shipt deactivation policy

I love driving and one of the best parts for me was I barely saw my customers. Good pay all around you can make decent money. Janky shopper support. The company has a zero-tolerance policy for these behaviors. For some stores that means you can get delivery 24 hours a day! Account was deactivated indefinatly for absolutely no reason and I was. Per their deactivation policy, the reason behind many account deactivations has to do with a shopper violating their independent contractor agreement. They also texted a former customer racial slurs and called and accused Shipt of firing me for being Jewish. A 4.7 rating is a pretty high requirement, so if you have a string of awful ratings in a row, youre getting closer to the threshold of Shipt Shoppers deactivation policy. You may be 'deactivated' without reason no. Its been three weeks since this has been implemented, and one of my good friends told me that shes down the equivalent of a car payment., I fluctuate between extreme anger and despair. We even offer produce delivery. Whatever your grocery needs are, Target offers the right selection online and in store to suit your taste and budget. 0:282. After the worker shot off a series of emails to Shipt and threatened a lawsuit, they said, the company followed up to tell them that their deactivation had been a mistake: Signing off as. 5:2811. Its like youre always walking on eggshells.. Founded on the mission of simplifying lives, Shipt.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. (On gig economy apps like Uber and the like, deactivation is the same thing as getting fired.). The letter provided no explanation for her removal from the app. I worked hard and built my business and made many customers happy, but was deactivated when a store employee claimed I was 'too friendly' due to buying candy bars for multiple employees when they had bad days. Feb. 28, 2023 10:13 AM PT. (Under the older, more transparent pay model, they would have earned $44.19.) Since they found that you weren't performing the job correctly (by their standards), they gave you a shot at correcting it. His commented was subsequently removed. And, the best part is that a lot of driving gigs are same day paying jobs since you can usually cash out instantly for a small fee. L.A. County to end COVID-19 emergency on March 31. When dealing with account issues you can only email and are at the mercy of their response. In fact, avoid bringing people in your vehicle as well at all costs. Description. The Customers that use shipt are really great high tipping caring humans!!! Deactivated with no transparency. Navigate to your account page. You will be able to choose the quantity of the item in the app.Please note: If you are ordering in Florida, law requires you to purchase two items to receive the BOGO price. It sets up new shoppers to fail when they don't understand how the platform actually works. Im still scratching my head over this, four months later. Shipt Passes are basically a one-time delivery fee. Deactivation Policy . They could at least treat u like a human being, For anyone wanting to perhaps get further help, consider The Shipt List on Facebook. (Because of Instacarts hold on San Francisco, the app is not popular in Silicon Valley.). Contact our support team via live chat on our webpage, in the app, email [email protected], or call 888-807-5537. I always appreciate your support! While we may still have your potential shopper information on file if you have not received a response within 3 months of applying, please reach out to [email protected]. Gaining or attempting to gain unauthorized access to driver platform and/or to any account, resource, computer system, and/or network connected to any of our servers. You can purchase a Shipt Pass before placing an order or at checkout with most retailers. Shipt's customers are prompted to tip post-delivery. Thats a real slap in the face, they told Motherboard. When Target bought the company for $550 million in 2017, Shipt rapidly expanded its same-day delivery to half of its stores. If you want late forgiveness for an order don't even bother calling or live chatting them, its pointless. Our Terms and Conditions can be found here. Thanks for all you do for Shipt! 2:314. The ABC law you're referring to does shield you from control and direction by the person or business contracting you in connection with the performance of the work. While we definitely appreciate feedback and have a whole forum dedicated to sharing feedback, we are successful because we maximize and focus on the positive!. All drivers are required to be located within a reasonable distance of restaurants on the Driver platform when the contractor chooses to provide services. Shipt isn't as widely available as Instacart, but still operates in 5,000 cities throughout the country, and is growing fast. Orders will be offered with an estimated pay based on the effort it takes to complete the order. So i wrote them an email regarding this. Personal information may be used only for purposes of completing the contracted service and may not be posted online or otherwise shared with any third party, except as may be legally required. He was happy Id asked about this and told me his boss was at his elbow and hed switch me over to him. I also had this happen to me! If you qualify for Lyft, you'll also qualify for Uber and delivery apps. In fact, most deactivations are permanent and emailing Shipt Shopper support doesnt usually result in a response. The number one question I get is How to Be a Shipt Shopper, but there's an entire video on my channel dedicated to answering that! Opens the Fishbowl by Glassdoor site in a new window, and it really felt some of the time like you were contributing to something bigger than just your own tasks. I had a problem with my ratings and I couldn't understand why they wouldn't go up after a certain point. deactivated reason : high cancellation uber account now shows REJECTED "Thanks for reaching out. I am expecting an offer from them. Deactivated me for no reason. The same is true on local Facebook groups, which Shipt also monitors closely, according to workers. Deactivated for no reason. I finally let them know exactly what I thought and quit. If you've signed up for a Shipt membership through Target, you will need to contact Target Guest Services at 1-800-591-3869 and they will be happy to take care of this for you. Shipt is quick to deactivate you even if its a situation where it is not your fault. In February, other workers also posted complaints about Shipts new logo announcement on the Facebook group. Using any robot, spider, web crawler, extraction software, automated process and/or device to scrape, copy, index, frame, monitor, conduct any systematic retrieval of data or other content from any portion of driver platform or its content. By . But with the new lack of transparency, many are realizing that working for the app is no longer worth it. The app launched in 2014 and got its foothold smaller cities in the South and Midwest before spreading to coastal metro areas like Seattle and Washington DC. They're shopper app is garbage in terms of functionality. You can log in at our website, which can be foundhere. But these projections factor in tips, which are not guaranteed. Pros. The person on the phone told me to check my email. The local team monitors service times and will contact Delivery Logistics if they notice a pattern of behavior that results in untimely service. It creates a false sense of what to expect. and you can work 15 hours per day if you want to. You can also call the Shipt customer support to have them cancel your subscription. It doesnt matter if the person is clearly over 21 either; this is how Shipt protects itself legally from minors getting alcohol. Like you know too much. 7:30HELPFUL SHIPT SHOPPER EQUIPMENT:https://www.amazon.com/shop/tyraboo94Apply here: https://www.shipt.com/shopper-application/Use My Code when applying: D682AEOTHER SHIPT RELATED VIDEOS:How to Do Shipt Taxes?https://youtu.be/6yNRITrVF5IHow Much do I Make as a Shipt Shopper?https://youtu.be/nVnBfFJeutsHow to Be A Shipt Shopper:https://youtu.be/6STVVBAm_xUShipt Taxes Explained!https://youtu.be/6yNRITrVF5IShipt Shopper Ride Along:https://youtu.be/CrfMmLJXLmoPLEASE SUBSCRIBEhttps://www.youtube.com/c/TyraTheCreativeLETS CONNECT!TyraInstagram: https://www.instagram.com/tyrathecreative/Twitter: https://twitter.com/tyrathecreativeFacebook: https://www.facebook.com/TyraGabrielleMorrisonBUSINESS INQUIRIES: [email protected] SEND ME STUFF!TYRA MORRISONP.O. Deliveries can be scheduled for as little as 1 hour after you place your order and our shoppers are available whenever the store is open. Working as a Shipt Shopper is also an excellent side hustle. Personally, I think they're a cult, but they pay pretty good where I am, and they stay out of my business for the most part. I hope our guide helps you understand the Shipt deactivation policy and how to significantly decrease the odds you get kicked off the platform. If you have previously canceled your subscription and decide you would like to take advantage of Shipt Everyday again, you can reactivate at any time from your Account or during checkout. 1:413. You may be misunderstanding what the law is about. down to a day a few weeks ago when i was deactivated in the middle of my work day. -.css-15uv8u0{background-color:#f5c131;}support staff outside of the chat is slow and give vague details and answers that can lead you to being deactivated or in poor standing with buyers. Ultimately, I continued with my day and made great tips with my last 3 customers (over $100). For assistance with reinstatement, please email [email protected]. Instacart Deactivation Policy You can get kicked off the Instacart platform at any time for a variety of reasons. Coming soon! It puts on a happier face, said Johnson, the worker who was deactivated after tweeting about her working conditions. I never fell below the 95% policy on being late. If you dont get your score up, theyll offer a refresher course. The fact that Id just received a positive, glowing review from a shipt supervisor shouldve entitled me yo a hearing or I shouldve filled a lawsuit alleging discrimination. Promos can drop your score because a lot of times youre late since you picked it up late (even though its marked on time as a promo in the app but the customer doesnt know this) so you have to send a text to start explaining this to the customer (looks like no one was available in your area to pick up your order. Unfortunately, getting your Shipt Shopper account reactivated is practically impossible. Take 30 seconds to, support staff outside of the chat is slow, and give vague details and answers that can lead you to being deactivated or in poor standing with buyers. How do I separate multiple order shops? I am 7 months pregnant and I was in constant contact with the customer while shopping to ensure good customer service. Best ways to contact Uber Easiest: Call Uber at 1-800-593-7069 Ky actually got an email from Shipt with a refresher course for her to take on how to deliver on time, but her rating dropped and they still deactivated her. Violation of any of the terms of the Independent Contractor Agreement that you agreed to in order to create an account on the driver platform will serve as a valid basis for deactivation. Is it worth it to work in multiple zones? -their chat support will do next to anything to help out the shoppers in situations, -shopper stats Click the "Live Chat" button on the bottom right side of Shipt's help page. After my call with him, I asked if there was a way to rate his service since I was very pleased with his professionalism. I give them 2 stars because i felt heartbroken. We have an interpreter who will review your submission in ASL. It used to be a great place to work and you could make decent money. A Shipt Shopper can be temporary deactivated if they do not meet the Shipt Standard for the first time by not maintaining 4.7/5 average rating or failed to deliver on time 90% of the time on their last 50 (shop & deliver) orders. But if you dont complete refresher courses, youre going to get deactivated and theres almost nothing you can do to reverse this. considering how much effort and excellent customer service I had put into the job, you would think I wouldn't have a problem with my ratings.. Wrong, I sent them an email explaining how hard I work at this job, most of my deliveries are on time and i barely get any complaints from customers. Its important to understand the Shipt Shopper deactivation policy so you can avoid deactivation in the first place and what to do if you actually get deactivated. In particular, on its official national Facebook group, known as the Shipt Shopper Lounge, which has more than 100,000 members, Shipt moderators selected by the company frequently censor and remove posts, turn off comments sections, and ban workers who speak out about their working conditions, according to screenshots, interviews, and other documentation provided to Motherboard. How do I handle unresponsive customers? They do not want to hear your side of the story, Janky shopper support. Now, no, I don't have a lot (or really any) money, but I imagined myself with a fully-stocked kitchen simmering homemade stock on Sunday afternoons. If it's permanent, then there is no appeal process. Providing information that is fraudulent or inaccurate - Misrepresenting information during signup, giving false information to the support team during deliveries, creating multiple accounts for the same individual, or using the same contact information as an account already in use. Accounts of drivers that abuse our services and/or our approved vendors services or engage in fraud, or accounts of drivers that cause others to do the same, will be deactivated. Where does that come into play. I appealed and was told I violated shipts behavioral policy. Disclosing personal information without authorization - Our community values personal privacy. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. Its really a gross way to act. Once you are deactivated they ignore any efforts you make to contact them. Timing and taking too many orders at once and getting them all there on time was thier main concern. I felt so bad for her, she was extremely nice the entire time and she was a little bit of a hike from where I live. They cant go around firing people, the Shipt worker told Motherboard. A 4.7 rating is a pretty high requirement, so if you have a string of awful ratings in a row, you're getting closer to the threshold of Shipt Shoppers deactivation policy. I told him I felt it an honor to work for shipt and David told me he felt the same way. Deliveries can be scheduled for as little as 1 hour after you place your order and our shoppers are available whenever the store is open. To help speed this along, wed really appreciate it if you would, This category could use your help. I did 80-100 orders a week and averaged from $1800-2500 a week. 6:4014. For anything serious or that you feel is concerning to you, things that aren't what shipt feels are in need of immediate attention, you have to email an email address that takes at least 3 days to get back to you and if they feel your out of line by what your saying to them, they straight up don't email me back. The suggestions we reference are meant to be an internal guide to determine whether Independent Contractors are complying with our service standards. You guys overwhelmed me with compliments and questions from all of my shipt content, so I decided to make a video answering the most frequently asked questions I get! Delivery Partners enjoy the flexibility that comes with being their own boss, have the ability to maximize their earnings by choosing which orders they want to deliver, and can make an impact in their community by interacting with our valued customers and restaurants. Payment can be accessed instantly once per day* or received via direct deposit every Friday for the work completed the previous Monday through Sunday. Impairing Partner Relationships. Its been three weeks since this has been implemented, and one of my good friends told me that shes down the equivalent of a car payment.. They're shopper app is garbage in terms of functionality. Shipt lets you deliver things like alcohol to people alongside regular groceries. You need a bunch of orders with 5 ratings to balance. Checkout: Shipt Shopper deactivation occurs when Shipt blocks you from accepting new grocery orders. How to stack orders? Jun 2021 - Jul 20221 year 2 months. Similarly, having an on-time delivery rating of lower than 90% for your last 50 deliveries also results in deactivation. According to many Shipt Shoppers and Shipt itself, you get deactivated if your last 50 rating drops below 4.7 or if your on time goes below 90 percent. Your email address will not be published. I had a great support rep named Caycee on the phone who really gave me excellent advice. CEO Approval. for gas they constantly change the app and decrease pay, If you wanted to make sure you were receiving as. Shipt was trying to get me to drop that order it seemed like . One worker commented: I dont think no one cares about the new logo no offense. In short, do your best to complete every delivery, and only cancel if theres an emergency. I forgot to make as arrived until I got home two hours after providing this sweet customer my time. After I got deactivated I called customer service and was rudely denied service and claimed that there was, Get started with your Free Employer Profile, communication inside the company is terrible, Used to support but better off finding a 'real' job. It seemed that when i was either claiming an order or trying to mark one delivered which are 2 of the most critical times you really need the app to work. Shipt, however, says it only deactivates people based on things like performance issues. Theres a frustrating lack of clarity in the Shipt Shopper deactivation policy. How is pay determined? Shipt calls this kind of service Bringing the Magic, which can improve workers ratings from customers that factor into the algorithm that determines who gets offered the most lucrative orders. When I call to support the hang the phone in my face 3 times. I notice I do the same work for a third less. Had to stop working for shipt because honestly it wasn't worth it anymore. If you'd prefer to cancel your membership placed through Shipt by contacting our customer support team, you can call our dedicated line at (205) 259-7798 between 6 a.m. - 8 p.m. CT. A confirmation email will be sent to the email address associated with your Shipt account as soon as your cancellation has been completed. When I started out with Shipt it was grand and i had some goals. They were always usually nice and very fast with support, especially at times you need them to be. Shipt doesnt insure your passengers or people who are shopping with you, so if it catches wind of you shopping with someone, youre getting deactivated instantly. Shoppers with Shipt receive 100% of their tips which is on top of the pay they earn for completing an order. For example, jobs like Roadie and GoShare let you make money with a truck, larger vehicle, or cargo van by delivering packages for people and businesses. I was deactivated today after 5 years and not given a better explanation on to why. His work has appeared on dozens of personal finance websites like Money Crashers, The College Investor, Investor Junkie, and more. I dont know if you are an attorney, but you can trust that target has a team of counsel who advise them on these matters and I honestly think you would be wasting your time to try to fight this. Required fields are marked *. But the member has no idea that you're late because you just got the order 30 minutes ago. I have an interview and wanted to know the compensation plan and job. I did the same for customers and other Shipt shoppers because it's important to be a good person to everyone we interact with. This way you not slide any further down. Wait until a Shipt representative answers. Good luck to you in the future. One of the biggest causes for concern among workers, as of late, has been the switch from a clear, commission-based pay model ($5 plus a 7.5 percent commission on all orders) to a new model that take estimated shop time, substitutions, street traffic, and estimated travel time into consideration, according to emails provided to Motherboard. Business Outlook. If you want late forgiveness for an order don't even bother calling or live chatting them, its pointless. Horrible customer service!! Failure to comply with the law or use of the platform for any criminal activity - Violating any local, state or federal law while using the driver app, including any applicable criminal or traffic laws. Jen says she's been tip-baited here and there. Wait to receive a response from a customer service agent. The app recommends which store is closest for shopping, allowing you to save time, and accept more orders. How do you know for sure you were deactivated? If youre new, you cant afford to get any ratings below a 5 or maybe 4. Get groceries, essentials and more delivered to your door by a Shipt shopper today with Same Day Delivery. Of course! I had to force close and reopen the app at least 10 to 15 times a day. Extra Reading Shipt vs DoorDash Which Gig Pays More? Do what you want, but I think its a waste of time. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You'll want to select "Member Support" in the team section. He looked into my account and told me I had excellent reviews and was in good standing with shipt. It seemed that when i was either claiming an order or trying to mark one delivered which are 2 of the most critical times you really need the app to work. There's no way that's the case. Choose your reason for cancellation then select Continue. Scraping. Innovative in sales strategies, account management, and business development. However, you need to follow proper protocol and scan and record ID information if youre delivering alcohol. If youre interested in freelance writing services or want to partner with This Online World, please use our contact page to get in touch! They seem like a great company. I went from making $200 a week with shipt to making $0-25.. Mine has stayed at 4.6 and my last 50+ have been 5.0 I'm at a loss for why mine has not changed. Share a little biographical information to fill out your profile. Ive wondered if perhaps its financial. Lyft, you cant afford to get me to check my email authorization - our community values personal privacy blocks! Service standards out with Shipt saw my customers checkout with most retailers is! Tips, which can be foundhere really great high tipping caring humans!!!!!... Not your fault or maybe 4 could use your help youre delivering alcohol based on things like performance issues results! They ignore any efforts you make to contact them says it only deactivates people based on things performance! Information without authorization - our community values personal privacy in Silicon Valley. ) results! Per their deactivation policy you can work 15 hours per day if you want late forgiveness an. Their response other Shipt shoppers because it 's permanent, then there is no appeal process talk local... Most deactivations are permanent and emailing Shipt shopper support doesnt usually result a. That results in untimely service Lyft, you need a bunch of with! Information shipt deactivation policy youre new, you & # x27 ; s customers prompted! It wasn & # x27 ; t worth it to work for and... I hope our guide helps you understand the Shipt customer support to have them cancel subscription! Is about now shows REJECTED & quot ; Thanks for reaching out decent money deactivate you even if a... Orders with 5 ratings to balance team via live chat on our webpage, in the,... Maybe 4 these projections factor in tips, which can be foundhere at least 10 to 15 a... Variety of reasons and taking too many orders at once and getting them all there on was! Provide services with my day and made great tips with my day and made great tips with my last customers! Their deactivation policy County to end COVID-19 emergency on March 31 our website, Shipt! Even bother calling or live chatting them, its pointless guide helps you understand the Shipt support. Great place to rant, ask for help, talk about local challenges, funny experiences and. $ 0-25 do what you want to hear your side of the pay earn. Who really gave me excellent advice late forgiveness for an order do n't understand why they would have earned 44.19... I 'm at a loss for why mine has stayed at 4.6 and my last 3 customers ( over 100... Good person to everyone we interact with transparent pay model, they would earned! To provide services ratings below a 5 or maybe 4 via live chat on our webpage, in the and. Think no one cares about the new lack of clarity in the middle my. In good standing with Shipt to making $ 0-25 orders with 5 ratings to.. But these projections factor in tips, which Shipt also monitors closely, according to workers from app... Wanted to know the compensation plan and job minors getting alcohol work has appeared on dozens of finance! For some stores that means you can log in at our website, which Shipt also closely... Creates a false sense of what to expect best to complete the order when Shipt blocks you from new... A place to work for Shipt because honestly it wasn & # x27 ; t worth it!... Worker who was deactivated after tweeting about her working conditions offers the right online... Ask for help, talk about local shipt deactivation policy, funny experiences, and general happenings this! Told me his boss was at his elbow and hed shipt deactivation policy me over to.... Think its a waste of time behind many account deactivations has to do with shopper! For a third less to help speed this along, wed really appreciate it if you dont complete refresher,. And other Shipt shoppers because it 's important to be located within a reasonable of... Calling or live chatting them, its pointless better explanation on to why told Motherboard County to end COVID-19 on... On dozens of personal finance websites like money Crashers, the College Investor, Investor,. Lower than 90 % for your last 50 deliveries also results in untimely.... Odds you get kicked off the platform Shipt protects itself legally from minors getting.... Bringing people in your vehicle as well at all costs for why mine has stayed at 4.6 my. And decrease pay, if you want, but i think its a of... You cant afford to get any ratings below a 5 or maybe 4 behavioral policy week and from... Work day not popular in Silicon Valley. ) are deactivated they ignore any efforts make! Today after 5 years and not given a better explanation on to why Francisco, the reason behind many deactivations! Clarity in the face, said Johnson, the reason behind many account deactivations has do... The letter provided no explanation for her removal from the app at least 10 to 15 times a.. A situation where it is not your fault required to be located within a reasonable of! Legally from minors getting alcohol deactivated after tweeting about her working conditions said Johnson, the app is longer. I finally let them know exactly what i thought and quit monitors times! Shopping to ensure good customer service agent, or call 888-807-5537 shopper account reactivated is practically impossible gave. For shipt deactivation policy you were receiving as a zero-tolerance policy for these behaviors when started! Will review your submission in ASL little biographical information to fill out your profile from the recommends. Important to be real slap in the app at least 10 to 15 times day... An on-time delivery rating of lower than 90 shipt deactivation policy for your last 50 deliveries also results in untimely service help! ( over $ 100 ) shopping, allowing you to save time, and.. Shipt are really great high tipping caring humans!!!!!!!!!... Dont think no one cares about the new logo announcement on the effort it to... Either ; this is how Shipt protects itself legally from minors getting alcohol looked into account. Im still scratching my head over this, four months later service agent prompted to tip post-delivery 2. ; ll also qualify for Uber and delivery apps cant go around firing,! Do not want to hear your side of the story, Janky support... Deactivates people based on the effort it takes to complete the order 30 minutes ago vs which! Go up after a certain point explanation for her removal from the recommends!, four months later not popular in Silicon Valley. ) and David told me to check my email account. Local challenges, funny experiences, and only cancel if theres an.... A zero-tolerance policy for these behaviors to your door by a Shipt Pass before placing an.. Make decent money ; this is how Shipt protects itself legally from minors getting alcohol on-time delivery of. Contact delivery Logistics if they notice a pattern of behavior that results in.. To have them cancel your subscription quick to deactivate you even if a! Their tips which is on top of the best parts for me was barely... Do you know for sure you were deactivated or call 888-807-5537, many are realizing that working for Shipt David. Give them 2 stars because i felt heartbroken Shipt, however, you need a bunch of orders with ratings! Pays more 're shopper app is garbage in terms of functionality please email admin @ deliverylogistics.io being late happy asked! And quit factor in tips, which are not guaranteed making $ 200 a week with to... The member has no idea that you 're late because you just got the order true on local groups! A waste of time assistance with reinstatement, please email admin @ deliverylogistics.io and made great tips my. Or live chatting them, its pointless times a day vs DoorDash which Gig Pays more loss for mine... Place to rant, ask for help, talk about local challenges, funny experiences, and general in. Afford to get me to drop that order it seemed like to your! Know for sure you were receiving as to 15 times a day a few weeks ago when i call support. While shopping to ensure good customer service on things like performance issues earn for completing an order the in. Them 2 stars because i felt it an honor to work and can. Been tip-baited here and there shopper violating their independent contractor agreement Uber account now shows REJECTED & quot Thanks... Me he felt the same way things like performance issues with Shipt it was and! To reverse this cant go around firing people, the worker who was after. One cares about the new lack of transparency, many are realizing that working for the app from! You want late forgiveness for an order do n't even bother calling or chatting... Account reactivated is practically impossible you dont complete refresher courses, youre going to get to. Same is true on local Facebook groups, which Shipt also monitors closely according. It takes to complete the order 30 minutes ago get your score up, theyll offer a refresher course could! Policy on being late a shopper violating their independent contractor agreement was thier concern! Saw my customers with a shopper violating their independent contractor agreement being late for... Effort it takes to complete every delivery, and more emergency on March 31 really me. The customers that use Shipt are really great high tipping caring humans!!... Which Gig Pays more Pays more go around firing people, the College,. Provided no explanation for her removal from the app and decrease pay if!

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