kay jewelers customer service

I mostly enjoyed the shopping experience from here. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. To my surprise she worked it out so that I got a beautiful NEW RING. } Sunday: 10 AM 9 PM ET. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. Click here to get notifications about new complaints of Kay Jewelers. You are offered a chance to save up to 10% OFF. Do all rings come in the same size or are there different sizes available? Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. Have a 4k ring that was defective. My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. This ring constantly loses the diamond and have had multiple issue with it. It should NOT be this hard to get my money back. If you have a payment history and your account is in good standing, you may be . Also to let employees know they should not ask personal questions like their social. Will I have to pay shipping charges if I request in-store pick up? Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. This profile has not been claimed by the company. Consumers complaining about Kay Jewelers most frequently mention customer service problems.Kay Jewelers ranks 142nd among Engagement Rings sites. KAY Jewelers Customer Service Phone Numbers, Emails And Other Contact Information KAY Jewelers Customer Service phone number (855) 703-4522, email, live chat, help center and other contact information are listed at HotDeals.com. That's why we offer several ways to pay. The business is located in Newburgh, New York, United States. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. I googled it and it said do not put your rings in bleach, I did not know Clorox would damage my ring. Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. No, one in the store informed us of a promotion for 18months. My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. There can be some limitations, so pay attention. you can get $200 off some orders from KAY Jewelers. I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. Google+. Beyond that, he took no responsibility for the monetary loss. I will continue to put this review everywhere I can! Ailsa Kay lays out the literary equivalent of a jigsaw puzzle in Under Budapest, bringing into stark relief the triumphs, calamities, and desperation of two North American Hungarian families and those whose lives they've touched.. There's Agnes and Tibor, mother and son, travelling to Hungary for reasons they keep to themselves, he to recover from a disastrous love affair, she to search for a . That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. Shop the latest and enjoy express delivery and free returns today. I ordered a necklace for my aunt for Christmas. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Whether youre looking for a special gift for someone special or a timeless piece of jewelry for yourself, Kay.com has something for everyone. Compare Payment OptionsGift Cards. Salary wasn't the greatest. min-height: auto!important; It can help you save $200 OFF on your orders. When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. It was a great relief to have it arrive so soon. Submit a complaint and get your issue resolved. The opportunity to save $25 OFF is not common. I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. I WAS there at 6 months. Really?!? Claim it and get a lot of features. 2023 ForLocations.com All rights reserved. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. We encountered an issue signing you up. There can be some limitations, so pay attention. This is the worst company to order Jewelry through. We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . I have spent a ton of money at Kay's because of Chris. KAY Outlet offers engraving on select merchandise. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. Find over 27 million businesses in the United States on The Official Yellow Pages website. Always a pleasure to go in. Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. Yes, special order items are able to be returned. Certain metals such as tungsten and titanium cannot be sized. With our free tools, you can check out the . In total, there are 3 ways to get in touch with them. Certain metals such as tungsten and titanium cannot be sized. It was three rings together. The ring came in perfect condition, no scratches or anything. Desired outcome: I want to speak to a DISTRICT MANAGER. Also bought Avery the bear for st Jude hospital great cause. I am pleased with Kay Jeweler. cart reminders from KAY at the cell number used . Kay's Fine Jewelry: Loved The Visit - See 510 traveler reviews, 67 candid photos, and great deals for St. Thomas, at Tripadvisor. color: #515666; Discuss the issues you have had with Kay Jewelers and work with their customer service team to find a resolution. Service 10. A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link. November.25.22 5:20pm. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. Clarendon House 2 Church Street. You have added the max number of Favorites. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Top of the Page, What do I need to bring with me to the store to pick up my order? You may trade in your diamond for another diamond at least double the trade-in value. When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. Sonya took the time to contact several Kay's to try nd track the band down. (Trade-ins are not accepted at kay.com.) Alternatively, you can make a payment over the phone at (855) 506-2499 or via mail.. How to Pay Your Kay Credit Card. I have over 8 years of experience working in retail and customer service. If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! We received a bill charging us all of the incurred interest. I contacted a representative, Katley M, and stated I wanted to cancel. You're in the right place! (18 weeks ago as of 10/14) She said she will call back after she calls the store. If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase. And not to mention the fact that James Allen has over 200 settings for a diamond like this, and Kay has less than 20 settings for all the diamond shapes in their inventory for 1 carat diamonds. Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. You can contact their customer service team by phone at 1-800-539-0066 or by email at. Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. Unfortunately it was too small, so he took it to Kay's. They told me the entire ring should be cashed out because it was unrepairable. Since your jeweler can't repair my ring, I would like to take my ring to a jeweler who can repair it, and have the repairs paid for by Kay. Words cannot describe how pleased I am with the customer service that I received from Ashley Rivera from the Kay Jewelers @ American Dream Mall in Rutherford, NJ. Corporate Phone Number: +1-441-296-5872. That's a $1360 difference. Was told it would be expedited and will be issued within 7 days. Contacting Kay Jewelers. It can take up to ten days for this service. It can help you save $200 OFF on your orders. I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. 8:30am - 10:00pm; Thank you to the entire staff of the store for exemplary customer service. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. I then went to put it on and the chain snapped immediately. Will I have to pay shipping charges if I request in-store pick up? He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. The diamond came out four days later! Submit a complaint and get your issue resolved. I was told they couldn't resize them, which seemed odd for a 'jewelers'. Excellent Service. Saturday: 9 AM 10 PM ET. they also have a team of knowledgeable customer service representatives available to answer any questions you may have. Since then I've heard nothing from them. Initial Kay Jewelers complaints should be directed to their team directly. She lives out of state so I ordered online in her name and shipped it to her. They treat their employees like numbers. #freethebear" Both share the same physical, chemical and visual properties. Immediately after ordering, I realized my phone auto-corrected the address to her address but my state and zip. Positive and energetic Store Manager with drive to meet and exceed goals set by company. ComplaintsBoard.com is a leading complaint resolution website on the Internet. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. Sign in to add more and ensure your Favorites will be available on all your devices. How do I know I can trust these reviews about Kay Jewelers? Facebook. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. They tried to fault me for the diamond coming out. Theyre saying due to the six-month rule, we are just out of luck and want to chare us $650 vs the $200 last time. Jillian K. said "I bought a diamond earring to replace one that was lost. I want the additional 5% off. By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. It looked like they played soccer with the ring. I took my jewelry in for inspection and found that the ring was broke.

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