how do i report a downed comcast line?

I called 800-288-2020 and was told to call Risk Management at 800-894-0374. to Call your mayor's office. If you are experiencing problems with Comcast Xfinity, please submit a report below. I have a downed line in my front yard. Usually 911 dispatch has unlisted numbers for utilities. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Create an account to follow your favorite communities and start taking part in conversations. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Report an issue Select Chat. Store Locator Status Center Check for outages and troubleshoot your services. Scroll down and select Manage Internet. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? A recent storm brought down a tree which took down one of the above ground cables by my house. Stay at least 10 feet away from the wire and secure the area to keep others away, too. Welcome to the Xfinity community! Scan this QR code to download the app now. the chances of Comcast having their act together enough to even . If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. We ask for direct messages because we can't post personal information in public. Sky News is distributed via an English-language radio news service, and through online channels. Please contact the moderators of this subreddit if you have any questions or concerns. Call 911, which will get the FD out to asses the wire (s). Hope this helps you out. I am a bot, and this action was performed automatically. ASA, ABA, Adherence). There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Please help before someone gets hurt. Downed Power Line. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Thank you! They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. The easement at my back property line has poles with electric and utility lines. Verizon Business customers. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. I think it may be the original phone line. It is to be expected when weather conditions are severe. Report downed power lines at 713-207-2222. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Where on your property are the lines down on and would you consider them a safety hazard as of now? Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words If you see a power line on the ground, don't assume that it is not energized or that it is insulated. This post was marked as solved. The ground around your car may be energized. Call us anytime at. Its important that you dont exit the vehicle unless youre in imminent danger. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. They have been hanging very low for over a year. Performance & security by Cloudflare. I have a downed wire in the middle of the street. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! I am extremely frustrated this issue has not been of the upmost importance to your company. and our New comments cannot be posted and votes cannot be cast. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Let us know. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. For immediate assistance, check out the Xfinity Assistant. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Click Continue. You will need to contact a tree trimming service yourself. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . How do you get straight to a representative? I hate to hear this has been your experience and would love to investigate this for you! Warn others to stay away. When asked if you want to order new service, say "No." In the top right corner, you'll see a little chat icon near the bell icon. Select Start Troubleshooting to begin your modem restart. How do I report a downed telephone line? Call 800.288.2020 and select Repair. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. Never touch a downed overhead electrical line. Talk to Us. Update on June 10, 2021. Hello @user_300363 and thank you! The wires at my rental property are on the ground. Jul 2007 - Sep 20169 years 3 months. Can you direct message your name and address? The tree and the cable are both on the grass verge next to my property. Sky News is a British free-to-air television news channel and organisation. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Occasionally there is a mix up and Comcast forgets to bury the drop. Make sure you are signed in with your Xfinity credentials. STAY AWAY from downed power lines. #iworkforComcast By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It's a hazard to pedestrians and vehicles! Throughout our history, DISH has always put customers first. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. If you smell natural gas or see downed power lines please do NOT use this page. . Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Don't worry, we'll never do that as it might cut into our profits for the quarter. A drop-down list appears. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Press Enter to send it. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Thank you so much Anthony for sending us over those details and the Modmail. Whenever there is an outage, your first step is to report it via email or twitter. 1. Dial 333 to get connected to a customer service representative. Question: Does Comcast Hve To Repair A Cut Cable Line. Yes, Comcast will come to your house to install the cable lines and equipment to your home. For more information, please see our I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. To confirm, are the wires in question still low-hanging by chance? How do you fix an exposed wire without electrical tape? If the IP address resides on the Comcast network. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. A recent storm brought down a tree which took down one of the above ground cables by my house. Reporting this to comcast seems to be a problem. Then it tells me it can help me better if I sign in. I would like to report down wires in my back yard for the second time. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Sound the horn, roll down your window and call for help. . Where or how can I report this? We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Remember: This number is just for unburied ground cables. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. It's not the power line and I don't think it's the regular cable either because there's no service outage. We have made changes to keep employees safe so response and call times may be longer than usual. . Contact Us | Comcast Business Support How do I report an above ground cable down? The tubing will start to shrink almost right away. Hello @ryanray.rr81 and thank you! It may be used in setting the FCC's priorities for regulating companies like Comcast. Enter another ZIP to see info from a different area. Choose the option that best describes your situation. Click Continue. However, its critical not to cut into a power line, as you know. A drop-down list appears. Hello there! Get in touch with Comcast Business. To qualify for the credit, customers must: 1. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. How to report a down or damaged CenturyLink line. Here is a list of frequently requested telephone numbers: Cable. 115.124.120.233 If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Then Call Us. Do what's best for your business. Cloudflare Ray ID: 7a2ad44e3df86ef8 Thank you for bringing this issue to our attention. Then, to let us know why you're calling, say Line is down.. For immediate assistance, check out the Xfinity Assistant. If you absolutely need to have it removed, consult with an electrician before doing so. 5. If you have questions about your services, we're here to answer them. In order to get started can you please send me a Modmail message with your full name and service address? A coaxial cable is capable of carrying current. Contact Comcast and let them know of the down landline problem. Stay put and call 911. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. This website wants shut You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. How to Reach a Real Person at Comcast/Xfinity. Call us at 800-477-5050. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . For immediate assistance, check out the Xfinity Assistant. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. 3.) Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. came out and verified that it isn't live. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. We can assist you with getting a ticket opened to let our amazing local team know. In the 'To' line, type "Xfinity Support" there. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Call 9-1-1 immediately to report a fallen power line. Should you experience further issues, please create a new post. Contact Customer Service at (800) 391-3000. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. That's not what we want to see! Select Restart Modem to begin troubleshooting. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. God forbid this huge company actually provide a phone number where you could talk to someone. Thanks. We have made changes to keep employees safe so response and call times may be longer than usual. Please contact the moderators of this subreddit if you have any questions or concerns. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. Hello saftek and welcome, Hi, @user_af7a95. Electric Lines that run from the utility pole to your residence. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. X | `>`. My thinking, if I were to do this at my house would be that that 1.) Thanks! The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. For immediate assistance, check out the Xfinity Assistant. Create an account to follow your favorite communities and start taking part in conversations. How to report a downed wire if I'm not a customer? 2 1 RR ryanray.rr81 Visitor 2 Messages Report it online using Xfinity Assistant. I am a bot, and this action was performed automatically. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! The action you just performed triggered the security solution. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Asking on behalf of my place of business. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Who is responsible for cable line from pole to house? This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. If you receive overhead electric service, your electric system con- sists of the following: 1. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. How to Report an Issue Online Visit xfinity.com/xfinityassistant. We've had a downed wire touching our building for about two months at this point. Press Enter to send it. Two delivery trucks have had close calls recently. Voting closed 14. Report or View Outages; Other Contacts; General, Business, Landlord, . Can you direct message us your name and address, please? Provide your account info and say, Line is down., Dont have AT&T service? When should we expect this to be corrected? Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Id give them a ring. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Archived post. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) View the Xfinity outage map and find out when an area will be back online. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Then, call PG&E at 1-800-743-5000. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums Click the Check for Issues button. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. We have all the tools to help with your cable line and make sure it gets taken care of. We're sorry that didn't solve your issue. A drop-down list appears. I don't have AT&T, or a landline. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Do not send the firewall logs as an attachment. Thank you so much for contacting our Xfinity Support Team over Reddit. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Please send us a direct message to "Xfinity Support" with your full name and address. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Thanks! Discussion. Comcast Xfinity Outage Map. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. If the center conductor of the cable is solid copper, it carries it quite well. Our community is your official source on Reddit for help with Xfinity services. Tips in case of an outage What if my power is out? Let us know. Call BGE at 1-877-778-2222 to report any downed electrical lines. Then, call PG&E at 1-800-743-5000. If youve got a free afternoon, you can run the cable yourself and save some money. Our community is your official source on Reddit for help with Xfinity services. Asking on behalf of my place of business. Ask for the Comcast liason. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . You can also request a call at a time that fits your schedule. I will post again here when/if I receive a reply or action is taken. Some utility companies mark or paint their lines. Payments are posted to your account after 5:30 p.m. on the day they are received. You can report an issue by going to the Xfinity Status Center. An official employee, such as myself or whoever is first available, will respond. Our team can help get that line raised. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Please send us a PM with your first and last name, as well as house numbers to your service address. Cookie Notice Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages I explained this to the rep when I called to cancel. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. If you have questions about your services, we're here to answer them. Youve reached the best place and perfect person to help with virtually all of your account needs! Say "No account." Step 1: Inquiry. Include the words "Firewall Investigation" in the subject line. Jacksonville, Florida Area. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . New comments cannot be posted and votes cannot be cast. I called but only received voice mail. An official employee, such as myself or whoever is first available, will respond. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Comcast landlines are being used by homes and businesses alike. ET. I called on 7/20/21 to report this issue and no-one has been to fix the wires. Don't touch a downed power line or other equipment. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. A drop-down list appears. Stay at least 35ft away from any downed wires during cleanup and other activities. Emails sent with an attachment cannot be processed. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. How does cable internet get to your house? Write your 17-digit account number on the "For" line of your check or money order. Like. Just select Xfinity support and you will be able to speak with the next available specialist. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Can you please send us a Modmail message with your first and last name and full address? Cookie Notice There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. You can email the site owner to let them know you were blocked. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Press question mark to learn the rest of the keyboard shortcuts. How much notice do you need to give Comcast to cancel? Should you experience further issues, please create a new post. Thank you for reaching out to our forums community, its great we can connect this way!

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