Sunday - 07:43 to 00:37. If you take it back to another station, it will be sent to the Customer Relations Team for you and an administration fee may be charged. Where can I get ticket information and where can I buy a ticket? As with most Merseyrail stations, it has a ticket office that is fully staffed from start of service until after the last train has left (closing shortly after midnight). Step between platform and train:201 - 400mm (7.9 15.7 inches). Ticket office window. We'll even highlight the cheapest prices! Jump straight to the station you are looking for using our Quick Search. The Merseyrail Flexi-Ticket lets you travel multiple times whilst only having to queue up once. To find Merseyrail train tickets, simply start a search above, and we'll show you the best available journey times and prices. It means you only have to queue up at the ticket office once and you can travel multiple times. Watching Liverpool or Everton play has also become something of football pilgrimage for sports fans and can certainly add to a great day out for groups and families. Then walk to Liverpool Street Station. Longitude -3.010914905. You are here: information > Product Catch All > Merseyrail. [3] Other regional rail services in the metropolitan county are run by operators such as Northern; Me From the main train stations in Liverpool, you can enjoy speedy services in and around the metropolitan boroughs of Merseyside and beyond. Sunday - 07:58 to 00:21. Merseyrail are a Merseyside based train service with services running frequently to 68 stations across the region. WikiZero zgr Ansiklopedi - Wikipedia Okumann En Kolay Yolu . Ticket machine(s) Cab4you taxi booking; Secure Stations' status; Use our Station Finder on the left of . Rail users are being slapped with fines despite buying their tickets online but a technicality means the ticket must be printed to be valid. Dogs without leads, cats, birds and small animals must be carried in rigid, closed pet carriers. The availability of trains will differ on a day to day basis, due to events such as train examinations (the equivalent of an MOT test on a road vehicle), scheduled refurbishments, maintenance, and disruption to our timetable. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Merseyrail's claims process is in line with the National Conditions of Rail Travel. Smoking on our stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. var date = dateObj.getDate() You can also pay for a ticket with a travel voucher, our staff are happy to help with any queries, please just ask. Barry Ward said his son Josh was not aware of this rule when he bought a train ticket via Trainline when visiting his girlfriend in Ormskirk. Belter bars and restaurants that wont break the bank! Passenger Assist Meeting point Booking Office. Outside of our office hours please contact us on 0151 702 2704. Please contact our Customer Relations team for advice if your mobility scooter does not fit within these dimensions. Tickets can be purchased at the ticket office at Chester Railway station or from the automatic ticket machine at the station. Height adjusted ticket office counter . Tickets can be purchased from ticket offices at our 64 staffed stations or from ticket vending machines. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. Station Location & Directions. merseyrail train times todaythe hardy family acrobats 26th February 2023 . Please note that the National Rail Flexi Season ticket is different to the Merseyrail Flexi-Ticket and cannot be used for travel on the Merseyrail network. Your interactive, shareable online planner & guide to great days out. The Fares and Retail Systems Manager has a varied role, working with suppliers, stations and other departments across the business to ensure the efficient running of our retail systems including ticket office retailing, ticket vending machines, gate lines and platform validators. If the start date is another day, the ticket can be issued after noon on the previous day. - Timetable information is availablehere. Can I book assistance if I have additional needs? merseyrail zone mapthe hardy family acrobats 26th February 2023 / in was forest whitaker in batteries not included / by / in was forest whitaker in batteries not included / by How come e-tickets are acceptable all over the place now but not there?". Staff are available to help you 15 minutes before start of service and 15 minutes from the end of service. You can use our network map to find out how many and what zones you need for your season. Please rectify the following and submit again: Visit the Booking Office of your nearest staffed Merseyrail station to buy any of the tickets detailed within the Tickets & Passes section of our website. Where can I find out about train times and fares? For more information Click here . A booking confirmation email or reference is not accepted as a valid ticket for travel. For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. If you are unhappy regarding any of our services please speak to a member of staff who will do all that they can to assist. We'd rather run the service than have to cancel trains. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Win a Family Ticket to Southport Pleasureland! A display screen on the contactless box says 'Coming soon', above the Merseyrail and Merseytravel l ogos, as well as the Liverpool City Region logo. Your interactive, shareable online planner & guide to great days out. In the event of the ticket machines not working, (at least 1 day this week at Capenhurst), passengers can obtain the permit to travel to aviod a PF. Passenger Assist Meeting point Automated Ticket Gates Barrier Line. Travel from United Kingdom to Austria is: Unrestricted . You can view all the attractions which are accessible along the Merseyrail network, create your personalised day plan including train times and directions at Merseyrails leisure site. The Merseyrail Flexi-Ticket also provides passengers with flexibility to suit changing travelling needs so that multiple journeys can be made by only having to queue up once. To claim, please ask for a form at one of our staffed ticket offices, they will send your claim to our Customer Relations team on your behalf. If you're after cheap UK train tickets, check out the hints below and see how you could bag yourself a bargain. You can take your bike on any Merseyrail train if there is space. Christmas Eve -Train services finish early. Calling at over 500 stations across the North of England. Smartcard Validator: Yes. Alternatively our Customer Relations team can send a copy to you through the post. Both let you skip the queues at the ticket machine and breeze straight through the gates using your phone. 94% of our customers wouldn't use anything else! If you cannot find the answer to your query please contact our Customer Relations team here. Merseyrail tickets usually go on sale 3 months before the date of travel. Our team will also let the station you are travelling to know that you are on your way so that staff at that station can be ready to meet you when you arrive. You can request passenger assist by telephoning 0800 0277 347 (Freephone) or 0151 555 1111. Station staffing times may vary, please visit Merseyrail.org for up-to-date times. Saturday - 05:38 to 00:21. Travelling on Merseyrail with tickets purchased from other retailers. Can I claim a refund if I dont use my ticket? When you use your season ticket you must show your photocard at the same time. Or by navigating to the user icon in the top right. ", Jack Farron added: "It a bit harsh. Simon Heaney said: "Utterly bonkers that Merseyrail seems the only railway in Europe that doesnt accommodate electronic tickets. For example, if you paid by credit card, your refund will go back on to your credit card. We also reinforce this message to our passengers both on our own website and via signage at our stations, "Whilst we cant comment on individual cases, we would encourage anyone who feels like they have not been properly informed to contact the retailer in question to discuss their concerns., Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here, The train ticket was purchased online from Ormskirk to Liverpool Central but due to no printed ticket, was deemed invalid. "Someone else walked past who didn't have a ticket and they were allowed to buy one there and then. "We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. There is also a ticket machine available. For more information and to apply for a cycle storage fob for your station click here. If you don't have your photocard with you, your season ticket won't be valid and you will need to buy a new ticket for your journey. Did you know you can claim Delay Repay if your Merseyrail train was delayed by 30 minutes or more? document.write(wday + ", " + lmonth + " " + date + ", " + fyear) The Merseyrail Flexi-Ticket is available to buy from any staffed station excluding Chester and Liverpool South Parkway. Children can travel free of charge up to the age of 5. Ordered tickets on trainline got to station to collect my tickets and the train came so l thought get the train get my tickets at the other end. The Ellesmere Port/Chester platform has no disabled access. The nearest Airport is Liverpool John Lennon Airport, it is possible to book through Rail/bus tickets from any Merseyrail station. B. Do you agree the fine was just? If another customer objects to its presence, you and your animal must move to another part of the train. I found a mistake on my ticket, can I get a replacement? All trains can accommodate up to two bikes and space is allocated on a first come, first served basis - we can't reserve space for bicycles. Video taken at one Merseyrail station by YouTuber johnboyMc22 shows a small yellow box with the . Four underground stations in Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far north as Southport. There is a large car park and cycle rack available for customer use. Longitude: 20.1640846. The service is free of charge. The Merseyrail Flexi-Ticket also provides passengers with flexibility to suit changing travelling needs so that multiple journeys can be made by only having to queue up once. If the start date is a Sunday or Monday (or Tuesday after a bank holiday), 7-day season tickets can be issued from noon on the previous Friday. To plan your journey, visit the website or download the app. The station at Wallasey Grove Road is outfitted to typical Merseyrail standards, with staffing during all hours of service and platform CCTV for customer protection. Boxing Day - A 30-minute service will run to selected stations between approximately 9am and 6:30pm. An Off Peak Day return from Chester to Liverpool currently costs 4.40 as of August 2010. Joined 2 Jul 2014 Messages 283 Location Midlands. Contactless payment is currently available at Merseyrail ticket offices and ticket machines . Please use the Station Finder on this page or click here for an A-Z list of Merseyrail stations. What happens if I am a season ticket holder? Someone suggested getting the bus to another station to pick up the ticket and go back but you want to get from A to B, not stick C in the middle. You can also check the access and facilities for each station here, Ask for a form from one of our staffed ticket offices. Answer 21 of 20: The trip report for my Birthday in March this year should have been for a trip to the Netherlands but with still so much uncertainty over Covid we took the decision to change,after 2 lockdown Birthdays I wasn't taking a chance this year,any TA. / 53.383; -3.016. "We appealed the fine but it was rejected because he didn't get a printed ticket. "Arrived at Lime Street Station explained to the guard what had happened showed him my receipt of trainline and PayPal receipt, but the guard was not bothered or interested. Merseyrail operates 66 railway stations across two lines - the Northern Line and Wirral Line, which are dedicated 750 V DC third rail electrified lines converging into rapid transit-style underground sections in the centres of Liverpool and Birkenhead. You can also get a refund form from any staffed ticket office. Children aged 5 to 15 need to buy a child ticket. Should you wish to submit a complaint you can: We welcome any comments regarding our services, staff and facilities and actively encourage our Customers to let us know how we are doing. Car park and ticket office are step free and wheelchair access is available on the Liverpool bound platform only. / 53.383; -3.016. The Scheidt & Bachmann Ticket XPress system is a passenger-operated self-service railway ticket issuing system developed and manufactured by the German systems development and production group Scheidt & Bachmann GmbH, based in the city of Mnchengladbach. Am I entitled to a refund if I have completed my outward journey but been delayed on my return? "People have said Lime Street but he doesn't know where that is.". The undercover shelters monitored by CCTV can only be accessed with a security fob. Ticketing Hours. At Trainline, we'll show you where Merseyrail can take you and how to book the best value fares for your journey. Our aim is to keep our customers on the move. Trainline won't issue a refund because he used the ticket to come back, which he was able to use in the e-format. "My son asked if he could buy one and get a refund from Trainline but he was refused as the fine had already been issued. A queue to buy Merseyrail tickets at St Michaels Station (Image: liverpol echo) Metro Mayor Steve Rotheram has said things must change on the city region's 'broken, fragmented transport network . Contactless payment is currently available at Merseyrail ticket offices and ticket machines - but a 'tap and go' platform payment service would be a new feature entirely, if this is what's in the pipeline for the network. Compartilhar isto. Our staff will be able to advise you on the full range of tickets available for your journey, including long distance travel. var lmonth = months[dateObj.getMonth() + 1] if (fyear < 2000) Merseyrail Network Map There is platform CCTV, shelters and a booking office. Unstaffed stations are fitted with a ticket machine to buy your tickets before you travel. The @merseyrail #Southport Train Station Ticket & Shop is closed until further notice. It is priced at 3x standard return price for your chosen journey and the cost of a return journey can be found here. 20 Jun 2017 #4 R. RailAleFan Member. Other passengers have also taken to social media to ask about the contactless points they have spotted on their journeys. An error has occurred on the form. Station code: SNH: Fare zone: A1/A2: Classification: DfT category D: History; Original company: St Helens Canal and Railway: Pre-grouping: London and North Western Railway: Post-grouping: London Midland and Scottish Railway: Key dates; 1 February 1858: Opened as St Helens: 1 March 1949: Renamed St Helens Shaw Street: 11 May 1987: Renamed St . Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. 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