clipper pending passes

City Coach. What is the maximum amount of cash value I can load on my Clipper card? Center the card or device over the "Tag Here" graphic on the screen. Yes. When will I be charged for my Auto-Reload value? When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. It is charged for those who enter a station, ride a train, and then exit the same station. Yes, there is. No. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. Yes, you can use the Clipper app to manage your account on your phone. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Many transit agencies offer some type of 31-day pass for your convenience. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. I was charged the wrong fare. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. We also offer special discounts for children and military personnel. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. Add Clipper to your phone before you take-off! The terminal is located on Alaskan Way at Pier 69. Sign up for year-round getaways, special offers, and more. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. See the Apple Pay How-To page for more details. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. Learn more about Clipper START and how to apply here. You may also bring other food onboard, but no outside alcohol may be consumed onboard. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. There is a 50 cent surcharge per trip for paper tickets. Felonies may also prevent you from entering Canada. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Our departure times between Seattle and Victoria vary seasonally. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. There's no need to open an app. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. After we collect payment, we will send you an email confirming this. You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). You must apply for an RTC Clipper card in person at a participating transit agency. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. Registered cardholders can report lost, stolen or damaged cards and request replacements. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Robbins parking lot locations are also available for overnight parking. Visit Us Get an adult, Youth or Senior Clipper card The discount is even greater if you add multiple nights! For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. 4 yr. ago. Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. Choose your payment method and complete the order. You can also modify your booked seats at anytime by visiting our seat selection portal. To find out more information about replacing an RTC card, please visit 511.org. Riders are encouraged to get a Clipper Card to avoid the surcharge. No input is required. For all other cards on your phone without HVD, value will be available immediately. Find out about Clipper cards, visitor and monthly passes, rates and discounts. Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. County Connection. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. Once you do that, it will show up in your account. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. opens in new window. New to Clipper? You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. We've made it easy with quick guides to every service on Clipper. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. The exception is BART HVD, which will be available the following day. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. He started his journalism career as a sports editor in Iowa in 1975. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. You will select your seats when making your booking. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). Credit card charges are processed immediately. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. A couple of things have to happen before you can use the value. If you forget to tag off, thats the fare you will pay. Clipper on your phone. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. Your session is about to expire due to inactivity. How does Auto-Reload work with monthly passes? We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. The card reader at Caltrain stations. Paper Tickets What's the difference between cash value and BART high-value discount (HVD) tickets? You can also set up Clipper on your phone through Apple Wallet. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. I'm visiting the Bay Area. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. Seating class changes between Standard and Premium seating will require agent assistance. Proof of payment is required. 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. Caltrain. Clipper isadministered by the Metropolitan Transportation Commission. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). For more information, please see our Seattle-Victoria fast ferry schedule. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Otherwise, you will be logged out automatically. You will still need to use your plastic Clipper card for this. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. The correct fare will be automatically deducted and tickets with remaining value will be returned. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. There is a 50 cent surcharge per trip for Blue tickets. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. All rights reserved. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. Update your spam filter by adding [email protected] to your list of approved email addresses. My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. Q&A: Highway 101 express lanes opened Friday. Clipper is a regional transit card that can be used on all transit in the Bay Area. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. Had to call a couple of weeks ago, and got a live person really quickly. We do not accept cash, checks or debit cards requiring a PIN. Phone: (213)-204-2900. This page includes Using Clipper on specific agencies. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. When I tag my card, what do the beeps and lights mean? The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. A: You made me laugh, thanks! And, to get it back, its an hour on hold, and three to five business days.. If you want to change your class of seating, you will need to reach out to our Reservations team. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. Some transit agencies charge fares based on distance or zones. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. Economy Panoramic Upgraded window seats in Economy Class. Indeed! You will need to use this new email address the next time you log in to your online account. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. You can load up to $300 on a Clipper card. No, transit agency ticket offices cannot load value to mobile phones at this time. Please allow ample time in your schedule to check in required luggage. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. 877.878.8883. Imagine you want to take a trip on SMART that costs $5.50. In person at the AC Transit Customer Service Center. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. A: Your anger is warranted. Includes travel to any of our destinations with activities or hotel stay or both. Log in to your account with the email address we have on file and provide an updated email address. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. We will send an email to confirm that you have updated information in your account. To provide payment, log in to your Clipper account and edit your Primary Payment method. Please call 800-888-2535 or submit your request via our contact us page. No, every rider needs their own card or device (phone or watch) to pay for fares. 213-204-2900. Why wasnt I notified this would happen? Find your service: AC Transit. Clipper is now available throughApple Pay and Google Pay. Clipper on your phone will not unlock a bikeshare. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. The tag will not register if you place your device or card too low or high on the screen. This page includes when value is available, online orders, different types of value, and blocked cards. Failure to provide such evidencemay make you inadmissible to Canada. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. Requires iPhone 8/Apple Watch Series 3 or later. Hotel Package: Non-refundable within 4 days of travel date. Select Clipper card and follow the instructions to add a card and load value. Select Clipper card and follow the instructions to add a card and load value. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. Otherwise, you will be logged out automatically. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. The programgives qualifying adult riders a 20% discount on BART trips. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? I set up Auto-Reload, but its not showing up in my online account. BART. For iPhones, theantenna is in the top third of the phone. You will only need a valid passport (or other valid travel document, see below) to enter Canada. View vessel seating chart for San Juan Clipper. Key Clipper information translated to Spanish. Picking up your value means loading the value on your card after youve placed an online or phone order. Funds are immediately available when added using a vending machine at BART. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. If you want to ride, you will need to tag again. Choose an Option to Begin Planning Your Trip. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. We do allow walk-up day-of guests to purchase tickets if space allows. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). There is a $5 fee for this service. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. How do I set up and use a Clipper card on my phone? You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. How long do I have to pick up the value before it expires? Try tagging your card again. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. You can also order value at the same time. For limited time, riders can get a new Clipper card on their phones for free (normally $3). learn more. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. Check out our virtual tour of the Victoria Clipper V! Getting Started. We will send an email to confirm that you have updated information in your account. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. Clipper account access including checkingyour balance can be found on the Clipper website. You can also carry on one small piece of luggage and one personal item. Use the same ticket when you exit. Call us 800-888-2535; Contact us; Enter search term: Go. Contact your programs administrator for instructions on replacing a card. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. Make sure you always have a current email address on file. We will automatically send a declined payment notice to the email address in your Clipper account. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. Privacy Policy. Why not? Discounts; Where to Use; Follow. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. I add that if you use cash value on a Clipper card, you are limited to a maximum of $300 cash value on the Clipper card. If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. Loading Value and Automatic reloading. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. We recommend arriving at least one hour before your ferrys departure. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. To find the cost of a particular BART trip, use the BART Fare Calculator. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. Huh? Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value.

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