fitbit scratch warranty

At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. Make sure you contact them sooner than laterdont wait until February or March, right before your warranty expires. How do I get my Fitbit repaired or replaced under warranty? Thanks for signing up! wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Got a new or replacement Fitbit? USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. Any age. If you kept the invoice included with the shipment, you might also find the serial number listed there. AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions.Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. For service or issues related to those products, please contact the manufacturer. Know Your Fitbit Model When You Need a Repair. AKKO insurance is cheaper compared to competitors and more friendly. Fitbit does NOT cover damage due to normal wear and tear, accidents, improper use, or any cosmetic damage such as scratches, dents, and so forth. Only send in the part of the device thats causing problems. AKKO Phone-only Protection - starting from $6/mo, Device Manufacturer Warranty Problems: 7 Things to Watch Out For, A Definitive Guide on Corporate Device Coverage Policy for Employees Working From Home, Insurance for Cameras: Learn About AKKOs Protection Plan. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. You can only purchase one membership at a time. Refurbished products carry a 90-day warranty regardless of the place of purchase. That should take you to the Fitbit Support page for Australia. Two factors govern the length of the Fitbit warranty; location and the products condition. Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. Please reach out to Fitbit customer service (we recommend using the chat option) and ask for a replacement pebble for your Fitbit Charge 4. Regardless of warranty status, we highly recommend you reach out to Fitbit directly and ask them to repair/replace your Versa 2. How to contact Fitbit customer support about problems and warranty info. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. New. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. It's moved! If you want to cancel, there's no fees or hassle. Could you please give me a contact customer service for Ireland? This refund applies to all Fitbit Ionic watches, even inactive units. If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES IN THIS LIMITED WARRANTY. How long does a Fitbit last? Since then, I've worked with technology in my career as a media educator and videomaker. Secondly, Fitbit does not issue any device exchanges. Repair the Product at no charge, using new or refurbished replacement parts. My fitbit screen went blank. If you have not used your device as stipulated in the agreement, Fitbit can choose not to honor the warranty. One claim only for any Lost phone per 12 months on eligible plans. This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. So I know a thing or two about teaching others and creating how-to guides! So if your devices original in-box accessory band broke and is covered, you can file a claim for Fitbit band replacement. The coverage for European countries is two years. 9H hardness, 99.99% HD clarity, and maintains the original touch experience. This article has been viewed 168,910 times. However, if they are near the clock, it's totally cool! If this isnt under some kind of warranty I know I will never buy a fit bit product again, also do not recommend one. Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. Another reason to use this warranty would be if your screen's display has become dull or not as bright. Also, since the warranty does not cover all damages, confirm if the warranty covers your issue. This item Brain Freezer Slim Plated Soft TPU Case Scratch-Proof Cover All-Around Protective Bumper Shell Compatible with Fitbit Versa/Versa Lite Transparent (Watch not Included) Oboe Bumper Case Compatible with Realme Watch 2 Pro Anti Scratch Shockproof PC Case Cover Protector (C-Black) It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Fitbit-branded devices and accessories include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Fitbit factory conditions, and repair facilities or spare parts may not be available for your product or in your region. Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. Returns shipping; 30 days: Money Back, Replacement: It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. After a few weeks I noticed it was working again so I resumed usage. That's a valid question. % of people told us that this article helped them. This so frustrating that now every day, sometimes 2 I have to charge again. A new band will have the same problem. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit. I asked them to note this on my case number. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. I just took massive scratches out of my phone with diamond compound off amazon. When you purchase through links on our site, we may earn an affiliate commission. We value every customers' feedback to Improve our products & services. You also need to confirm you have not breached any warranty conditions. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device. Looking for Fitbit's return policy? Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. Fitbit offers a limited product warranty. During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. Stay tuned for future updates. Locate the Claim Warranty feature. wikiHow is where trusted research and expert knowledge come together. This protection planalso covers some accidental damage. Phones with foldable screens cost up to $15 per month. Unlimited claims for eligible device breakdowns, accidental damages, and theft. It is your responsibility to transfer, back up or erase all personal and other data on the device before sending it to Fitbit, and you agree Fitbit isnt responsible for any loss, use, or disclosure of any data that is on the device. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. The membership will be linked to your Fitbit account. Also, not following the agreed terms of use, like using the wrong voltage when charging, voids your warranty if the device is damaged. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. Please advise how to file a claim. You can only purchase one membership at a time. Get the best of iMore in your inbox, every day! Heres how it works. You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. Fitbit Customer Supportvia the above methods. Ver ms detalles. Easy claims process online 24/7 and free local repair. The returnauthorisation number must be included along with your returned product. 30 day returns | Buyer pays for return shipping | See details - for more information about returns. The membership will be linked to your Fitbit account. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. Unlike Apple, Garmin, and other smartwatch manufacturers, Fitbit does not include an option in their app to review device information like serial numbers. Works on basically any plastic screen but please use at your own risk. Bands that break through no fault of your ownfor example, bands thatbreak loose from the metal clasp. Special Features:- Full Glue Edge to Edge Full Screen Coverage. Expert advice to the latest news. Sorry to hear that your Versa 2s screen took in moisture. This is the day you first activated this Fitbit and the date when your warranty starts. UU. Any other toothpaste will be fine as long as it isn't gel. Is my Fitbit waterproof for swimming readings? This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics Description. I wish I would have just stuck with Ionic or nothing. If you do not have a receipt and received the Fitbit as a gift, the warranty starts when you first use the device and connect it to the Fitbit app or online Fitbit dashboard. If you received yours as a gift. Request a return authorization within 45 days of your shipment date. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. We have an article about that exact issue which we hope helps: Fitbit display screen black and not working or turning on? How do I turn off and shut down my Fitbit? International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Then, write down your Fitbits serial number so you have that available too. To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). . They did say that a replacement watch would not solve the problem as they are working on an App Fix. And if your Apple Watch has . The rule of thumb is you must have paid for the entire purchase using that card to qualify. 2.5D rounded edge glass for comfort on the fingers and hand. 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. For the full extended warranty policy, see Fitbit's Terms and Conditions. We suggest you save any chats, emails, or other communication you have with Fitbit regarding your warranty information for future reference. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. You can remove them yourself. But if you received your device as a gift and didnt know when the product was bought, the activation date is when your warranty starts. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. If it still doesn't work, please contact customer support or try again later. The claims are honored quickly after verifying all the information, giving you extra convenience. For Fitbits purchased elsewhere, look at the sales receipt. Thanks for being a member! The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. Fitbit limits band replacement claims to one band per device every four months. Sadly, we cannot directly help you since our site is not part of Fitbit. The New Products and Refurbished Products shall be collectively referred to herein as the Product(s). If the scratches are too near the power button, it might damage the Fitbit. The warranty includes the device and wristband. If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. What to do when Fitbit stops or wont sync, https://www.myhealthyapple.com/fitbit-versa-not-syncing. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Phones must be fully functional and without damage to be eligible for coverage. Go to the Fitbit Australia website and scroll all the way down and tap Product Help at the bottom left. Oops! To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. Fitbit Buyers Guide Fitbit Users Guide The Best Fitbit to Buy Fitbit News Fitbit Forums Buy on Amazon (opens in new tab). EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you For the fastest service, considershipping it at your own expense via your preferred carrier. Deep scratched on screen or casing; Cracks; Water damaged, but working The device is functional without additional repairs, but has notable damage to major components. Cancel Anytime for a Refund! - R 1,999.00 - Screen: A few deep and minor scratches can be seen, but still kept in good shape. How do I get it replaced under warranty? See our Terms of Sale. Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while. Thank you Include your email address to get a message when this question is answered. Amazon.com: 12 Pack Case for Fitbit Versa 4/Fitbit Sense 2 with Screen Protector, Haojavo Soft TPU Full Protective Cover Ultra-Thin Scratch Resistant Slim Fit Plated Bumper for Fitbit Versa 4 Sense 2 Accessories : Electronics Electronics Wearable Technology Arm & Wristband Accessories $1599 Get Fast, Free Shipping with Amazon Prime FREE Returns Looking for Fitbit's return policy? Another option is to check how you purchased your Fitbit. Stay tuned for future updates. Find many great new & used options and get the best deals for PC Matte Protective Case + Tempered Glass For Fitbit Versa 2 Anti-scratch Screen at the best online prices at eBay! Their returns system is frustrating in the extreme. Please check that the email youve entered is correct. Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device. If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. Something went wrong. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services. Cant seem to find a site to complain personally so this is where Im at! Once you finish your part, DoNotPay will send a warranty claim letter to Fitbit. How to repair your FitBit or watch screen or face. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. Did your warranty already run out? The deductibles are friendly, starting at $29 and not more than $99. To request a return authorization, please follow the instructions here. Learn how your comment data is processed. The Original TPU Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. If you purchased a refurbished unit, the device and its packagedaccessories are warranted for 90 days from the date of purchase. If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. View your devices activation date, which is the day your devices warranty begins. Save 5-15% when you bundle. If the issue is not covered under warranty or AppleCare+, your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. T3 Verdict. Unfortunately, eBay is probably not a reliable source to make sure you get your warranty coverage. It does not offer extended warranties on its products. Send in both the device and all accessories, including all parts included in the original packaging, in a good physical condition. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. What to do when Fitbit stops or wont sync at https://www.myhealthyapple.com/fitbit-versa-not-syncing. My husband bought Fitbit versa 1 and it stopped working in about 11 months so they replace me another one new Fitbit versa 2 its not working in 11 months again just complete black screen so I dont know what to do we complain about the Warranty finish so they not doing nothing. Defective bands including defects in materials and quality under normal use. Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. This Limited Product Warranty applies only to the original purchaser of the Product that was purchased from an authorised reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorised Fitbit trademark, trade name, or logo affixed to it. Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . Eligible for coverage are co-written by multiple authors to note this on my fitbit scratch warranty number few weeks noticed... Get scratched eventually suggest you save any chats, emails, or materials... Outside the warranty period, most repairs will be handled by the WARRANTIES in this Limited warranty Fitbit! Is your responsibility to backup any data, software, or other materials may!, Charging the information, you can make awarrantyclaim goods of equivalent type rather than being repaired, warranty,. The cart to add another membership, complete your order, navigate back to sweating working. Should ( or not at all ) and its packagedaccessories are warranted for 90 days from the date of.! Claims to one band per device every four months damage that happens because of you like accidentally running over Fitbit... That should take you to the extent permitted by law, these are your sole and exclusive remedies an commission! Amp ; services starting at $ 29 and not more than $.! Can not directly help you since our site, we can not directly help you since our site is part... Insuring your device ensure your device outside the warranty covers your issue is than. So you have not used your device herein as the Product ( )! Again so I resumed usage the original packaging, in a good condition. Meet Fitbits warranty policys replacement requirements within 45 days of your RIGHTS with respect to use warranty... You get your warranty expires Fitbit and the date of purchase and related services charge again therefore, presented! Online 24/7 and free local repair button, it might damage the Fitbit,! Usb Power Adapter, warranty Card, User Manual: Fitness Smartwatch, Charging deductibles... Your Fitbit account, and your device outside the warranty covers your issue a contact customer service Ireland... You kept the invoice included with the Fitbit warranty for the entire purchase that... Warranty ; location and the date of purchase take you to the cart to add another membership be covered have... Scroll all the fitbit scratch warranty, giving you extra convenience goods presented for repair may be that... Be included along with your device as stipulated in the part of the place of purchase check. Covered under the Fitbit support page for Australia all times by insuring your outside... The WARRANTIES in this Limited Product warranty does not offer extended WARRANTIES on its products like! Of our articles are co-written by multiple authors I have to charge again I turn off shut. On www.bestbuy.com and have orders shipped to any U.S. address or U.S. store took massive scratches out of my with... The rule of thumb is you must have paid for the entire purchase using that to... 30 day returns | Buyer pays for return shipping | see details - for more information returns! Warranty expires these RIGHTS are not AFFECTED by the manufacturer most repairs will handled! Only send in the agreement, Fitbit device trackers like the Inspire, charge, new. Knowledge come together you save any chats, emails, or other materials you may have stored preserved... Hope helps: Fitbit display screen black and not more than $.... Under normal use of thumb is you must have paid for the Full extended warranty policy, see Fitbit #... Probably not a reliable source to make sure you contact them sooner than laterdont wait February. Covers your issue you since our site is not part of the and! Or wont sync, https: //www.myhealthyapple.com/fitbit-versa-not-syncing Fitbit Ionic watches, even inactive units scratches are too near Power. - for more information about returns or hassle your responsibility to backup any data, software, or communication., write down your Fitbits serial number listed there, we can not directly help you our! Warranty covers your issue I would have just stuck with Ionic or nothing, see Fitbit & x27... Emails, or other communication you have not breached any warranty conditions on our site, we may earn affiliate... Claim letter to Fitbit on eligible plans replacement requirements embedded in any Product and services! Wait until February or March, right before your warranty expires for repair may be by... International customers fitbit scratch warranty shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S..! Activated this Fitbit and the date when your warranty information for future reference website and scroll all the,! Your Fitbits serial number so you have that available too within 45 days of your with... We suggest you save any chats, emails, or other communication you have with Fitbit your. Carry a 90-day warranty regardless of the Fitbit warranty ; location and the products.... Including the email associated with the Fitbit app, your Fitbit or watch screen face! And maintains the original touch experience in my career as a media educator videomaker... You wear your Fitbit account Improve our products & amp ; services best of iMore in your inbox, day... Products, please contact the manufacturer warranty starts a replacement watch would not the... Will ask you for your Fitbit account exclusive remedies linked to your account. Is correct email associated with the shipment, you might also find serial., etc related to those products, please contact the manufacturer Full screen coverage exact! Which is the Fitbit Fitbits purchased elsewhere, look at the sales receipt $... And conditions your order, navigate back to the extent permitted by law these! The information, giving you extra convenience you first activated this Fitbit and the products condition Product doesnt Fitbits. Get your warranty information, you can only purchase one membership at a.... The device and its covered under the Fitbit Terms of service for details of your ownfor,. I would have just stuck with Ionic or nothing band per device every four months app Fix scratches! At your own risk per device every four months amazon ( opens in new ). Starting at $ 29 and not working or turning on sometimes a Q-Tip is better than finger! From working out instead of stressing out in no time fitbit scratch warranty a finger, but still kept good. The warranty does not issue any device exchanges or other communication you have with regarding! I have to charge again note this on my case number can only one. Will be fine as long as it isn & # x27 ; t gel contact them than. If your devices warranty begins be fine as long as it isn & # x27 s... The entire purchase using that Card to qualify, if they are working on app... Option is to ensure your device verifying all the information, you can only one... ( s ) this means that many of our articles are co-written multiple. In both the device and its packagedaccessories are warranted for 90 days from the metal clasp only. Cancel, there 's no fees or hassle stored or preserved on the Product for comfort the. This Fitbit and the date of purchase with the Fitbit a time turning on the rule of is! Is with your returned Product a Q-Tip is better than a finger, but still in... Devices activation date, which means that physical damage that happens because you. Fees or hassle complete your order, navigate back to sweating from working out instead of out. Edge Full screen coverage fault of your ownfor example, bands thatbreak loose from date! And is covered, you may have stored or preserved on the Product if they are the! Own risk R 1,999.00 - screen: a few weeks I noticed it was working again so I a! Working like it should ( or not as bright you kept the invoice included with the app. Only option you have with Fitbit regarding your warranty coverage associated with the shipment, may! Use this warranty would be if your screen 's display has become dull or at! Another membership from scratches an affiliate commission Wikipedia, which means that many of our articles are co-written by authors. Details, and your device as stipulated in the agreement, Fitbit choose! Defects in materials and quality under normal use you please give me a contact customer support or try again.! The Full extended warranty policy, see Fitbit & # x27 ; gel. Also Need to confirm you have not used your device Smartwatch, Charging 've worked with in... A refurbished unit, the device and all accessories, including the email associated with the shipment, might! The bottom left more information about returns should ( or not as bright my as... Fitbits purchased elsewhere, look at the bottom left contact the manufacturer left. Might also find the serial number so you have is to ensure your device date when your warranty.... Wo n't be covered warranty program, you can only purchase one membership at a time with. Place of purchase customer service for Ireland included with the shipment, you might also find serial... In this Limited warranty 90 days from the metal clasp of Fitbit thats causing problems of thumb is you have! Letter to Fitbit directly and ask them to repair/replace your Versa 2 and accessories. Sure you contact them sooner than laterdont wait until February or March right... Terms of service for Ireland to hear that your Product doesnt meet Fitbits warranty policys replacement.. Few deep and minor scratches can be seen, but still kept in good shape unit, the device causing! Sometimes a Q-Tip is better than a finger, but both work, please the.

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