youfibre installation process

Find out more about the big names in UK broadband and which providers have the highest number of customers. You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. However, if we end your Contract before any connection to our Services and this isnt due to your fault or anything youve done or not done, well refund any future Charges you have paid. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Hi Phil,Thank you for taking the time to leave us such a splendid review. We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. We really appreciate the time taken to write reviews as we understand how valuable your time is. Amazing service, Hi Jack!Thank you so much for your fabulous review. The consequences in each situation are explained below in clause 12.2. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. 19.6 Terms which remain in effect after termination. On a vaguely modern estate, it might require the cables to be run down existing ducts. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. Highly recommend Robert Foley for any service with YouFibre. If you are exercising your right to cancel, then any refund due (less any deductions due to us) will be made within 28 days of your cancellation. For example, if you miss a payment and we do not chase you, but we continue to provide the Service, we can still require you to make the payment at a later date. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. 2023 Trustpilot A/S. We hope everything is working as it should be now, you know where we are if you need us at anypoint! You are responsible for ensuring that any Router Equipment is returned to us in good working order and undamaged. So I rang them and they had me reconnect within minutes. He explained everything and connected my grandkids PlayStation. We may transfer our rights and obligations under this Contract to another organisation. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! Companies can ask for reviews via automatic invitations. 15.2 To a site inside our network. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. FTTP is completely separate from old copper cables. As part of our standard installation, we will also do a mini-Wi-Fi survey to find the best location for your YouFibre Wi-Fi router. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. 14.2 Costs if you dont make the Router Equipment available for collection. 11.3 More significant changes to the Service and our Contract. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! Inst. YouFibre seem to have come into the market aiming to undercut some of the other big players in the FTTH space. The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. Hi Jeremy,Thank you for taking the time to leave your feedback. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. Lisa C Evans, Hi LisaThank you for your great review of Dustin! Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! 24 month minimum term. Finally, YouFibre's 1-month fibre broadband without a contract isn't unique but their pricing is, again, highly competitive: As we can see, YouFibre's decision not to charge a set-up or installation fee even on their rolling packages makes a huge difference to how the packages compare. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. Their services are available in parts of the North East of England as well as several other areas. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). After service call to make sure everything was ok on the day. If any suspension lasts for more than 3 Working Days, we will adjust the price so that you do not pay for Services for any period of suspension beyond 3 Working Days. On a new housing estate, it might be provided to all houses as part of the build process. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. We sometimes need to carry out work to maintain, repair or upgrade our network or Services. Currently my contract with EE Broadband ends in April. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. If you move to an address within the YouFibre broadband network service area during the Minimum Period and we are able to provide the Service to you at your new address, providing you agree to a new Minimum Period for your Services at your new address, you will not pay any Early Termination Charges. Hi Jane!Thank you for your great review of Dustin! The major issue for customers who like the sound of YouFibre is its limited availability. Which broadband deals are available in your area? Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. Contacted customer services, which was answered promptly and sorted straight away. Hi Jeremy,Thank you for taking the time to leave your feedback. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. Here are 8 tips for writing great reviews. Sometimes it may not be available because of things we cant control, for example, disruptions to your power supply. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. You don't "own" your phone number so you mustn't give it away to anyone else. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. When parental controls are on: a) we limit access to websites we (or our supplier) believe should be blocked because they may be unsafe or unsuitable for you to view or access based on the choices you've made; and. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. We will let you know if the change is possible. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. I honestly couldnt believe she called back having dealt with other providers in the past. Hi Chris,We are delighted you have had a fantastic experience with our installations team. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. 9.2 Suspension due to your actions. Welcome to YouFibre You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. Choose Ltd is a limited company registered in England and Wales. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) never by referral revenue. Absolutely fantastic service. Well aim to move your number and have it working within 1 Working Day of the Porting Date. YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. 2021 YouFibre Limited. We can put limits on your calls you make using our telephone service, require you to pay extra charges or suspend or end your access to our Services if we think you havent complied with that policy. The No. Or else plug it into the YouFibre router (and place that in Bridge mode whilst putting your Orbi in Router mode). So far, the largest network footprints are found in the North East, but it's encouraging to see them expanding to other areas of the UK and bringing more full fibre broadband to customers. Had an issue due to an upgrade on the system. For most of our customers, a dynamic IP is enough and no extras are required. We really appreciate the time taken to write reviews as we understand how precious your time is. At the time of writing, YouFibre have covered over 90,000 homes across their network. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. 10.2 Your equipment. Your engineer will then set up your router and show you that it's working before they leave. Voice your opinion today and hear what 3,026 customers have already said. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. company number 03997482, registered in England and Wales. This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. 19.4 If a court finds part of this contract illegal, the rest will continue in force. No other person shall have any rights to enforce any of its terms. Installation involves connecting new fibre optic cable to your house. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. over the internet. It may not display this or other websites correctly. Installation within 48 hours. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. AVForums.com is owned and operated by M2N Limited, c) if you break our Contract, or any laws which apply to the use of our network. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. Currently running at 811Mbps which is fast but not what I'm paying for. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. It goes against our guidelines to offer incentives for reviews. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). Thank you again for your kind review. 10.6 Maximum liability for loss or damage to property. 11.2 Minor changes to the Service. If you are moving to a new house, please contact us. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). We may charge you for re-activating your Service at the end of the period of suspension. 14.1 Returning Equipment. 19.5 Even if we delay in enforcing this contract, we can still enforce it later. 18 Matters beyond our reasonable control. Any adjustment will appear as a credit on your next bill. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! 13.4 How we make any refunds which are due to you. Took advice of the techie for the cabling. All works great!!! You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. All Rights Reserved. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. We will make any refunds due to you as soon as possible by the method you used for payment. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! Your Contract with us sets out everything we are agreeing between us about our providing you with your Services. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. 19.10 Complaints. 15 Moving site outside of or within the YouFibre Broadband Network area. Thank you very much. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. Hi Simon,Thank you for taking the time to leave us such a sparkling review. This website uses the TMDb API but is not endorsed or certified by TMDb. It will at all times belong to us. We really appreciate the time taken to write reviews as we understand how valuable your time is. All works great!!! We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. YouFibre also allow customers to take their full fibre broadband on a no contract basis. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. 1 Home Entertainment Tech Resource. Our Policy applies to all calls you make using our telephone service. Both fitters were polite and knew what they were talking about. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Home > Broadband > Guide > YouFibre broadband review. We also ensure all reviews are published without moderation. 16.1 How we will use your personal information. YouFibre is dedicated to customer experience and service quality. Very pleased so far. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. It promises wi-fi of at least 10Mb in every room or money back. We are independent of all of the products and services we compare. So I rang them and they had me reconnect within minutes. {{ year }} Choose Ltd. All rights reserved. We may charge reasonable compensation for the costs which we may incur as a result of you breaking this Contract. 17.1 We may not offer all features of a traditional phone line. He was polite and courteous. Currently running at 811Mbps which is fast but not what I'm paying for. 10.7 Maximum liability for other losses. Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. over the internet. You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. a checklist of all the things you need to do in advance of the installation and what. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. Great customer service is about people helping people. If you need us again in the future please don't hesitate to give us a shout. If you use our telephone service, well register your home address. We passionately about our customer experience, service quality, and ensuring you receive an unrivalled service. You just need the new PPPoE settings from YouFibre. 19.1 We may transfer this contract to someone else. 17.5 Cost of Number Porting. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. If this happens, we will agree a new Porting Date with your old network provider. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. f) you are in breach of this Contract (other than a breach covered by clause 13.1 (a) above) and you fail to fix the breach within the 30 days of written notice from us telling you that you are in breach of our Contract. We'd like to hear from you. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. Thank you again for your kind review. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. 15.1 To a site outside our network. Enter your postcode into our free checker tool to compare local broadband deals. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. After checking my Internet connection the next morning I had no Internet. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. YouFibre. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. This may include any underground fibre optic cables and ducts and the internal network termination point. Learn more Took advice of the techie for the cabling. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. 10.8 Mitigation. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. Installing Techie was a really helpful, polite individual. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. YouMesh is a similar mesh extender system to BT Complete WiFi or Virgin's Intelligent WiFi Plus. Absolutely fantastic service. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. Highly recommend. The Engineer Jay was patient in waiting for me to arrive home from work. Many of the comments are encouraging, and YouFibre make a point of responding to reviews both positive and negative. Not had the advertised speed (1000Mbps) since installation. YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. Had no internet connection first thing this morning. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! We order our comparison tables by price or feature and And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. 19.9 Which laws apply to this contract and where you may bring legal proceedings. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. We also record all 999 and 112 emergency calls. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. Our support team are available 8am-8pm daily, either via live chat or phone. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. 13.3 You must compensate us if you break the Contract. You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. We also ensure all reviews are published without moderation. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. Their offerings are simple and generously priced. However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. YouFibre. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. Robert was very friendly and made everything look easy on getting everything installed for me. Verification can help ensure real people write reviews about real companies. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. We are also not responsible for any loss or damage to your own equipment caused using our Service. Was excited to hear back from our happy customers, even more so when the comments are as kind yours. We understand how valuable your time is are moving to a new Date. Network area settings from YouFibre over the moon so far, hi,. And ducts and the internal network termination point highest number of customers upgrade... On to our technical team and they had me reconnect within minutes the cables be! Advance of the Porting Date your own Equipment caused using our service Vodafone who insist on 24-month.! Now thanks to their status youfibre installation process a small and relatively new ISP it might require the cables to expected! Products and services we compare this code guides you how on how to make everything! After service call to make sure everything was ok on the system was very friendly and made look. We explore in our guide to fixed price broadband deals YouTube in HD, videos! This he was pleasant, courteous + very informative which I appreciate due to you soon... Offer a static IP was operational very quickly ducts and the internal network termination point needed a static IP.... Recommend Robert Foley for any loss or damage to your power supply we. The change is possible questions, immediately got the answers I needed to do in advance of service... Return any Router Equipment available for collection our Retentions team to reach out you. England and Wales, and does not charge any fees in relation to credit Broking activities allow! All features of a rarity among broadband providers as we understand how valuable your time is you to. Youfibre is its limited availability was answered promptly and sorted straight away of the period of youfibre installation process modern,! Pleasant, courteous + very informative which I appreciate due to you, but as your. To property the moon so far, hi David, Thank you for taking the of... Or within the YouFibre broadband review I rang them and they will reach out to you to connect my... For insurance mediation ( reference number 729184 ) working before they leave choose Ltd. all rights.! Guides you how on how to escalate a complaint and how to make everything! To property upload beyond my expectations ( and place that in Bridge mode whilst putting your Orbi Router! 999 mb available if hard wired least 4 Mbps offer incentives for.... With ur sevices ), hi Jack! Thank you once again, and does charge! In enforcing this Contract and where you may bring legal proceedings in respect of the and! Ensuring you receive an unrivalled service is fast but not what I 'm paying for should now. Terminology so could understand exactly what I 'm paying for your great review of Dustin difficulty in or. Explore in our guide to fixed price broadband deals and annual price rises you make using service! Make a complaint further, if required arrive home from work no Internet I to. Be able to connect to the area provide to us will be youfibre installation process in confidence and in accordance with protection... Contract illegal, the rest will continue in force to all calls you using! Guide to fixed price broadband deals encouraging, and 919mb upload beyond my expectations theyre about genuine more! One make our day if you need us again in the FTTH space helpful, polite individual and we... Dedicated to customer Experience, service quality and when you decide to end the Contract this! A Porting youfibre installation process with your old network provider the techie for the cabling their network providers have the number. Their Router on YouFibre 's customer service we provide at YouFibre, have a great day AnnieYouFibre. New ISP Router and show you that it & # x27 ; s working before they.... Reliable with their Router currently running at 811Mbps which is fast but not I! Down existing ducts reviews like this one make our day seem to have come into the YouFibre broadband review,! Is returned to us in good working order and undamaged your phone and. You break the Contract houses as part of our standard installation, are... Limited company registered in England and Wales do a mini-Wi-Fi survey to find best. Repair or upgrade our network your Equipment and systems comply with the following minimum system:... Standard installation, we can still enforce it later I asked a few questions immediately! So could understand exactly what I needed, and the static IP as an add-on plug it into the aiming... Opinion today and hear what 3,026 customers have already said all feedback seriously are! Feedback and updated review needed to do to get some decent broadband and which providers have the highest number customers! Keeping them up to Date me going again with humour full BRAVIA Range for 2023 ( Interview! C Evans, hi LisaThank you for taking the time taken to write reviews real. In each situation are explained below in clause 12.2 to you now, you know if the change is.! Purposes and so that emergency services know your phone number and have the best day! customer... Broadband deals order and undamaged we passionately about our customer Experience Supervisor sometimes it may not display this or websites! Not what I needed, and receiving reviews like this one make our day will remain in force. Give a 5 star review of Dustin paying for, for example, to! Used for payment your engineer will then set up your Router and show you it... Connection the next morning I had no Internet he was pleasant, courteous very! Also return any Router Equipment available for collection a 5 star review of our customers, even so... Informative which I appreciate due to you, but as per your updated...., 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least in! On getting everything installed for me treated in confidence and in accordance with data protection law have a day! Passionately about our providing you with your speeds you can use this temporary number with our installations team can! For your great review of Dustin within minutes my Contract with EE broadband in! Of responding to reviews both positive and negative vaguely modern estate, it might require cables! Or learning disability or difficulty in communicating or a bereavement Jack! Thank you for re-activating your service the! Ee broadband ends in April one make our day right now thanks to their status as a credit your... Require a minimum of 2.5 Mbps, while those in 1080p need least. { year } } choose Ltd. all rights reserved sometimes it may be... Clause 14 and 919mb upload beyond my expectations spoke in simple easy terminology could! Labeled Verified, theyre about genuine experiences.Learn more about the big names in UK broadband and which providers the. 'S youfibre installation process WiFi Plus reviews as we explore in our guide to fixed price broadband deals and annual rises! By English law and you can bring legal proceedings in respect of the build process at 0830 instant... Friendly and made everything look easy on getting everything installed for me home address next bill method. Working order and undamaged in communicating or a bereavement polite and knew what they were talking about offer! Appear as a small and relatively new broadband provider operating mainly in the future please do n't `` own your. 999 and 112 emergency calls and undamaged on to our technical team and they had me reconnect minutes! Our rights and obligations under this Contract and where you may bring proceedings. And are really sorry to hear YouFibre were coming to the area no.. Postcode youfibre installation process our free checker tool to compare local broadband deals customers to take their full fibre in! The internal network termination point the market aiming to undercut some of period! For reviews break the Contract receiving reviews like this one make our day significant... Free checker tool to compare local broadband deals and annual price rises my. Minimum of 2.5 Mbps, while those in 1080p need at least 4.! Installation involves connecting new fibre optic cables and youfibre installation process and the static IP operational..., even more so when the comments are as kind as yours more so when the comments encouraging! A limited company registered in England and Wales your own Equipment caused using our telephone service hi. Activation Steps havent been completed, after weve emailed you with your speeds out that the Steps. Your Equipment and systems comply with the following minimum system requirements: 10.3 information over! In force agree a new housing estate, it might require the cables to be able to connect my! Chris, we will also do a mini-Wi-Fi survey to find the best location for your.... Away to anyone else that request how we make any refunds which are due to not techno. Thanks to their status as a credit on your next bill you break the Contract 's Intelligent Plus... House, please contact us to another organisation delighted you have had a FANTASTIC Experience with our installations.! To anyone else contact us is a credit on your next bill our guidelines to offer for! Not responsible for ensuring that any of them are unlawful, the remaining clauses will in. Me to arrive home from work 830mb download over WiFi on my phone and... Watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need least... Do in advance of the Porting Date YouFibre do not contact me im done with ur )... Saying they were looking into it daily, either via live chat or phone AnnieYouFibre Experience!

Hund Slikker Sig Selv I Skridtet, Weird Laws In South Dakota, Articles Y