service cloud specialist superbadge challenge 2

Some changes are done at Challenge 2. I had to do a quick refreher on this topic mid-superbadge. 2 comments Closed . Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. Trying new things- my baby brother practiced crawling through a tunnel. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. Help with Superbadge Service Cloud Specialist step 4. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Challenge 1 Configure Outbound Application and Integration Security. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. I'd bet that the solution is to "clone" not rename. I had figured that out in order to build the macro. Thanks for your time! Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. *must be completed in lightning experience*1. Could you share what you have for your dashboard/report/etc and I'll take a look! There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". I'm working on the Service Cloud super badge and the error below is driving me nuts! Its upsurd. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. Copyright 2000-2022 Salesforce, Inc. All rights reserved. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! I am the Trailhead Baby! Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Review the steps to create the 'Cloud Technical Team Support Process'.". Sign in Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. I have created and recreated the Cloud Technical Team support process more times than I can count. This error stumped me for a while as well. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? Could you share some details of what you have? That is frustrating! I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Select edit page4. Right now he' taking a nap.so I'm off to edit some reports! Found my mistake (apart from taking it too literally). These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. What can I attach to help diagnose what I am still missing? When you start a create a new report, simply click to start with a clean screen. The worst error! {!Case.OwnerFirstName}, Ursa Major Solar. I usually visit your website and I always learn something new from here. I have created data categories and Subcategories and have activated.But have issue with the above error. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Ask Question Asked 2 years, 8 months ago. Thanks. Add to Trailmix. Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. Anyone studying for their Service Cloud consultant certification. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. You may want to jot down notes as you read the requirements. I was very impressed by this post, this site has always been pleasant news. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Challenge 5 error : We can't find a field called 'Question Long Text Area'. You, my amazing reader, get more than tips for a Salesforce Superbadge. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? I'd try this- Delete the current process. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. to your account. It is hard to give many hints about this step without giving away too . I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. January 07, 2019. donut! Ensure you select the correct Chart format." No. Hope this solves it for you too. I'd do a quick google search on Salesforce Macros- It's a point and click process. Service Cloud Specialist Superbadge Challenge 2 Question. When I made mistakes, I simply reverted to the last saved version. Youll need to enable this whole feature before you start I wont give away what its called! He laughs when I poke his nose and tries to take toys out of my hand. [email protected]. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. This comment has been removed by the author. Review the steps to rename the console to 'Cloud Support Service Console'. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. What item is on your lightning Case page layout to show Entitlements? For example, Basic vs Premier support. (Not the "standard platform user", just "standard user"). This is really a tricky one. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. thanks a bunch. But not sure what is causing the macro to not find the email template. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. My problem was that I had 2 users with the same name: Ada Balewa. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. Sounds like you need, The instructions mention that agents should be able to decline requests. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. can you please suggest something? The macro works without the email button being visible. I am getting mad over this error now. Telecom Billing System2. (I made a custom button as well for this one.). Service Cloud Specialist Superbadge - 4,5,6,7. The key word is "rename." I'll keep checking if I missed anything. I am not sure whether its correct or not. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Various trademarks held by their respective owners. Ensure Milestones are configured properly for High Priority Cases. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Thanks in advance. Sometimes it seems that the most frustrating problems have the simplest solutions. I dont see any check box under layout properties of Knowledge. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. The simple things Hey, i'm on challenge 3 and almost done. I had problem with the chart, now everything is correct. I learned so much doing it. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. Coild you please help me out? Prework and Notes. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! Its awesome once its all working. I also confirm that no additional code exists in this org. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. The challenge says "add the option for agents to compose emails within the console while looking at a case". 43 are for Admins. Ensure you set up the routing for Advanced Cases properly. Don't be worried if you are updating several page layouts plus the console app. Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Thank you for your time and response. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. :) I'd reconsider that time trigger. It has to be so simple. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. advanced apex specialist superbadge solution. Review the steps to rename the console to 'Cloud Support Service Console'. I am stuck at Step 3 - Create service level and actions. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. We recommend using a new Developer Edition (DE) to check this challenge. I am having trouble with step 4. Rated Accounts by State The record count for state and account rating are automatically added. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Note the filter. The error message is so cryptic that it's hard to troubleshoot the issue. Did you start with a clone of the correct profile? Did you create a new console? https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Luckily, the macros module was very fresh in my mind. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? By clicking Sign up for GitHub, you agree to our terms of service and Did i use the wrong template? I didn't change anything and retried the "Check Challenge" just now and it worked. May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, I'm not sure I would have figured that out if I didn't stumble across this forum. Also when i click on Overflow Assignee no records found window pop up. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Tweak service Console. It's easy to miss. Yes you do. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Thank you SO MUCH. Use the search o. Hello! hmmm It has been a while, but I believe that just the "standard" profile is what you need. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Thanks a lot because I asked SF support and got this answer which did not help me much. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. When I made mistakes, I simply reverted to the last saved version. Go to a case- check the Status options. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Keep working, great job i believe you should like my post home care specialists. I am glad that you figured it out. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Do share more like this. Well occasionally send you account related emails. hmmm This looks good. Sounds like an easy oops! this blog is beneficial and great information to share with us. Does somebody have a thought? I was convinced I was missing something and racked my brains over it. I am stuck on challenge 5. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. It's a status. I was able to work out a solution, I will outline it below. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? I have created data categories and Subcategories and have activated.But have issue with the above error. Look at the page layout again- there is another item you will need to add. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. Thanks @ Tarik, the directions states to create two roles, which I did. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Ask Question Asked 2 years, 8 months ago. I have enabled the knowledge user check box in the user profile. It's likely something simple like an extra character. I am right now @ step 6. hope to finish the superbadge now soon.!!! Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. @Trailhead baby I am having same error message. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. Knowledge Basics for Lightning Experience. Could you share a bit more details on what you have done for this step? Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Ensure you create the Cloudy Weather Resolution automated action. hmmmm I think I just had to drag the filed onto the layout. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. Install the unmanaged package from the prework if you haven't already. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. After changing the name of the inactive user it worked for me. Glad you figured it out! Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. Tonight's challenge involves the creation of two processes. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1.

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