philips lifeline customer service

Access our complete library of DICOM Conformance and IHE Integration Statements. How frequently do I need to change the battery and what type of battery is needed? option 3. . With options like fall detection and mobile pendants, there is a solution for every lifestyle. Order Information Delivery Options & Charges Returns & Exchanges Need Additional Support? However, you may still be charged for activation and restocking. Yes, the pendant can and should be worn in the shower, as falls can occur in the bathroom. Philips Lifeline Customer Reviews Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Lifeline operators are trained to abide by HIPAA standards and each receives 80 hours of education related to geriatrics, stress management, and safety. Lifeline allows seniors to live at home (and on the go) with confidence and peace of mind. However, any cord worn around the neck can pose a strangulation risk, including the possibility of death and serious injuries. Ordering from Lifeline is designed to be straightforward and hassle-free. Military members are also eligible for special savings. Requires user account. Submit Incident Report| To order an AED itself, call the same number (1-800-225-0230) and press option 2. Most service requests require a basic set of information in order for our representatives to create a new ticket. I further understand and agree that Philips Lifeline may utilize pre-recorded messages or contact me using autodialer technology. If you opt for our professional installation service, a Lifeline representative will call you to schedule an in-home installation. Features include: waterproof help button pendant, automatic fall detection at no extra monthly charge, two-way communication through the mobile device, location tracking, and rechargeable battery that lasts two to three days. Photo: Bay Alarm. 111 Lawrence Street, Framingham, MA 01702. Find detailed contact information to locate a distributor of Philips products in your region. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Contact us here. If able, users should always press their button when they need help. *Disclaimer: Fall detection, including AutoAlert, does not detect 100% of falls. If you have a HomeSafe with a cellular communicator, a GoSafe with a cellular communicator and mobile pendant, or a GoSafe 2 with a mobile pendant that HAS NOT been swapped, it is no longer able to connect to our Response Center should you need help. PC. To do so, please fill out the model number of your product and click on the result below. Performance & security by Cloudflare. What's the Best Refrigerator Temperature? Like any true mobile unit, Lifeline GoSafe 2 offers emergency coverage anywhere it catches an AT&T cellular signal. Couldn't find what you were looking for? Philips Lifeline actually has the greatest number of subscribers of any medical alert system on the market, even more than Life Alert. https://play.google.com/store/apps/details?id=com.philips.CareTouch.B00&hl=en_US, LifeLine. Refer to IFU for more details. Lifeline does not offer a money-back guarantee. And I appreciate the all-in-one design, as mobile devices from some other brands require both the mobile device and a fall detection button while on the go. For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support 1-800-422-9448, For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support, AED 1-800-225-0230 To order AED supplies press option 1 To order an AED itself press option 2 You can also e-mail [email protected], You can also e-mail [email protected], For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support 1-800-422-9448 AED 1-800-225-0230 To order AED supplies press option 1 To order an AED itself press option 2 You can also e-mail [email protected], For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728, Oral Healthcare Professionals Sales and Support 1-800-422-9448. Mention your AARP membership number when calling Lifeline. Everyone can communicate easily and coordinate their loved ones care needs. At this time you are not able to view your transaction history on the Lifetime website. Please be sure to completely spell out Avenue. If you need to cancel your order, please call us as soon as possible. That said, a Lifeline agent explained that GPS tracking for caregivers on their GoSafe 2 device is in the test phase. Connect America Home is the first and only solution to integrate connected devices with a suite of tech-enabled remote care services and analyticsall supported by a 24/7 concierge call center. In support of health systems and healthcare professionals, we have developed this resource center. We will dispatch a neighbor, family member or emergency services based on each unique situation. Shop for supplies and consumables, patient monitors, emergency care, diagnostic ECG, and mother and childcare products. The systems vary widely in price, starting as low as $29.95 per month to $49.95 per month. But the equipment on sale for this price requires a landline and isn't designed for more active adults. Lifeline also . At U.S. News & World Report, we rank the Best Hospitals, Best Colleges, and Best Cars to guide readers through some of lifes most complicated decisions. LinkedIn. Repair your product and give it a second life. Regularly update your products software to take advantage of improvements, new features and bug fixes. Request user account Consumer product support Click herefor support for your consumer product. Lifelines Response Centers can communicate directly with you in English and Spanish, and an included interpreter service supports 140 additional languages. VisitourCareerssite for a list of currentjobopportunities. If I had a parent with dementia who wandered from home, Id really like to know their location. But when it comes to reliability and advanced location detection, Lifeline is a top choice. A Complete Guide to Medical Alert Systems, Cyberbullying and Social Media Negativity, https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4087103/, https://play.google.com/store/apps/details?id=com.philips.CareTouch.B00&hl=en_US, https://www.lifeline.philips.com/medical-alert-systems/fall-detection.html, https://www.linkedin.com/pulse/industry-tips-its-hat-andrew-dibner-robert-flippo/, Do Not Sell/Share My Personal Information, Limit the Use of My Sensitive Personal Information, Comes with a combination lock / stores a key for emergency personnel, An additional two-way talk communicator to extend the range in your home, An app-connected dispenser that releases medication doses at preset times, Fall Detection Included With an At-Home System. After all, aging is a journey best navigated together. The base unit, called the Communicator, uses the AT&T cellular network. Lifeline subscribers can live with greater peace of mind in the comfort of their own homes knowing in the event of a fall or medical . Visit your local customer care page for all product-related questions and online shop support. Note that you will find hidden fees when ordering a Lifeline system. Our easy-to-use medical alert systems let you summon any type of help whenever you need it, any time of day or night even if you cant speak*. You can email the site owner to let them know you were blocked. Each of the plans requires a one-time activation fee or equipment fee in addition to the monthly fee. Without an AARP discount or other deal, Lifeline activation costs $50 for at-home systems and $99.95 for GoSafe 2. If you decide a Lifeline medical alert system is the right choice for you, heres how youll purchase your new device. If you have not swapped your equipment, Lifeline needs to replace your current system as soon as possible. You are required to pay a $50 activation fee for Lifelines at-home systems and $99.95 for their on-the-go system. A main benefit is that the primary caregiver can create a Care Circle of people for Lifeline to contact in case of emergency. Koninklijke Philips N.V., 2004 - 2023. How do I find the status of a Purchase Order? IGT 3. Our team of Sales Consultants are ready and available to help you find the right Lifeline solution for your family. All other requests. My Philips for Professionals Access key account, product and service information as well as your available training opportunities from one place. The company did respond to our concerns but the inhalers were still a month late. However, other free apps for caregivers are readily available, so I wouldnt use it to account for the price difference between Lifeline and other brands. What is the range of Lifeline? This package includes the AutoAlert feature, a pendant with an emergency help button and an "in-home communicator with two-way voice communication.". See below for details about our policies and processes. Requires user account. You can email the site owner to let them know you were blocked. Call for Help: As soon as you press your help button, or a fall is detected, you are connected to our North America-based, owned, and operated Response Centers.*. Prices for at-home options vary based on whether you choose a landline or cellular-based connection, but the cellular option is more expensive. Call us today at 855-345-0130. Lifeline is currently offering new customers a special discounted rate for the first six months of the subscription. Lifeline allows seniors to live at home (and on the go) with confidence and peace of mind. All rights reserved. HomeSafe | HomeSafe with AutoAlert | On the Go | Medication Dispenser. (866) 488-8719 Enroll Today However, you may cancel your service at any time with no penalty. Good To Know: AutoAlert was developed through thousands of hours of testing. Researchers determined that a lie time of 72 hours or more increases mortality by 67 percent.1 This is the reason that SafeHome.org always recommends investing in fall detection. GC6440, HD9650/90 or HX9351/52). If you press the help button to contact the monitoring system, Lifeline shares your lockbox code with EMS. HomeSafe makes replacing batteries simple for users. 15% Off Medical Alert Service. Making a change will cause duplicate charges for the same period. Find full details of the warranty policy covering your Philips product. Their alert plans start at $29.95 per month and range up to nearly $60 per month. The monthly rate is $44.95 with a landline connection and $58.95 with Lifelines wireless AT&T connection. Global distributor contacts Find detailed contact information to locate a distributor of Philips products in your region. Once the service is canceled, your automatic payments will stop immediately. Call buttons and fall detection: A vast majority of surveyed CR members said their medical alert devices had a portable call button, while 4 out of 10 featured an in-home call button. You may choose to install the system yourself for free, or you can choose to have it installed by the company. What do I do if I need to order parts? Heat can also damage it, so it should be removed before using a sauna or hot tub. If the fall is not . Find below easy access to our product support information. Call us at 1-800- 432-5378 Monday - Friday 6:00 a.m. - 4:30 p.m. PT MedicAlert is proud to partner with #1 rated* Medical Guardian to provide our members with a special offer on the Medical Guardian medical alert system. Requires user account. Philips Lifeline is an established medical alert company that has been manufacturing personal emergency response systems since 1974. It requires a one-time device fee of $99.95. About. HomeSafe buttons are waterproof up to one meter of water for 30 minutes. (2021). As the first company to offer medical alert systems in America, Lifeline has nearly 50 years of experience protecting older adults and providing peace of mind to their families. One Happy Customer New York. Lifeline offers three plans ranging from $29.95 to $58.95 per month. Philips acquired the company in 2006. Repairing your product helps it to last longer and reduces the environmental impact of your purchase. HomeSafe Standard is available for landline or cellular service. Find troubleshooting articles for any product and specifically for Sonicare toothbrushes, you can start the Warranty Exchange process. After earning a degree in journalism, Jenny Wisniewski spent much of her professional life in education; however, she returned to writing in earnest in the senior care space, acting as caregiver to her mother. If youre interested in an option that costs less up front but includes a reminder service, read my review of Lively alert systems. Fall Detection Inquire with a Philips healthcare sales rep, Subscribe for regular news and updates from Philips, Find product documentation and instructions for use. Founded in 1984, Lifeline was the first company in North America to offer home medical alert systems. One thing you may like is that Lifeline offers free equipment for its systems. Please use the Contact us form and select Billing, and you will hear back from one of our specialists within 1-2 business days. This single-piece mobile system includes five locating technologies to quickly pinpoint your location* and dispatch help. Unfortunately, when I inquired with a company representative about the maximum distance that a voice could be picked up when using the voice extension, the representative was unable to answer with any certainty. Do I get any kind of protections if not satisfied with the product? Awful customer service Awful customer service - have asked to make a complaint but have basically just been ignored. Visitour Supplierssitefor detailed information and partnering opportunities. Performance & security by Cloudflare. I will be reviewing the company's second most affordable medical alert plan (out of the four that they offer) comparing the positive and negative aspects. Medicare does not cover Lifeline or other medical alert systems, but if you have Medicare Advantage, your plan might cover a portion of the device. Lets start with activation fees. Click to reveal (Lifeline doesnt get specific about range, unfortunately.). 108.169.181.185 Philips lifeline is all I know. It seems that you have searched for something else than we expected. I purchased a device on the Access Wireless website and am having trouble with the device. Customer service and technical support at 1-800-816-4885, select. Find out more about our payment methods and how to redeem voucher codes. Who Its Best For: HomeSafe with AutoAlert is best for seniors who spend most of their time at home and want the extra protection of automatic fall detection. Global Fall Detection System Market Global Fall Detection System Market size is projected to reach USD 503.7 million by 2027, from USD 358.6 million in 2020, at a CAGR of 4.5Percent during 2021 . The wearable unit includes two-way communication, a GPS locator, a water-resistant help button, and a rechargeable battery that lasts up to five days on one charge. Lifeline's in-home systems have a range of 500 feet. Learn More, We may receive compensation from some providers listed on this page. Customer service contacts and company information. Lifeline offers three unique medical alert systems: two home-based and one mobile unit. Find FAQs, troubleshoots, user manuals and tips. It offers fall detection, two-way talk, and location detection. Then in the early 1980s, Lifeline became available for home use.4 Their first mobile unit, GoSafe, hit the market in 2014. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Most service requests require a basic set of information in order for our representatives to create a new ticket. HomeSafe and On the Go can be shipped directly to your home for you to install yourself. Sitemap| (More details coming up.). Download the On the Go Consumer Warranty (PDF). SafeHome.org only uses high-quality sources to support the facts within our articles. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. Once Auto Pay has been set up, you will stop receiving invoices. If you add fall detection, there is no need to press a button. Selected products Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. At Lifeline, were here to support you. You are about to visit a Philips global content page. Not every feature is included or available with every plan. If you have your product at hand, please choose it's product group and category below. Mobile base unit No landline required Fall Detection (optional) * GPS location capabilities Pendant options available $39.99/month Get $4 off Monthly Monitoring Use promo code: DEAL2023 Shop now Medical Alert Plus Features include: waterproof help button pendant or wristband and two-way communication through an in-home base. To order AED supplies, call 1-800-225-0230 and press option 1. Even with this modest price, you'll still have to pay an activation fee of $50 and pay for . No additional wireless equipment is needed. Other brands have medication reminder services that cost much less, but the Lifeline option actually dispenses medication, which helps to reduce the chance of dosage errors. Mobile systems always require a cellular connection, but in-home systems often allow you to choose between cellular and landline connections. Want to speak to a technical or sales representative via phone, or get a mailing address? Cost of Lifeline medical alert systems. Also, shipping and activation may be free. Features include: waterproof help button pendant, automatic fall detection at no extra monthly charge, and two-way communication through an in-home base. North America-based 24/7/365 Response Centers, Supports over 140 languages via interpreter service, Charges an upfront installation fee for any device, with any method of installation. Initial Complaint. You can also e-mail [email protected]. The Philips Lifeline is a remote monitoring system that can detect a fall and automatically dispatch a call to a family member, friend, neighbor or emergency service and send help on the way. Our HomeSafe systems are prefect for people who spend most of their time at home. 4. Consumer support Visit your local customer care page for all product-related questions and online shop support. *Disclaimer: Fall detection, including AutoAlert, does not detect 100% of falls. Maybe you have owned a Philips Magnavox TV or used Philips Hue lights. Youll receive exclusive offers, extended warranty, easy access to support, tricks, tips and how tos. Consumer hotline: (800) 392-6066 This nominal fee helps offset a portion of the costs associated with printing and mailing paper invoices, and processing paper checks. A personalized care plan, so you choose who responds to a call for help, A system that fits every lifestyle, with no long-term contract or cancellation fees, Tools that connect your circle of family and friends to support caregiving. 12 English. Its worth mentioning that Philips Cares has mostly 5-star ratings at the Google Play Store.2 Its also well-rated in the Apple App Store, although people have complained that the iOS version is buggy. Lifelines On the Go system costs $49.95 per month and comes with an all-in-one unit, charging cradle, and power cord. Once you have fully converted from paying by check to Auto Pay, you can confirm your payments to Lifeline by reviewing your monthly credit card or bank statement. Your remain in control of your life, and you choose how you are helped- by a neighbor, a loved one, a caregiver, or emergency services. Whether youre looking for technical support, company policies, or simply the right number to call, were always happy to help. However, the device, activation, and . Find out here more about our return conditions and how to return your product. You can also e-mail [email protected]. Submit it online 24/7 at our self-service portal. Lifeline monitoring prices are slightly high, as noted above. Find out all about the options available for technical support and other forms of assistance. Our commitment to the mission of improving lives is intensified during these challenging times. Let us know if there is anything more we can do to help! This is why your current charges are separated by the monitoring and equipment rental charge. General X-ray 6. Monthly cost for in-home landline service: $20. Prior to return, the purchaser calls Lifeline to obtain a return authorization and specific packaging instructions for the device designed prevent damage and accidental activation in-transit. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. We've made it easy to choose a medical alert system! Find all investor-related information inour, If you have any questions about sustainability at Philips, please e-mail us at, If you have any questions about research at Philips, please e-mail us at, If you have any questions about intellectual property and standardsat Philips, please e-mail us at, If you have any questions about Philips Engineering Solutions, please. Use the full original product model number (e.g. Chaudhuri, Shomir. The #1 claim is based on the number of subscribers. All rights reserved. However, any cord worn around the neck can pose a strangulation risk, including the possibility of death and serious injuries. Nuc Medicine 5. If you are calling about the recall of the Philips sleep apnea and ventilator devices please visit our website at www.philips.com/src-update Contact us Couldn't find what you were looking for? Selected products Koninklijke Philips N.V., 2004 - 2023. Having issues with your product? Also impressive is Lifelines use of Advanced GPS, or A-GPS, for especially fast location tracking. Hospital supplies and equipment Shop for supplies and consumables, patient monitors, emergency care, diagnostic ECG, and mother and childcare products. It has handy wellness rating categories too, like Memory, Mobility, and Mood. I really like how the app automatically charts these ratings; you can easily see trends in your loved ones well-being. When you have a Lifeline medical alert system, Lifeline Cares connects a care circle of family and friends, so you can easily share important information and provide support. Since the sale, the company has maintained a strong reputation with seniors and their loved ones. If able, users should always press their button when they need help. Are you looking for support for your consumer product purchase? The action you just performed triggered the security solution. Choosing the right medical alert system is a difficult decision, and there are many factors to consider based on your current lifestyle. If you need to swap your Lifeline medical alert system, please call 1-855-655-4405 as soon as possible to speak to a Lifeline Customer Support Specialist. There are two options: self-installation costs $19.95, or a Philips technician can install the device for $99. Many call operators are bilingual and speak both Spanish and English. On top of that, Humana also offers Philips . HomeSafe Standard is Lifelines in-home medical alert system. Not happy with your purchase? Call Philips Lifeline customer service faster with GetHuman +1 800-635-6156 Customer service Current Wait: 4 mins (4m avg) Hours: Mon-Fri 9am-5pm EST; best time to call: 10:45am Get to a live person fastest: Calling the Philips Lifeline number above should go right to a real human being There are currently no items in your shopping cart. Some documentation requires user account. US National Library of Medicine. All you do is plug your Communicator's power cord into a wall outlet, and your system's ready to go. For different products, we have different specialists to answer your questions. You can select the service option that fits your lifestyle and get fast, 24/7/365 access to help when you need it. After my husband was deceased and I was living alone, the kids saw that Lifeline was necessary. I cannot thank you enough for your help. If you or your loved one wants a little extra peace of mind, take a look at the following products. But once the first payment is processed (which could take up to one billing cycle), you will stop getting paper invoices and begin having your payment automatically withdrawn/charged every month. Automatic Fall Detection. 2 When reminded by the Philips Medication Dispensing Service, . We want to help you stay healthy and arm you with valuable information from trusted resources specifically for you and your loved ones. Some common reasons for a card being declined include insufficient funds or mistakes in the card number or expiration date. Lifeline offers a limited one-year warranty for its GoSafe 2 GPS device.

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