hp officejet pro 6978 print carriage cannot move

If it doesnt, then continue with the next solution. To thank me for my efforts to help you,please mark my post as an, First Time Here? Good luck, Rosa Campos Check if the Nozzles have clogs and clean them thoroughly using a clean, lint-free cloth damped in warm water. , Are you tired of dealing with error codes and loud printer noises when using your Epson EcoTank prin If you have been lucky enough to evade this problem until now, its not a cause for relief. RICHARD MARTINEZ, Lance Brathwaite Open the cartridge access door, clear any paper jam or obstruction, and select \"OK\". Supercharge the office with affordable color and fast two-sided performance. If the paper tears while you are removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. Every day, over one million ink cartridges are thrown into landfills worldwide. If your printer has a rechargeable battery, remove it. Worked perfectly on my Pixma Pro-100 that had been sitting in storage for 2 years! -, Include keywords along with product name. I cannot get the ink carriage to move more than about a half inch. If any labels are missing, locate them inside the product, and then remove them carefully. I found a hair rubber band that had gotten lodged under the roller pins. If there's actual troubleshooting steps I can take other than your scripted "**bleep**" then by all means provide them. Although I was a little leery in manually moving the cartridge. Printer Guide, Discount Printer Ink and Toner Cartridges. Coen de Milander. Mikaella Brodeth Learn more Reattach the duplexer to the back of the product. Was this answer helpful? I moved it to the middle, changed the cartridge and voila, everything works. Difficulty Level: 5 (Very Difficult) HP can identify most HP products and recommend possible solutions. Open the carriage access door, clear any paper jam or obstruction and select OK ." This replacement part replaces the PFG (paper feed gear), which may cause the problem. I also have this problem, and although I can see what is causing it I dont know how to fix it. How to fix a printer that prints blank pages? If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". Tina Long. Having it to support existing signout flows. I don't know where it came from so I don't know where to re install it. Refer back to the steps in this table after attempting each solution. Sep 5, 2019 by Your session on HP Customer Support has timed out. This page requires Javascript. One Clip for storing cartridges. How about a power reset by turning the printer off? If the problem is still around, its time to contact a professional technician. Chapters:00:00 Introduction00:21 Clear any paper jams03:21 Make sure the carriage can move freely05:10 Make sure the ink cartridges are inserted correctly06:10 Reset the printer07:11 Service the printerThis video shows how to fix a carriage jam in HP OfficeJet Pro 6900 series printers. Send the printer for repair! Check that you have the proper cartridge and that it firmly installed. You have to go to . Dec 19, 2017 by If it doesnt, then continue with the next solution. Our core purpose guides the research direction of 1) preventing land waste and 2) bringing customers better products with lower costs. Powered by BigCommerce. Plug in the unit and turn it on. The opinions expressed above are the personal opinions of the authors, not of HP. May 1, 2022 by The product lights might flash and the carriage might move. During a print job, the ink cartridge carriage stalls in the printer, and a Carriage Jam or E3 error displays on the printer control panel. My warranty has expired. Remove the two-sided printing accessory (duplexer) from the back of the product. After replacing an ink cartridge, the carriage moved to the right and did not return. Didn't find what you were looking for? HP's Virtual Agent can help troubleshoot issues with your PC or printer. No return/refund I have browsed the forums and done every troubleshooting step, so HP please don't suggest I turn it off and blah, blah, blah. If the Ink Levels of your cartridges are low, you may have to replace the tanks with new ones. Jul 22, 2020 by Rhiza Maunes, martin clarke Which, of course, I tried. Aug 23, 2018 by Service or replace your HP product if the issue persists after completing all the preceding steps. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". HP INSTANT INK, HP+ PLANS: INK AND TONER. Would love to ad a picture. Margo Dawson, can not move cartridge manually just stuck, Sep 29, 2019 by If you are printing labels, see if any are missing from the label sheet. Ink tank printers: If the carriage latch is secured, do not press down on it. Founded in 2011, the company transforms how people and businesses refill their printers through innovative technology solutions. Thank you. My mx922 canon printer is stuck and I can't see even see my ink cartridge.What can I do ? And if the issue still persists, this could be a hardware issue. @dantelavey, Cant move mine phisically either its stuck canon pixma mg7720. Disconnect the USB or Ethernet cable from the back of the product. If there are paper fragments that linger inside the printer, you can expect further jams to happen. Be sure to hold the Scanner Lid safely in place with your hands while rotating the device. The carriage might try to move into the access area. I really dont want to go buy a new all in one. canon pixma mx922, heidi.ondrasik Some features of the tool may not be available at this time. So sorry, that HP got so undependable. Repair fees might apply for out-of-warranty products. Any and all brand name designations or references are made solely for purposes of demonstrating compatibility. Remove any obstructions. @couragedeleon. Then, after a few minutes, plug it again, turn it on and see if it will work. Press the Power button () to turn the product on again. I went to do this fix after 10 months of not using our printer here and Voila! Lydia Davis. Officejet Pro 8010 Des Moines, IA 50320. Service or replace your HP product if the issue persists after completing all the preceding steps. The opinions expressed above are the personal opinions of the authors, not of HP. Sony PlayStation 3 PS3 PS VR PS4 CECH-ZCM1U Move Motion Controller (#374534760059) k***e . Would appreciate any more information that might lead me to a fix. A case number and phone number will now populate for you. It may be that the plastic gear gets wore or stuck in one spot if not used regularly. Cartridge carrier will not move to the left. The cartridges are all the way to the right and will not move to where I can take them out or check them. Installing Generic Ink Cartridge on HP Printer. E09A88GA Chip Turn off the printer, and then disconnect the power cord. Officejet Pro Security Screwdriver Bits for most HP Printers. Run a test print. We apologize for this inconvenience and are addressing the issue. Please wait for it to stop making noises before you proceed. Therefore, please take a closer look at your Cartridge Clip This is used for the cartridge alignment process. If one color is empty, the whole cartridge is considered empty. Contact [email protected] support options for your printer device are available at https://support.bchtechnologies.comContinue the Conversation: [email protected]: https://www.facebook.com/bchtechnologiesTWITTER: https://twitter.com/BCHTechnologiesINSTAGRAM: https://www.instagram.com/kevinatbchLINKEDIN: https://www.linkedin.com/company/bchtechnologiesTIKTOK: https://www.tiktok.com/@kevinsinknmoreSHOP NOW: https://bchtechnologies.com About BCH: BCH Technologies is an innovative company focusing on ink and related products. Open the cartridge access door, clear any paper jam or obstruction, and select OK.". Instead, the print carriage is stuck to the right. BCH Technologies. I was able to stick a small flat head screwdriver in the access and slowly push the cartridges to the left. Watch this video then.Part Two:If you have a broken PFG gear at 0:36 (the gear I circled out), check this out: https://bchtechnologies.com/search.php?search_query=pfg\u0026section=productReplace PFG in HP OfficeJet Pro 90xx (9018): https://youtu.be/wY1QD4VEtLgHewlett Packard troubleshootingHP Officejet Pro HP paper jam If any torn pieces of paper remain inside the product, more paper jams are likely to occur. HP OfficeJet Pro 9018 All-in-One Printer . Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. The opinions expressed above are the personal opinions of the authors, not of HP. I'm receiving the following error message: "The print carriage cannot move. If you continue to use this site we will assume that you are happy with it. By using this site, you accept the. Required fields are marked *. Finally found the fix for those who may have not been able to get the printer head(holds cartridges) to move from right or those who did and now say its printing is off. Elaine Solomon, My MG2540 carriage also got stuck. please suggest. Open the carriage access door, clear any paper jam or obstruction and select OK .\" This video shows how to fix a carriage jam in HP Officejet Pro 6000 series printers. Apr 21, 2020 by Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. Remove any loose paper or obstructions that might be blocking the carriage path. Load plain white paper in the input tray. Disconnect the power cord from the wall outlet. If it is, however, youll need to replace the tray with a new one. Please help!! I've had the printer over a year and I know it's out of warranty. YAY! As the carriage tried to move ( producing the grinding noise) unplug the power cord of the printer, now try to move the carriage by hand and if you can, move it all the way to the left and then back into the middle of the printer. Finding your Serial Number Neva Crawford, lizabeth207 Windows 11 Support Center, Finding your Serial Number Take out the toner/cartridges Wait 30 sec Plug the power cord back into the printer and wall (Make sure the printer is plugged into the wall and not a surge protector) Insert the toner/cartridges back into the printer Was this answer helpful? Turn on the printer to complete the reset. Unplug the unit and physically move the carriage to the center. @fauzanpamri, I follow the steps for canon e470 but not working, Fatyn Fauzie Thats why its crucial to install the printer cartridges carefully in the right way. T6 (Small): Short bits for most internal parts. Push down the latch on the top of the duplexer, and then lower its cover. Try to print a self-test report. I am a senior and now I have to lug this back to the store! Please make sure that the Paper Trays plastic tab is fixed securely on the retainer slot. Reach inside the product through the cartridge door, and then manually move the carriage. If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path. I have an HP OfficeJet G85 All-in-One. This page requires Javascript. {{#if (eq ../this.length 3)}}. If a cracked PFG causes the problem, follow the video to replace it. The following improvement Support Arm Assembly HP B6P40 Printhead OfficeJet Pro 8022 8025 8028 8035. We use cookies to ensure that we give you the best experience on our website. @billyboby, Why is my green and yellow on printer flash even though I put the ink cartridge are in they are fill G4511 and it does not want to click in my printer canon. @heidiondrasik. Manage your budget with professional-quality color at up to 50% less cost per page than lasers with the HP Officejet 6978 wireless printer. Press down on the cartridge snaps into place. Everything I have found so far wants me to slide the carriage over and check for paper. well I cant move the carriage at all. That was something, I was desperately looking for, thankfully I found this at the right time. I still don't get it but it worked. Does your HP printhead cartridge stuck or blocked and no longer moving to the left (stuck to the right)? The error message shows \"Carriage Jam. Theme designed by Papathemes. Any suggestions? If it still doesnt work, kindly reach out to your printers customer care for further assistance. All the attention light is blanking when I plug it. Unplug it and try to leave it in an off state for a few minutes. Follow these steps to clear any jammed paper. Hello! Good fortunes on your journey to closure. Plugin its Power cord and then press the Power button to turn on the device. All the lights are blinking, Fauzan The PFG gear is used to fix carriage jams in which the cartridge no longer moves to the left. How about leaking cartridge what is the solution.? I cannot access some screws to take cover off of ink area, because lid is in the way. T10 (Big): Long 100 mm for most HP cases the black cartridge is only partially visible from the front - it is jammed into the right side. I dont see a paper jam. Warning: As recommended, I moved it physically into the middle and now it is working again. The PFG gear is used to fix carriage jams in which the cartridge no longer moves to the left. Reconnect the Power cord back into the electrical outlet and then turn on the printer. Click to learn more about HP Instant Ink: https://instantink.hpconnected.com/?jumpid=af_5yg8ksd6b3This video applies to the following printers: HP OfficeJet 6950, HP OfficeJet 6951, HP OfficeJet 6954, HP OfficeJet 6956, HP OfficeJet 6958, HP OfficeJet 6962, HP OfficeJet Pro 6960, HP OfficeJet Pro 6968, HP OfficeJet Pro 6970, HP OfficeJet Pro 6974, HP OfficeJet Pro 6975, and HP OfficeJet Pro 6978 printers. Unplug the power cord from the power source. Try connecting the Printer to a different wall outlet directly. My Canon mx492 had the same problem and turning the gear (white dial) worked for me. Javascript is disabled in this browser. Perform the following tasks in the order given. sweetiemagic. from the printer. Fix EcoTank (e.g., ET-2550, ET-3750) & WorkForce "no power" problem. . I received this printer "brand new" (oh bother) for $25 at a garage sale, and it looks to be in perfect condition, save this one major setback. Once this happens, the printer takes in multiple pages resulting in jams. "The print carriage cannot move" SKU: . Press the buttons on each side of the duplexer, and then pull it toward you. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism. This is used for the cartridge alignment process. Conduct a test print. With the printer turned on, disconnect the power cord from the printer. Free shipping. Fixed via another post from another source: Turn the printer off, open the lid and turn the printer on. I cannot physically pull them over. Any advice?. How to remove parts on HP Officejet 6978, 6962 Printhead, Board, Timing, Carriage, Tray, Screen 6958 303 Electronics 17K subscribers Subscribe 128K views 3 years ago #printers If you are. Unplug the unit and physically move the carriage to the center. Sep 26, 2020 by Press in the tabs on the rear access door, and then pull it away from the product. I have an HP officejet Pro 9015 and cartridge is stuck on the right side. Tried many other 'solutions' re. Copyright 2023 HP Development Company, L.P. Hello Jacki! Please I have issue with my HP deskjet 1515. the ink carriage will not move. Replace cracked or damaged drive gear that attached to PF drive rod. document.getElementById("copyright_year").innerHTML = new Date().getFullYear(); By using this site, you accept the . If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers! VALMA PINZONE. Open the carriage access door. Move it back and forth across the bar 3 or 4 times. The print cartridge seems to be stuck in the left most position (viewed from . Jan 22, 2020 by There are numerous possible reasons as to why an HP printer cartridge gets stuck on the right side. Get rid of all other bits of pieces and foreign material you find inside the printer. Mar 6, 2019 by Please turn on your Canon printer and open its Ink Cartridge Access Door. Chapters:00:00 Introduction00:21 Clear any paper jams03:21 Make sure the carriage can move freely05:10 Make sure the ink cartridges are inserted correctly06:. Print, Copy, Scan, Fax. Please let us know what happens. {{#each this}} Black or Color Ink Not Printing, Other Print Quality Issues, Simply ask a new question if you would like to start the discussion again. Don't remove the paper that was starting to print. Once carriage has stopped, you can change the cartridge. I have the same issue with my HP Deskjet 2050 kindly assist!!! HP OfficeJet Pro 9010, HP OfficeJet Pro 9012e, HP OfficeJet Pro 9014e, HP OfficeJet Pro 9012, HP OfficeJet Pro 9014, HP OfficeJet Pro 9015, HP OfficeJet Pro 9010e . Remove paper from the front of the product as carefully as possible. They might have multiple options to help you with this. Push down on the cartridge to release it, and then pull it toward you out of its If the page displays in the wrong region or language, click the. Officejet Pro 8012 Set the pace for success with rapid print, scan, and copy speeds. HP OfficeJet PRO 6978 All-In-One Wireless Inkjet Color Printer Copy Scan Fax. Fill the web-form. Remove the rear access door. Anything I can do to adjust this? See your browser's documentation for specific instructions. Unplug the Power cord from the back of the device while its still on, as a safety precaution. . @sallypepper321 where and how did you use the kitchen knife? kathy04email. Check if your printers warranty is still valid and contact HP support for any assistance that they can give you. Oct 14, 2018 by It has been a while since anyone has replied. Dahlia Nathan, Pelumi Daniel There are NO paper jams, even though that's the error I receive. harrisonferdinand Gently remove any jammed paper from the duplexer. . Open. The print carriage cannot move. Vanita Khan, update I got it fixed.. i used a marker and applied force. Detach the Power cord from the back of your Canon printer while the device is still on. Thanks! Yes No Score 1 John Miller @johnmiller Rep: 1 1 I dont know if any of you fixed your problem. This problem is not always at the fault of the power supply. Fits most Epson models. I called HP and spoke to someone, she tried different things and couldnt make it work. Michael @fatynfauzie. More support options for your HP device are available at http://hp.com/support.Continue the Conversation:http://hp.care/SupportForumshttp://hp.care/FacebookSupporthttp://hp.care/TwitterSupport#HP #HPSupport #HPOfficeJetSUBSCRIBE: www.youtube.com/HPSupportSHOP NOW: http://store.hp.com/us/en/ About HP:HP Inc. creates technology that makes life better for everyone everywhere every person, every organization, and every community around the globe. Pushing the paper excessively into the printer, on the other hand, is the most common cause of a paper jam. The Virtual Agent is currently unavailable. Once carriage has stopped, you can change the cartridge. Like most old printers, the cartridges are large and last. Aug 18, 2022 by The print cartridge carriage is stalled error message appears. Save Money on Printer with Cheapest Ink: 5 important tips! Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to . Fix the "Close Tray, the paper tray is open" problem after missing a leg on the HP inkjet computer main paper tray loading cassette.EASY INSTALLATION. Once you find that the Paper Tray isnt warped, proceed to the next step. The black cover can be mistakenly installed backward. How does HP install software and gather data? Follow the steps in the video below to troubleshoot your printer's problem. My cartridges were stuck in place to the far right ofmy printer and I was able to fix this by turning the small white dial inside the printer located to the left of the cartridges. Feliciano Balajadia. If you are in Asia Pacific, you will be directed to a local service center in HP recommends plugging the printer directly into a wall outlet. The alignment was also taken care of. Unplug the Power cord from the electrical outlet Allow the printer to cool down for at least 15 seconds. Unless a left-handed person made my printer, there is no white wheel to the left because the two cartridges in the carriage are to the far left. Jan 16, 2018 by I love the Canon for photos, but it always cuts off the bottom of every regular document I print. Below is a compilation of all the common causes and best solutions to resolve this notorious HP issue. See if the paper feeds smoothly. I was eventually advised by Canon to buy a new printer as I couldnt fix it myself and a new one was cheaper than having it fixed. The printer continuously displays a blue screen with a DB155568 message and indicating to press the ON/OFF button. Yes No Score 4 Add a comment Martin D Rep: 549 3 3 Posted: Jul 31, 2016 Options Rotate the printer onto its side to gain access to its underside. While the ink lasts, the printer uses a Tri-Color cartridge. Please try to perform a power reset by turning the printer off. Sylviane Bartkowiak. this is happening to mine right now. While checking why this is so I tried to remove the color cartridge and while doing so a plastic lever like with spring falls off. I turned the wheel until my finger was sore. If the problem persists, move on to the next solution. , If you own an Epson printer with a scanner, you might have encountered various errors while trying t Your email address will not be published. Reconnect the power cord to the back of the product. Once the carriage is stuck, your HP printer wont be able to continue printing unless something is done to deal with the issue. If you have tried all the stepsmentioned in this HP document to fix the issue:- Click here. To thank me for my efforts to help you,please mark my post as an accepted solution so that it benefits several other. Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Reset the printer to recover from printer errors or failures. The error message shows "Paper Jam. Turn on printer and allow it to warm up. Ron Washington, couragedeleon What to do if your printer prints blank pages? Does your print carriage stuck on the right of the printer (service station)? Replace cracked or damaged drive gear that attached to PF drive rod (see picture below). I've included a pic of the tray (head cleaner?) When an Ink Cartridge Carriage is stalled, How to Fix an HP Printer Cartridge Cradle that's stuck, Compare and Shop for HP 920xl Compatible Ink Cartridges, Compare and Shop for Compatible HP Printer Ink Cartridges, Find cheapest HP 920xl remanufactured ink cartridge combo pack, Find cheapest HP 61 remanufactured ink cartridges. Should charge HP for such selling poor items. Slide the cartridge at a slight upward angle into the empty slot, and then gently push it forward until it snaps into place. Improper placement or incorrect installation of the cartridges might cause the carriage stall error. You need to protect the printhead with a piece of Saran Wrap or Scotch Blue Tape. Jul 27, 2018 by Detach the Power cord from the back of your Canon printer while the device is still on. Modify your browser's settings to allow Javascript to execute. :-), however since yesterday it is printing alot of double letters and lines. I've submit an answer to this problem, please have a look on it, may be it useful for you too. Modify your browser's settings to allow Javascript to execute. Also if anyone knows the proper name for this inky pad I would love to know what it is! Find many great new & used options and get the best deals for HP OfficeJet PRO 6978 All-In-One Wireless Inkjet Color Printer at the best online prices at eBay! Cannot move it manually. Carefully take out any sheet of paper thats stuck inside using both your hands. hi my cannon pixma cartridge keeps sliding to the left and won't return comes with code b203 tried reseting it with every suggestion but keeps coming up with different codes any suggestions would be appreciated cheers les, Apr 1, 2022 by @onalena. Please help! Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". The carriage of your HP printer is an assembly that supports its ink cartridges. Or I need to replace a new one?? "They" are not moving back to print and "stuck" on the right hand side. Dynamic security enabled printer See all Specs. This did not work, I tried like 15x. slot. The Blue Tape is a specially made tape and expensive. Please try again shortly. stuck paper etc until i tried the above; opened cartridge cover, THEN turned printer on. Please turn off your device and unplug its Power cord. The print carriage cannot move HP Officejet Pro 6978, If you have tried all the stepsmentioned in this HP document to fix the issue:-, https://support.hp.com/us-en/contact-hp?openCLC=true. However, they also work on other models that have LED control panels. Description. Go to Contact HP Customer Support to schedule a product repair or replacement. Use the following steps to make sure that the carriage moves freely. {{#each this}} Original HP Patronen 903 903XL Officejet Pro 6971 6974 6976 6978 6979 All-in-One. Did you jam the knife under or between or ? Check for obstructions under and around the carriage. However, no matter how many times I restart the printer, attempt to clear any "obstructions" (of which there are none), re-insert the ink cartridges, and change power outlets, the error message remains the same. Please wait while we gather your contact options. "The print carriage cannot move" BCH BCH Paper Feed Gear (PFG) for HP 8000 Series - Fix HP OfficeJet Pro 8012 8025. Julie Ann Abrams New. Reset the HP printer to erase any error status with its print process. I have a Canon TS8250, and the ink cartridge carriage will not move completely to the right. Once printer starts to print, open the cartridge door and stop the carriage. can trigger the printer to show a carriage stall error status as well. If the problem is still there, proceed to the next solution. Free shipping for many products! thanks, Jun 21, 2018 by I tried to follow the suggestions but it doesnt work.. selina gardener But I myself had a TS8160 Canon printer where the cartridge carrier was stuck to the right position. Javascript is disabled in this browser. Plug the machine back in and turn it on. You should only push the paper until the first resistance. wasted a lot of time trying to clear paper jam! Plug in the unit and turn it on. Disconnect the power cord from the electrical outlet. No need to program, mount and use This chip drives the printhead to print. Dec 27, 2018 by Below is a compilation of all the common causes and best solutions to resolve this notorious HP issue. The reason is that the inky pad to its right doesnt stay down - it is about 1-2 mm proud of where it should be and so gets in the way of the carriage. Wait until the warm-up period is complete before proceeding. Example of a printer with an obstruction in the carriage path. HP's Virtual Agent can help troubleshoot issues with your PC or printer. saradominomccaslin, Still unable to manually move the carriage, Aug 10, 2019 by Thank you. going to take Tylenol or maybe a margarita!! Don't remove the paper that was starting to print. Below are some practical solutions that you can try to resolve the problem quickly and easily: Conduct a test print to see if the printer prints flawlessly. Apr 10, 2020 by Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems. Bought brand new heavy HP Office 9015e from Bestbuy and soon as I opened it and tried to set up it is not working! I checked "troubleshooting" and followed the steps indicated, but the condition of the carriage did not change. Maybe one or more of the small plastic lugs it is held in by are broken, in which case is it possible to get a replacement for this part? Instant Ink ready; High yield ink available. BCH Paper Feed Gear (PFG) for HP 8000 Series - Fix HP OfficeJet Pro 8012 8025. Print speed ISO: Up to 20 ppm black, up to 11 color. Open the cartridge access door to get to the carriage inside the printer. The following symptoms might also accompany the error message: To resolve the issue, try each solution in this document in the order presented. Marsha Ankiel, well, I tried that several times and the darn cartridges are still stuck solid on the right, May 21, 2017 by Along with this, it is also more reliable than modern inkjet printers. The cartridges are all the way to the right and will not move to where I can take them out or check them. note: The product might go through a warm-up period of up to two minutes.

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