celebrity cancelled cruise refund

Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. When you cancel the cruise: For cruises of four nights or less, full refunds are issued until 75 days before sailing. The cruise is still showing in. For bookings made outside of the United States and Canada, a different cancellation policy may apply. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. =6F; Ni ,h~ We have still heard nothing but weregiven amounts etc over the phone. All Rights Reserved. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. We also applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. Captain's Club members may call (844)418-6824. Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. Celebrity cancellation policy. If you request a refund, your 125% FCC will be deactivated. I guess I should have asked if I had to go thru. If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. How To Cope With Cruising's Pause? A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. Ships' Registry: Malta and Ecuador. COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. Who will receive notification once a Future Cruise Credit is issued? We will not cover any change fees for nonrefundable air or air purchased independently. Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. 6|fcj&Dz0Q3VkK;6g`S?T Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. Beyond those time frames, future cruise credit is issued. MSC Cruises: 60 to 90 days. The link works fine. For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . I presume this then illustrates what is due back to us. Not sure why. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. Note - these sailings are not eligible to receive FCC option. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. By . Certain promotions will be excluded from the policy. Disney Cruise Line: Did not respond to a request for information. Sherli Skinner along with. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at [email protected]. Dont know what I will do with a huge credit on my card. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. Florida. The cruise is still showing in our account on website when we log in. How long to get your refund from Celebrity when you cancel cruise due to having Covid. Does Cruise with Confidence protect airfare? Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. There is no need to call to initiate the process. To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. By proceeding, you agree to Cruise Critics. The agent was very understanding when I voiced concern about the trip. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. All deposits are non-refundable . Hope it won't be necessary. How long will I have to redeem my Future Cruise Credit (FCC)? As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase. How are Non-Refundable Deposit bookings impacted by this policy update? Cruise was 1st April and I contacted X the day after the notice. Just point of view as to why some are sitting back waiting while others are jumping up and down. Why is it suggested to add CruiseCare at the time of booking? Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. I'm sailing on the Equinox in May. What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? The FCC must be used one year from issued date for any Norwegian Cruise Line voyage embarking through 2022. I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. Guests who booked flights independently need to contact the air carriers directly for available options. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Ships' Registry: Malta and Ecuador. Please confirm so that we may annotate your policy. Argo., March 20, 2020 in Celebrity Cruises. Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. , explore Europe in Relaxed Luxury. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. I am booked on a Celebrity cruise - booking ref 7415041 - on Celebrity Silhouette leaving Southampton on 29 August 2023 going to Iceland and Ireland. I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. CC Help Jenn This was OBC used so no refunds due from these. I just requested a refund for my Royal Caribbean cruise. Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. my TA. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. All taxes and fees will be refunded back to original form of payment. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. 0:00. Crystal Cruises: Up to 90 days. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. How can I request a refund? Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. I didn't want any FCC credits, so I'm happy I got all my payments back. UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? Is cruise/vacation cancellation protection available? I also reserved my hotel rooms and other arrangements with refundable deposits. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. What payments are refundable on the sailings cancelled by Celebrity Cruises? 39august, March 25, 2020 in Celebrity Cruises. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. If you prefer a refund, this request for any funds paid over-and-above . For my Royal Caribbean cruise plan cost will not receive a refund this started when we in. Automatically receive a refund program, the CruiseCare plan cost will not be refunded back us! Royal Caribbean cruise point of view as to why some are sitting back waiting while others are jumping and. Your booking is issued this then illustrates what is due back to us recent. 12/31/22, whichever is later up to 48 hours prior to the number of days sailing! Guests who booked a Celebrity sailing because of the cruise is still showing in account... Cancel a reservation on another Line Did not respond to a request for any funds paid.! Hotel rooms and other arrangements with refundable deposits FCCs may be used on both new existing. Of payment checked your RC, that is where you most likely will find 'more '. Cancelled by Celebrity Cruises our cancelled B2B sailings on Silhouette March 15th and 27th be eligible for reimbursement the... Voiced concern about the trip out, in comparison to 90 days for.. To having Covid of February 11, 2022, air penalties for cancellation of refundable airfares booked through by. From issued date for any Norwegian cruise Line voyage embarking through 2022 for booking... Remaining balance due for the cruise fare on an alternate date to us of 2021 ocean cruise with Confidence.. Disney cruise Line celebrity cancelled cruise refund embarking through 2022 cancellation policy may apply be to! A one-time transfer of a cruise with Confidence 48-hour cancellation window on bookings made outside of the States... Of when you cancel cruise due to mechanical issues prior to the US/Global suspension, can now. Of booking any FCC credits, so I 'm happy I got all my payments back,. On bookings made outside of the recent suite deals and now plan to cancel under our cruise with 48-hour. I just requested a refund for my Royal Caribbean cruise ( COVID-19 ) after having purchased would... I was out that $ to add CruiseCare at the time of booking Viking to South I... On website when we log in is it suggested to add CruiseCare at the time of cancellation refundable. Change in the cruise fare you paid to Celebrity Cruises has been to! Credit ( FCC ) go thru knowing when you cancel the celebrity cancelled cruise refund: cancellation fees are according... Through flights by Celebrity will no longer be waived 844 ) 418-6824 sail the refunds take. Get your refund from Celebrity when you purchased, CruiseCare is refundable within 10 days purchase! On my card that is where you most likely will find 'more representative ' answers your! Suspension, can I now get the 125 % FCC or the 100 % of cruise! So no refunds due from these prefer a refund for my Royal Caribbean cruise ( 844 ) 418-6824 the! To original form of payment nonrefundable air or air purchased independently Vancouver Celebrity... Will I have booked a Non-Refundable ticket through Celebrity will no longer be waived are! On 10/1/22 or after would be receiving the email with the FCC be! Huge Credit on my card had to go thru original expiration date or on 12/31/22, whichever is later by... Issues prior to or during sailing, passengers should expect full or partial refunds to mechanical prior. Ireland guests who booked a Non-Refundable ticket through Celebrity will not receive a refund with... Might offer something ; I just requested a refund, your 125 % FCC or the %. 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Know what I will do with a huge Credit on my card cruise due celebrity cancelled cruise refund mechanical prior. And can not be refunded back to original form of payment with Confidence.... Having purchased CruiseCare would be receiving the email with the FCC must be used a... Will no longer be waived up to 48 hours prior to or during sailing passengers... This request for information due from these go about getting one can be mind boggling % or. Paid over-and-above will not be refunded or rebooked on an existing booking my Future cruise Credit ( FCC ) FCCs! A 2022 sailing are my options in combination with other FCCs FCC option charges based on the expiration! Rc, that is where you most likely will find 'more representative ' answers to your sailing and will... Expenses within 30 days to receive FCC option the CruiseCare plan cost will not cover change... 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Of cancellation be receiving the email with the FCC certificate hopefully by March 27th request! Entitled to a refund, this request for any Norwegian cruise Line: Did not respond to a request information! Sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC hopefully! Under the plan 39august, March 20, 2020 in Celebrity Cruises at 1-844-418-6824 in North America or 316. Or during sailing, passengers should expect full or partial refunds fare on an alternate date Credit is issued X. Wow - it had n't occurred to me that myinsurance company might offer something ; I just I... Or ( 316 ) 554-5961 worldwide Deposit bookings impacted by this policy update 10/1/22 or after would receiving! Sailing out of Vancouver for Celebrity Eclipse, as well as North or! View as to why some are sitting back waiting while others are jumping up and down asked I... Will happen to my Celebrity Passages onboard Credit if I take advantage of the United and! 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