnata as 57.1% positive with a difficulty rating score of 2.43 out of 5 (where 5 is the highest level of difficulty). The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. Written and technical interview conducted. The interviewer would like to see that you proactively go after what you want and that you will act as a positive change-agent when you see room for improvement in the workplace. You can't always predict what they may say, and you also can't always predict how you might feel in response. First, we get everyone off to a common start. The higher priority tasks, I complete first. Please help us protect Glassdoor by verifying that you're a I am self-driven and have no problem taking the initiative to get the job done. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. What is the interview process like at Dnata? We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. Interviews at Dnata Experience Positive 73% Negative 14% Neutral 13% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs First you will have an assessment test which is basically you need tackle the time limit. I submitted my application through email. Shared on 18 May 2022 - passenger service agent - Melbourne VIC. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. I have three years' experience in public transport and four years' experience in private transportation. Interviewer asked me about 7-8 questions and I got the offer next week after the interview. "I have recently implemented a schedule that allows for ride-sharing rewards which have cut down on our company's fuel expense by $9000 per month. om ons te informeren over dit probleem. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. It shows that I can take the lead on a project without having my hand held.". Interview questions were first added on September 15th, 2012. "I prefer working in a more predictable environment because I can be more effective in my tasks. I was top of my class, and working full time. "We recently had a big project within our work center. Adept in general accounting and finance transactions. ", "I would say that my favorite responsibility in my current position is the on-boarding and training of new employees. Customer Service Agent (CSA) (Current Employee) - Heathrow - January 26, 2023 A very good company with lots accreditation. Your company is forward-thinking and progressive. Take a few minutes to bring your resume to life for the interviewer. ", "I try to leave the small, quick tasks for last. enviando un correo electrnico a "The bulk of my industry related education has been on the job training. Ask me what a JSON or API is and I will tell you exactly what it is. las molestias. Sorry I couldn't remember the acronym for one! To help you prepare for a Dnata job interview, here are 31 interview questions and answer examples. When factoring in bonuses and additional . para nos informar sobre o problema. We will get enough time to answer the question and no need to be hurry. The topics included energy efficiency and recycling.". The interview process at DNATA is long and strenuous as there are many preliminary rounds. I interviewed at Dnata in Feb 2023. Dubai Common stages of the interview process at Dnata according to 29 Glassdoor interviews include: Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. It is okay to brag a little bit when answering this question. This approach will show the interviewer that you are open to coaching and willing to expand your knowledge to make yourself the perfect fit for Dnata. dnata Job Description: To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. I was also processed for final interview. Followed by 2 technical ,1 managerial round. The biggest skill that I gained was my ability to multi-task as I worked the dual role of employee and student. Also, what types of career growth opportunities would follow this position? Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. I am looking for a competitive salary in my next position. You have likely gained many valuable skills in your career. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. "I completed my Engineering degree in 2011 from University of Florida. Customer Service Agent salaries at Dnata can range from 12,143 - 25,205 per year. {%selectedMarker.streetAddress%} The next question was what does API stand for, which I gave the answer. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over. Be as diplomatic as possible by highlighting the pros of each. Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty. Airport Customer Service Interview. This year I wrote a new procedure manual dedicated strictly to cost savings efforts. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. I applied through college or university. Showing interest in gaining new skills through continued education will allow the interviewer to see you as an engaged and growth-minded candidate. ", "I greatly appreciate constructive feedback. Research the company online to discover any opportunities for future growth. Relax for a minute and collect yourself- Organize your tasks by which ones you can complete independently and which ones you need help with- Take sufficient breaks so you do not exhaust yourself - Communicate your struggles with your leadership or team". Job Location: Dubai, United Arab Emirates. "When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Followed by 2 technical ,1 managerial round. I say this because I like to spend my time selling and hitting targets so anything to do with documentation during business hours - I feel takes away from my business development tasks. Outgoing individual, with a keen interest in the service sector of the aviation industry, supported by work experience and the willingness to learn. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. My dream would be to earn a leadership role with Dnata down the road.". Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. 3 round of interview. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I took many weekend workshops on various topics such as Excel, Communication in the Workplace, The Art of Negotiations, and some human resource related courses as well. The first interview at dnata. Candidates interviewing for Test Manager and Revenue Accountant rated their interviews as the hardest, whereas interviews for Travel Consultant and Baggage Handler roles were rated as the easiest. We understand that discretion is one of the measures of excellence. {%selectedMarker.addressLocality%} "Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. Caso continue recebendo esta mensagem, )- Exhale. Things have gone very well for me so far, and I am thankful for that. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. I submitted my application through email. Excellent time management skills combined with a superior knowledge of the customer service industry . Productive and and excellent work place. This site uses cookies. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I interviewed at Dnata (Manila, Manila) in Nov 2022. I applied online. Generate a list of pending requests from DMIS to analyse advance work load profile. A creative and varied approach to learning inspires employees to interact with their customers in a fun, personable way. ", "If you do not have any post-secondary experience to talk about, then you can certainly discuss any on-the-job training you've completed including workshops, courses, and certifications. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. "I understand that you have a variety of competitors; however, I am most interested in working for Dnata because of your strong interest in client service, and employee safety. In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers. ", "That is a great question! If you have an expense account or resource allowance, it is very respectful to the company to be as thoughtful with that allowance as possible. This question is not an opportunity to complain about your previous job or company! I feel that this role with Dnata is a perfect next step in my career right now, but I also see room for future career growth here. It's great to see their excitement for what's to come, and their passion for the industry. ", "I am accustomed to working in an unpredictable environment and tend to prefer that pace. ", Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. ", "My current company does not utilize any team-based messaging applications, but I am familiar with the team and project-based management programs such as Trello and Wrike.". and Terms of Service apply. "My previous company did not allow for a lot of employee feedback or input so I chose to focus on ways that I could better my performance instead. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I couldnt complete the last two. Completing pre-boarding checking procedures before passengers and flight board planes. Getting passengers through check points and to terminals quickly and safely. I am looking for compensation that is aligned with the role and provides an opportunity for growth.". Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress. I link the questions down below. ", "It is a challenge to stay up to date on the transportation industry, with policy changing on a regular basis. I want to grow and improve so the more specific my supervisor can be, the more helpful it is. My high grades and great discipline will make me a strong fit for this role with Dnata. It's fast and makes every day different. I interviewed at Dnata in Feb 2023. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals. I interviewed at Dnata (Dubai) in Sept 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. We should prepare about our self very well. I applied through college or university. We do this by creating interview questions that we think you might be asked. However, we take things well beyond that initial induction. With that said, I love to learn about new resources. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, Tell me about a time you deal with a difficult customer, How do describe your ability of initiative, What language do you speak except English, Tell me about a time you go above and beyond, Get started with your Free Employer Profile, Auxiliar De Rampa/Agente De Passageiros (1). People cannot deny the ways that you impact their life, regardless of how they feel about you.". Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorised for billing. Vocational or Diploma (12+2 or equivalent) desirable but not required. I feel that this particular position would take my career exactly where it should be. Often we will leave the tasks that we don't like for last in the act of procrastination. I would much rather be a dynamic leader. I interviewed at Dnata (Sydney). I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels. The you ill have a hirevue interview. In one instance, I had a new coworker who was having some troubles fitting in. Si continas viendo este mensaje, Handles excess luggage and collect excess payment. I was asked did I google it? verdade. Prepare yourself for your interview at dnata by browsing Interview questions and processes from real candidates. Followed by 2 technical ,1 managerial round. I applied online. This question can be a tough one because everyone wants to be liked and considered personable. They agreed and implemented my suggestion. I have been in the industry 7+ years. Interviews for Top Jobs at Dnata. Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. I have been in the industry 7+ years. Mumbai Area, India. 5 Dnata Customer Service Agent interview questions and 5 interview reviews. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. how do you handle your stress in a difficult time? Common stages of the interview process at Dnata according to 7 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Aydanos a proteger Glassdoor verificando que eres una persona real. The purpose of this page is to help you prepare for your job interview. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. I believe there are always opportunities for leadership - you have to keep your eyes open! Followed by 2 technical ,1 managerial round. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. Simple and easy to understand the process. Why do you specifically want to work for Dnata? Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. I certainly enjoy the challenge!". I appreciate diversity in the workplace! I am quite proud of this initiative because it is not only financially responsible but also environmentally friendly. Lamentamos pelo inconveniente. The process took 1 week. The interviewer would like to confirm that you have a genuine interest in transportation infrastructure. Sheikh Zayed Road One example of this would be the telephone sales scripts that I crafted for our inside sales team. I applied online. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Be prepared with specific examples from a recent news story or client reviews. dnata is one of the worlds largest air services providers. If you continue to see this This example could come from a previous work situation, your post-secondary experience, or even a volunteer opportunity.

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