regus retainer refund

With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. This company has the worst customer service I have ever experience in my life. $5520 Service Retainer on file. You should receive your refund within 30 days after your agreement end date. Thank you, Lorraine Brule Global Customer Service at Regus. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. Contact the organizer to request a refund. Theyre a great place to connect with colleagues, clients and other like-minded businesses. She promised me that I could get it on October 19 because it took 48 hours. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. BBB is here to help. www.myregus.com) and go to the End Agreement section. But change is necessary and you as a change manager will be expected to lead from the front. If you need further help, pleasespeak with our team member who is already in touch with you. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. I couldnt see your email address or Regus account reference in your message. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Verification can help ensure real people write reviews about real companies. Our team members have always been in touch with you and worked with you to rectify this matter. Any that you do not require can be opted out through your online account. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We ask all our customers to add an automated payment method to their account. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! Well guide you through the process. We have checked and cannot find any payment details set up in your account. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Don't be fooled by that. Hard revenue focused. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. Originally, total costs 20k THB, but end up with 50k THB. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. Flexible Workspace Designed Around Your Needs. think about how low this company is. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. After being in my new office they are increasing rent by 8.7%. Once they sell you something that will be the end of you being treated as a valued customer. It goes against our guidelines to offer incentives for reviews. 9. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. Helpful (1) Alice C. on 9/22/20 Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. The complaint has been investigated and resolved to the customer's satisfaction. Our advisors are ready to help you find the right place for you. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Companies can ask for reviews via automatic invitations. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Regus are not transparent with their pricing. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. I got an email from trustpilot. DO NOT give them your payment info, DO NOT sign with them. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Regus are not transparent with their pricing. That exception is made on the understanding that an additional service retainer is payable. I would love the opportunity to help further but havent been able to identify your account. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. Interested in a new product or service? Need to find a different location? When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. 4. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. I am a small business and cannot afford any of this. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB I was a customer with a licensing agreement set to expire on December 31, 2022. I would love the opportunity to help further but havent been able to identify your account. I would recommend that anyone considering using this company to think again! The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. Thank you! I asked a receptionist to help my issue to the Regus help desk. October 8 At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. Sandra promised me to escalate my procedure below, however, when could I get it safely? We will then confirm your retainer refund date and amount in return. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Great discounts. Thank you, Lorraine Brule Global Customer Service at Regus. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Its an automated process. Any that you do not require can be opted out through your online account. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Regus lacks personal approach The centre's staff are friendly and helpful. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. According to its policy, the retainer took 30 days to get back to the tenant. For a break between calls, browse the development's many shops and restaurants, or explore the . They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. You should receive your refund within 30 days after your end date. This complaint was posted by a verified customer. think about how low this company is. We will then confirm your payment date and amount. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Avoid at all costs. This company has the worst customer service I have ever experience in my life. Please advise what can we do to get back our retainer refund? dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. This company offers executive suites & office space, virtual offices and meeting rooms. (Sandra, I used the portal at first, however, your system made an error.) but when u need support / CS to talk and solve ur problems its literally non existant. The reason why we're asking all our customers to provide details online is to prevent fraud. 8. Its an automated process. Appreciate your immediate reply. One time I was waiting on the phone for almost three hours. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Please remember that the retainer is refundable at the end of your agreement. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Company Name: Max Dragon Technology The additional increase in your monthly fee is due to the annual indexation. Please could you send those details to me at [email protected] so I can support you? October 23 evening This is a multi-location business. This will ensure the agreement ends at the current final date and will not renew further. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Become better managers and business leaders by achieving optimal personal and business performance. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. The retainer fee doesn't guarantee a successful outcome. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They charge your card for amounts more than stipulated on invoices! You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. If I can assist you with anything else, please contact me directly at [email protected] It's an automated process. Unacceptable billing practices. Its an automated process. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. Regus always emphasized that it keeps its policy. I really thought that this company would be a good option for expanding our business. I couldnt see your email address or Regus account reference in your message. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. My contact end of March 2021. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. I sent Regus how my retainer process is going? If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. When they try to collect the rent, their speed is very fast. This will surely increase the credibility of your complaint. So now you can enjoy more, for less. Lorem ipsum dolor sit amet, consectetur adipiscing elit. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Stay away!! Customer service is simply poor. Requesting your retainer refund is very easy: simply log into your online account (i.e. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Regus flagged this review for containing harmful or illegal content.Read more. Office staff are always friendly. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. 5. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Find event and ticket information. Submit a complaint and get your issue resolved. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Such companies should not exist. Please could you send those details to me at [email protected] so I can support you? Hi Stephen, Requesting to have your retainer refund is an easy process. I sent an email to Briana and asked how my process going on? Hi Mike, Im sorry if you felt the need to escalate this. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. October 23 We also ensure all reviews are published without moderation. Unacceptable billing practices. They charge an excessive retainer fee. But the Regus does not have flexibilities, nor willing to retain long term tenants. If you refuse to pay their bogus invoices they will send you to collections. October 14 When could I get my retainer back? After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. They are scammers, and incredibly dishonest. Our coworking spaces are designed with collaboration in mind. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. International Association of Better Business Bureaus. Your agreement end date is not until 10/31/2021. Manage all of your workspace and business needs. They often do so without adequately considering the effect these changes have on people within the organization. Where appropriate, well also take steps to prevent the situation from happening again. You should receive your refund within 30 days after your end date. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. The additional increase in your monthly fee is due to the annual indexation. same goes with debt collector from malaysia that emailed me abt 3 months ago. It won't go in any direction! This will ensure the agreement ends at the current final date and will not renew further. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Suggested companies are based on peoples browsing tendencies. Absolutely unacceptable behavior. A member of our team will get back to you as soon as we have the details. Ts and Cs apply. They are scammers, and incredibly dishonest. Regus keeps its policy for payment from customers, only. We pay those as well. Could you please email me at [email protected] with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. They charge your card for amounts more than stipulated on invoices! We moved in to a Regus office in JAN 2022 and moved out JAN 2023. this is absolutely gross and scam. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. One business week has passed since I post it here. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. Avoid at all costs. Anyone can write a Trustpilot review. I look forward to receiving more information from you. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. If you were to take direct space or a sublease you would also see these fees in your rent annually. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE!

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