Keep it clean - Dust and vacuum often, using a crevice tool inseams. If I had not tested it, we could have had stains later. It's 100% waste of money, they cover almost nothing and what they do cover they will search for any and all loopholes not to cover damage. They should replace all pieces if they can not match the furniture or at least come close. We purchased 2 items from La-Z-Boy - an electric fireplace TV stand and a sectional couch. This furniture protection service covers more than the one-year. We didnt hear back couple emails with no response, so we called. Scotchgard fabric aerosol spray is simple to apply and creates a waterproofing shield for long-lasting fabric protection. Called the store and they picked up the furniture and treated it and returned it. 1. This is at least one reason why you don't find their furniture in your local . Other companies that offer this will give you around three months. Complete your look with our eclectic line of lamps. Do So you can not only feel good about your furniture, you can feel good about where its made. Chart based on results from last 30 days. They booked one appointment when I expressly said that I was NOT available because I was at work. I called and inquired again. Rest, relax, and repeat in style with ourduo recliners. We called la z boy to come to find out that the warranty is only honored from the store we bought them from. Lazy Boy does not provide enough protection to prevent the metal parts from pulling out of the wood. You can use this credit for up to 50% of the value of new furnishings. Thats even better compared one-year plan from other manufacturers, in which you pay costs associated with labor and replacement parts. Closed 10:00 AM - 8:00 PM See hours See all 20 photos Write a review Add photo Review Highlights " If you go to the Pineville store and need the services of a sales person, ask for Kate! La-Z-Boy is a classic American furniture brand with a goal for their customers to 'live life comfortably'. Got answer asking if inwantedvpsrts or tech to replaced. Very expensive couch set, made in America. It's a recliner. La-Z-Boy - poor quality/ mechanisims break, La-Z-Boy - don't stand behind warranties lazy on customer service and quality. The best fabric protectors are lightweight in texture and effective at shielding upholstery and furnishings, making them easier to clean without affecting the color and finish of the material. . Theres no guarantee that he can repair my couch when he comes. Do not use a foam or liquid cleaner of any type. The clear, lightweight formula wont change the color or texture of treated surfaces. Handcrafted premium leathers are treated with Aniline dye to preserve the natural, rustic beauty that Cracking and peeling of top grain leather in seating and non-seating area, Colour transfer from blue jeans and newsprint, Accidental ballpoint pen ink, lipstick or wax crayon stain, Accidental heat rings from normal household use, Lifting, cracking or peeling of solid wood, veneer or laminate furniture. Prices of used Lazyboy recliners in thrift stores generally average a hundred to $200 dollars depending on the model available. Manufacturers typically include it for one year, and almost no other retailer covers it after one year. I call customer service (Porsha) and she was so rude! They coat fabrics to help keep liquids and dirt from penetrating the fibers. ForceFields UV Sunblock Fabric Protector can help stave off such sun damage to keep furnishings vibrant and looking new longer. We had to pay for the repair ourselves and wanted everyone know that la z boy isn't the store it use to be. When the cats damaged the furniture we submitted a claim. La-Z-Boy will provide you with a credit of 100% of the value of the plan. Effectively you are ensuring against bad things happening. For weekly dusting use a clean, soft lint-free cloth slightly dampened with distilled water and Lightly clean the area with neutral soap and water Stains: The protection plan takes care of stains from cereal, tea, soda, milk, juices, and even dirt. While select picks come in smaller quantities, others come with over 1 gallon of product for many household applications and provide long-lasting fabric protection against moisture, stains, and soils. Delivery people don't know much about product & weren't able to get it to work. Share your photos and videos with others to prove the truth of your words. MONROE, Mich., Aug. 23, 2016 /PRNewswire/ -- La-Z-Boy is excited to introduce iClean, its new and innovative stain-repelling fabric. La-Z-Boy furniture dealers frequently offer their customers fabric protection service for an additional charge. What a disaster. For a better experience, please enable JavaScript in your browser before proceeding. Customer service took long time to respond and come out. Blot any remaining soap residue with a clean So you really have no protection. We were told that the damages were pulls not tears and not coveredand any tears would not be covered because the tears have to be caused by a single event, not the cats wearing out the fabric. Contact a professional leather cleaning service for more difficultstains. Joints and springs: The protection plan covers both fabric and leather furniture material for the joints and springs. It goes against our guidelines to offer incentives for reviews. La-Z-Boy Comprehensive Service Protection Plan. It's easy to create a look you'll love with our FREE Design Services. If so, any over-the-counter compound, such To take a look at the iClean fabrics available, visit the La-Z-Boy Comfort Studio at Bowden & Carr Furniture. Every room has a story to tell. Schedule an Appointment . Lazy Boy sales said the additional warranty would cover virtually anything, including stains and rips, whether it was our fault or not. Absolutely ridiculous. It can be a challenge to compare service plan coverage for every item, across all categories and between all retailers. Damages caused by failure to comply with manufacturers instructions. Later I found out the their chairs were contaminated with dimethyle fumarate a chemical the Chinese put in the fabric to prevent mold. Not even a year and backrest brake. duo has a lot to love. Style with spaceto spare. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. Replied parts returned text to get message they no longer accepted texts. Many of our furniture warranty plans cover various service calls. 2023 Trustpilot, Inc. All rights reserved. Picture this; youre enjoying a pleasant evening at home with friends. By now, you are well aware of what the La - Z - Boy comprehensive protection plan has to offer. Reflect your personality with strikingaccent mirrors. Every well-dressed bedroom needsvertical storage. Even the best-behaved kids can cause damage. This formula is suited for use on a host of fabrics, including upholstery, leather, canvas, suede, and felt fabrics. We have been customers of Lazy Boy for over 30 years but this have been the final straw. What does the furniture protection plan cover? We contacted the warranty company and lived a nightmare waiting on them to arrive to "exam it". Get the Scotchgard protector at Amazon, Ace Hardware, and Walmart. Serena And Lily. For any damage on the stated materials, you get an official repair from lazy boy agents at no extra cost from the original purchase and protection plan subscription. I did and they acknowledged that they received them. Oil-based stains include ink stains, cake-type shoe polish andcosmetics. Contact us by Email:[email protected] call 613-749-0001 OR 1-866-684-0561 to get in touch with our service department. Is the Protection Plan Worth It? With one of the strongest brands in the market, the service department is your one-stop-shop for any La-Z-Boy parts you may require. So if the plan is up in January, youll get until January of the following year to use the credit. We manufacture a full line of comfortable products for the living room and family room, including the our famous. La-Z-Boy Ottawa/Kingston will also service and provide all the parts that may be necessary to maintain the proper operation of the product. In most cases, these stains may be cleaned with a mild soap and water solution, as with water-based My short bio: I've had a number of jobs over the years but have spent more time detailing than anything. So, for example, if you paid $299.00 for your 5-year plan with no problems, you earn a $299 credit for anything in the store priced $600 or more. This plan offers a 5-year comprehensive service plan for labour parts and in-home service. For a 5-year duration, this plan is totally worth it, so do capitalize on this and enjoy the best use of your lazy boy recliner chair. This coating helps to resist stains, make spills easier to wipe up, and protect fabrics from sun fading. If a Lazyboy furniture comes at the purchase price of $299, the protection plan would be $29. Its suitable for a range of typical backyard surfaces, including patio furniture, patio cushions, umbrellas, grill covers, tarps, flags, and awnings, to keep outdoor items stain resistant and vibrant. Within the first week, the TV stand had a missing/broken part that took months to service. It's not "Our way or the highway." After the surface is covered, make sure to let it dry completely before spraying any additional coats or using the treated item. It was defective. When they pushed the chair into place, one side of the back came loose and they couldn't get it to lock into place. The cold hard truth is that only 5 . You might as well dance, you never know when the music will stop!! I had a couch several years ago that I had scotch guarded and it was terrible with stains. I would love to work with you any time. They said send the photos again. Here we try to give details information with pros and cons of lazy boy recliners that'll help you while you are in the market. A chair with room for two. not saturate. When we call they hang up on us. Recliner and motion furniture . Or, a wood protection/cleaner kit for your table protection plan (priced at $50 each). Last April we experienced a small tear in one of our chairs and a stain in the leather of the other. Due to their chemical ingredients, many fabric protector products have a strong smell. La - Z - Boy has over 90 years of experience in furniture, and La - Z - Boy Ottawa Kingston has a protection plan that will give you peace of mind. Why we did not buy from Haverty's or Ashley's, I'll never know. We bought a leather recliner in in 2016 with a "furniture care kit" for $149.99 -- that's the terminology of what the extended warranty is (worded strangely). Call (866) 667-6685 to get in touch with one of our technicians. Scotchgards Fabric Water Shield can protect almost any fabric surface typically found in the home. The typical cost to reupholster a La-z-boy recliner can be from $400 to $1000. They will not repair their products. Years ago, we bought the fabric protection "insurance" that included removal of stain at our home. 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