i can't use my authenticator app right now

If you have tried to verify your identity using one of your registered verification methods and it isn't working, you can always switch to one of the other methods we recommend you set up: If one method continues not to work, check the other common problems on this page for a possible solution, or reset this method by: If none of the recommendations on this page have resolved the problem, you can contact the IT Service Desk for support. Tip: If you cant sign in to an app after you add 2-Step Verification, you may need to use an App Password. An Azure enterprise identity service that provides single sign-on and multi-factor authentication. Ensure the following notification modes are allowed: Ensure these modes create an alert that isvisibleon your device. on So I am unable to do that because the Authenticator hasn't been set up yet. If you cant sign in, follow the steps to. Another phone signed in to your Google Account. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Targeted staff areas will receive direct communication via email from [email protected] with instruction to set up MFA. Although the Microsoft Authenticator App is recommended because it allows for push notifications and can act as a mediator for authentication for any other apps on the phone such as Outlook, you can use any Time-based One-Time Password (TOTP) compatible authenticator application and make use of codes only. please help me out from it. However, the authenticator notification seems to only appear in the app. It happens. If you're using two-step verification with your work or school account, it most likely means that your organization has decided you must use this added security feature. Via Email. Verification is via a push notification on your smartphone via the Microsoft Authenticator app. Anthony Green This will remove passwords and other autofill data from the device. If you often have signal-related problems, we recommend you install and use theMicrosoft Authenticator appon your mobile device. On the 'Verify my identity' page, select 'Call +XX XXXXXXXXX**', When your phone rings, answer it and follow the instructions on the automated message. These should allow you to log back into your Roblox account, where you can make adjustments to your . How did you access your Microsoft account without the authenticator? However, all of the other tenants we manage have this feature.thanks, In case you want to enable third party application for MFA you should change the next setting. Step 1. Do this by creating theapp passwords using the My Apps portalas described inManage app passwords for two-step verification. Set up the Microsoft Authenticator app . On the next page, click Edit next to Two-Step Verification (2SV . Your Azure Active Directory (Azure AD) organization can turn on two-step verification for your account. Solved: Go to Solution. To do that, log into your Microsoft 365 application. I download the authenticator app on the new phone, but I can't enroll in the app as I can't log in to the account AD on azure. Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device. Make sure your security verification method information is accurate, especially your phone numbers. For example, if you sign out of your Google Voice app, you might need a verification code to get back in. Sometimes your device just needs a refresh. Follow the instructions at this link to learn how to add the Microsoft Authenticator as a security method: Add Microsoft Authenticator app. 2) Tap "My Recovery Code". OK I managed to find a workaround for this - I had to log on to my microsoft account online and remove the authenticator method for accessing my account. Authenticator apps, such as Authy, Google Authenticator, and Microsoft Authenticator, enable one of the secure forms of MFA. If you're using 2-factor authentication (2FA) in Dashlane, use the 6-digit token from your third-party authenticator app instead . The wheel would spin until it timed out most of the time, although on two occasions, it . Now I can't even disable two-step verification for the same reason. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. You can use the Microsoft Authenticator App to generate a one-time passcode, which requires no mobile data or Wi-Fi connectivity: Microsoft may limit repeated authentication attempts that are performed by the same user in a short period of time. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Check you've got internet access. The Roblox app keeps telling me that the code is invalid even though the authentication code is currently active. If yes, you can follow the instructions below to set the Authenticator app on your new device: cant sing in on 635 because its asking authenticator code all time and i cant access to authenticator because is also asking for authenticator code.. what a loop, This. Try asking support to disable ur 2-FA, worked for reseting my pin code, dont see why it wouldnt work for 2-FA. If that doesn't fix it, try creating a new app password for the app. or https://portal.office.com/account/#security they request the account. This helps Affirm verify it's really you who is creating your account and signing . You sign in to your work or school account by using your user name and password. Microsoft Authenticator app. For this situation, we recommend you use the Microsoft Authenticator app, with the option to connect to a Wi-Fi hot spot. How do I verify my account without phone access?. 29 Replies. Miraca Gross AM: The pioneer of gifted education in Australia, Professor Scott Kable appointed Acting Dean of Science, #BreakTheBias this International Womens Day, Vale Neil Balnaves, a visionary focused on the young, the disadvantaged and Indigenous Australia, Help steer Australias future with University partner Next25, UNSW Sydney launches new feedback website for Vice-Chancellor and President, Professor Attila Brungs, Support through crises, the Ideas Hub, #BreakTheBias, high-vis health & safety, and welcome back! You can always open a support case and ask Microsoft directly? Install the Microsoft Authenticator app on your mobile device by following the steps in theDownload and install the Microsoft Authenticator apparticle. Thanks, Make sure you have a device signal and Internet connection. If you have hit these limits, you can use the Authenticator App, verification code or try to sign in again in a few minutes. You can use the Microsoft Authenticator App to generate a one-time passcode, which requires no mobile data or Wi-Fi connectivity: At the login screen, select "I can't use my Microsoft Authenticator app right now" Select "Use a verification code from my mobile app" Open the Authenticator app on your phone. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Reset your work or school password using security info, Turning two-stepverification on or off for your Microsoft account, Manage your two-factor verification method settings, install and use theMicrosoft Authenticator app, Download and install the Microsoft Authenticator app. via SMS (selected customers only)your 2FA code is sent to your mobile . I try to set up authenticator and it asks me to sign in using authenticator which clearly I can't do. Fortunately, that user won't be able to do anything with the alerts, but it also won't help you sign in to your account. We would like to move to the Microsoft Authenticator App for MFA. If you can't turn off two-stepverification, it could also be because of the security defaults that have been applied at the organization level. on But for some reason, when a user goes in to his / hers "security info" page. Please view this comment for a possible fix: https://www.reddit.com/r/RobloxHelp/comments/yhp1sz/comment/iumy3h0/?utm_source=share&utm_medium=web2x&context=3, if you have your a email you can get an email code. March 04, 2021. Since the Authenticator app hasn't been set up yet that's where I am really stuck into this eternal loop. I have logout from the Microsoft Authenticator application by mistake, and when i try to open the Azure portal it sends the request on the app but i don't have the access to the Microsoft Authenticator application. Click that 'Enable SMS Authentication' button. But for some reason, when a user goes in to his / hers "security info" page. We CANNOT access our own Security & Privacy page, even though already sign-in, because it keeps asking us the code whenever we click that page only, Office 365 admin is nowhere to be found, to assist. Follow the on-screen steps. When you log in, Dashlane sends a verification code to the email address you used to create the Dashlane account. I only have an authenticator option, and I can't disable it as all codes I input are "invalid". Type a new Password > Re-type the new Password > Click Next Password must have 8 or more characters, including. SMS AUTHENTICATION: Use your phone as your Two-Factor Authentication (2FA) when you sign in, you'll be required to use the security code we send you via SMS message. Make sure you have adequate internet connection when you try to get your codes. Same issue. Tap Backup code. by Setup Authenticator to send a text message with a numeric code to enter. Make sure your mobile device has notifications turned on. When you see that a two-factor authentication request . MFA is a new way to securely sign-in to University applications. Are you positive there is no option hidden somewhere to select a different method? Available on iOS and Android, the Google Authenticator app provides a simple way to add two-step authentication to any account by generating a new six-digit code every 30 seconds. When I say "I can't use my authenticator app right now", it goes to a new screen saying "Approve a request on the MS Authenticator App" (useless) or "Use a verification code from my mobile app" (also useless). Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device. October 25, 2022, by A Light Overview of Microsoft Security Products, Reducing Extra Prompts with the Authentication Prompt Analysis Workbook, Strengthen your security with new Microsoft identity partner integrations at Ignite 2021. Verification method information is accurate, especially your phone numbers always open a case..., dont see why it wouldnt work for 2-FA inManage app passwords for two-step verification for account... Try creating a new way to securely sign-in to University applications Authenticator, and Authenticator. The proper functionality of our platform Tap & quot ; page instruction to up!, and I ca n't even disable two-step verification your device you to back!, try creating a new way to securely sign-in to University applications on your smartphone via the Microsoft as... Modes are allowed: ensure these modes create an alert that isvisibleon your device hers & quot ; Recovery. 2-Fa, worked for reseting My pin code, dont see why it wouldnt work for 2-FA log into! Turned on learn how to add the Microsoft Authenticator, and code generation you cant sign to... Of MFA enable SMS authentication & # x27 ; ve got internet access Voice app with! ; security info & quot ; My Recovery code & quot ; page did you access your 365! Your security verification method information is accurate, especially your phone numbers ur,. Email from cybersecurityresilienceprogram @ unsw.edu.au with instruction to set up yet that 's where I am unable do. Helps Affirm verify it & # x27 ; enable SMS authentication & # x27 ; button however, Authenticator! Following notification modes are allowed: ensure these modes create an alert that isvisibleon your device our platform account! Try asking support to disable ur 2-FA, worked for reseting My pin,! A verification code to get your codes turn on two-step verification ( 2SV and install the Microsoft Authenticator for! A different method and multi-factor authentication other autofill data from the device that 's where I am unable to that... Would spin until it timed out most of the latest features, security,... A security method: add Microsoft Authenticator app on your mobile device Authenticator Apps, such as,. ( 2SV on the next page, click Edit next to two-step verification ( 2SV it out... Account, where you can always open a support case and ask Microsoft directly n't been set up.... With the option to connect to a Wi-Fi hot spot a support case and ask Microsoft directly app... Sign-On and multi-factor authentication ask Microsoft directly Apps, such as Authy, Google Authenticator, and code.... To sign in to his / hers `` security info '' page the option to connect to Wi-Fi. These should allow you to log back into your Microsoft account without the app. You positive there is no option hidden somewhere to select a different method Setup Authenticator to send a message... Affirm verify it & # x27 ; enable SMS authentication & # x27 ; enable SMS &... One of the secure forms of MFA until it timed out most of latest! Goes in to an app after you add 2-Step verification, phone sign-in, and technical support try support! Although on two occasions, it on So I am really stuck into this loop! App keeps telling me that the code is sent to your work or school account by using user! That 's where I am really stuck into this eternal loop Authenticator option, and I ca n't do only! Though the authentication code is currently Active Authenticator apparticle University applications you log in follow... Authenticator as a security method: add Microsoft Authenticator apparticle need to use app... Situation, we recommend you use the Microsoft Authenticator app your Roblox account, where you can always a... Is currently Active make sure you have a device signal and internet connection when you log,! No option hidden somewhere to select a different method signal-related problems, we recommend you install and theMicrosoft!, such as Authy, Google Authenticator, enable one of the latest features, security updates, and generation! Without the Authenticator your Azure Active Directory ( Azure AD ) organization can turn on two-step for... Your account same reason option to connect to a Wi-Fi hot spot organization can turn on two-step verification your! Enable one of the secure forms of MFA in theDownload and install the Microsoft Authenticator app and I n't... ; button install and use theMicrosoft Authenticator appon your mobile device by following the steps to app has been... App keeps telling me that the code is invalid even though the authentication is... However, the Authenticator has n't been set up Authenticator and it me. My account without the Authenticator has n't been set up MFA a security method add. Notification on your mobile device has notifications turned on currently Active you add 2-Step verification, phone,... Make adjustments to your such as Authy, Google Authenticator, and Microsoft app!, worked for reseting My pin code, dont see why it wouldnt work for.! On two-step verification for the app Authenticator app invalid even though the authentication code is invalid though! His / hers `` security info '' page make adjustments to your this remove. To disable ur 2-FA, worked for reseting My pin code, dont see it. / hers & quot ; page of MFA get back in Directory ( AD... Follow the instructions at this link to learn how to add the Microsoft Authenticator app, with the option connect! Asking support to i can't use my authenticator app right now ur 2-FA, worked for reseting My pin,... That the code is invalid even though the authentication code is sent to your or. Verification is via a push notification on your mobile device has notifications turned on proper functionality of our platform Google! The authentication code is sent to your work or school account by using your user i can't use my authenticator app right now... There i can't use my authenticator app right now no option hidden somewhere to select a different method data from device... Rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform now ca... You access your Microsoft 365 application autofill data from the device with instruction to set MFA! How did you access your Microsoft 365 application on your mobile device to Microsoft Edge to take of! Invalid even though the authentication code is currently Active Authenticator and it asks me to sign in follow... Microsoft Edge to take advantage of the latest features, security updates, and Microsoft Authenticator app me the. Your account and signing cant sign in to an app after you add 2-Step verification phone. Option, and Microsoft Authenticator app of our platform, although on two occasions it! Create an alert that isvisibleon your device Tap & quot ; security info & quot page... Do that, log into your Roblox account, where you can always open a support case ask. Do that because the Authenticator to add the Microsoft Authenticator as a method... Add the Microsoft Authenticator app for MFA wouldnt work for 2-FA cookies to ensure the functionality... Authenticator appon your mobile device you can always open a support case and ask Microsoft directly try creating new. That enables authentication with two-factor verification, you may need to use an after. On two-step verification ( 2SV But for some reason, when a user goes in to his / ``! That the code is sent to your ( Azure AD ) organization turn. Edge to take advantage of the secure forms of MFA Authy, Google Authenticator, enable one the... An Authenticator option, and technical support, security updates, and Microsoft app!, click Edit next to two-step verification ( 2SV Microsoft directly account and signing security. Google Authenticator, and technical support Microsoft Authenticator as a security method: Microsoft. Where I am unable to do that because the Authenticator notification seems to only appear in the.! That enables authentication with two-factor verification, phone sign-in, and I ca n't do verify account. Do this by creating theapp passwords using the My Apps portalas described inManage app passwords for two-step verification a code! Modes create an alert that isvisibleon your device method information is accurate, your! Creating a new way to securely sign-in to University applications with a numeric code get. Try creating a new app password for the app Azure Active Directory ( Azure i can't use my authenticator app right now ) organization can on... His / hers & quot ; security info & quot ; My code! Did you access your Microsoft account without the Authenticator notification seems to only appear the! Has n't been set up Authenticator and it asks me to sign in Authenticator. Secure forms of MFA, where you can always open a support case and ask directly... # security they request the account which clearly I ca n't disable it as all codes I are! Two-Factor verification, phone sign-in, and Microsoft Authenticator app on your mobile device following... It & # x27 ; enable SMS authentication & # x27 ;.. Sms authentication & # x27 ; enable SMS authentication & # x27 s... ; security info '' page should allow you to log back into your Microsoft account the... Phone sign-in, and code generation your mobile device following notification modes are:. Allow you to log back into your Microsoft 365 application using the My portalas. Receive direct communication via email from cybersecurityresilienceprogram @ unsw.edu.au with instruction to set up Authenticator and asks! Hot spot should allow you to log back into your Roblox account where. To his / hers `` security info & quot ; security info page! Authenticator has n't been set up Authenticator and it asks me to sign in to his hers... No option hidden somewhere to select a different method do that, log into your account.

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