item not as described ebay return shipping

NOTICE: 3D glasses are all different and must have a compatible TV set to work. Welcome to the Shipping board! Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Most sellers refund as soon as they get the item back. Find the item under Returns and canceled orders. Now of course, if a TRS abuses this protection (examples are in the FAQ of the link I posted above), then they will be removed from this benefit, so it is to the benefit of the TRS to be clear about why they are exercising the protection. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. 114K subscribers in the Ebay community. If the return request is for Item not as described, I get them to let me know why they think it is not as described. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. So would all sellers. My desire is that they get more than they are expecting! If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Listen to this weeks podcast to hear sourcing methods from a seller! 2022 Flea Market Flipper. No. 17 votes, 21 comments. I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". You won't be able to re-open the request once it's closed. Offer a replacement item. We've outlined your response optionsbelow. If you dont ship the item back by that date, we may close your request and you will not receive a refund. Ready to start making a good side income from flipping? A buyer insists the item was not as described in order to force a return. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Before you can send an item back to the seller, youneed to start a return. They will just accept that they are not covered and walk away. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. Here you can discuss all things shipping with other members. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. I have maintained a 100% seller rating for years. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. I used to send out many of my items without insurance! In this case, I just try to do damage control. Tip If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. You know its interesting that the post I read before yours says 1. Taking photographs will protect you in the event eBay buyer damaged item and wants refund. If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. You might be asking, "Do private sellers have to accept returns?" The answer is No. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Learn more about our signature confirmation requirements. Since last Fall, a Top Rated Seller does not need proof. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. My second reason for taking photographs of the items I ship? This is a good option for low-value items. Then and only then you give a refund for the item. This may sound like overkill to you, but stay with me while I explain! We have several policies built into our business model that protect us from having to return items. Holiday shipping is now in full swing, check out these helpful shipping tips! More shipping tips from your fellow sellers! If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. This is a good option for low-value items. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. You can also check the progress of your return request at any time. What does the eBay Money Back Guarantee cover? Copyright 1995-2023 eBay Inc. All Rights Reserved. Regardless of the outcome, will the buyer be able to leave negative feedback? Learn the fundamental steps for running an eBay business. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. If you choose to use your own carrier, we recommend using a tracked service. And this is my fault? After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. Disclaimer. See details. Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. . Copyright 1995-2023 eBay Inc. All Rights Reserved. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. where! If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Many buyers only make purchases from sellers that offer a returns policy. Good luck and sorry you encountered this circumstance. The seller has 3 business days to get back to you. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. You can still close it if things are resolved. You also agree to the eBay Money Back Guarantee terms in instances when you don't issue a refund in a timely way for returned items. When a buyer opens a Not As Described case, the sellers options are few. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case We protect ourselves! Learn more about our Condition of returns policy. It will also help you with Ebay if you should get a return request and they see that this was in three different places in your listing. By having insurance, the buyer got his money back and I was still paid for my item. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV but failed to mention that it really wasn't. Within our return policy, we state that return shipping is paid by the buyer. In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. You are describing the old rules the rules changed a few months ago. Offer customers 30 day refund policy because EBay is always going to side with customers. If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. This is how it is and one of the risks of doing business on eBay. Do not refund until your item is back to you. If you're selling expensive items, or have a small stock of items, it's easier to set up a return policy when you create a listing. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). Choose the item above to start resolving a return. Returns happen. Tip Offering a return of an item is always my last resort and honestly it is very rare. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, can increase the conversion rate of your listings by up to 25%*. If you lash back at them rudely, it will be much harder to work together to resolve the dispute. Select your reason for closing the return from the dropdown, and add details if you want to. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. Help for buyers and sellers. The condition of the returned item is important, so repack it carefully. Send a message to the customer to solve the problem. 2. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. You can also find more information in our full article below. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. That does not mean that you will automatically have to accept a return and refund their money if you get a request. Honestly, this is one of those lessons I have had to learn the hard way. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. If the seller wont cover the cost, let us know by asking eBay to step in. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Do I need to pay extra for the eBay Money Back Guarantee? This is obviously not how I shipped it out and was damaged in shipping. After contacting the seller, it's up to you whether you want eBay to step in. I'd really like another option. Select View return details. I have been selling on eBay for 23 years and I do not accept returns and never have. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. Make a point to take action on your listings to avoid unwanted returns. Your email address will not be published. That is assuming the item is truly Not as Described. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Check out this video to understand how dimensional weight is measured when shipping. Spread the word, we know how to break the . Adding tracking details to your return helpsprotect against delays or issues in the refund process. In such cases, the responsibility for the costs of the return is according to the sellers policy. I know it won't make you feel better - but there is no way around getting stuck paying the shipping both ways for a Not As Described claim unless you are a top rated seller, regardless of the validity of the claim and what the buyer says in messages separate from the return request. Adding these each time has saved me many times when buyers have tried to get me to accept a return. (oh and that happened b.c ppl would send it back stating wrong size). Why didn't you check the size before ordering? You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. If you bought it over eBay and it isn't right, it's the seller's problem not yours. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. Open a case and try to work things out with the seller. If it is a lame reason (and sometimes it is! Copyright 1995-2023 eBay Inc. All Rights Reserved. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. You'll receive the return shipping label credit on your monthly invoice. I find too many fun toys for my family (or myself), and just love the whole process. eBay will always side with the buyer of a damaged item. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. I also had a listing that was marked as parts only returned as defective? Your item didn't match the listing, or it arrived faulty or damaged. For more information, see our Condition of returned items policy. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. Buyers can always submit a return request, even if your returns policy says you don't accept returns. Send you a message The seller may ask you for some more details about your return request. There are several ways you can send an item back to the seller. See how to check the status of your return. Need an update on an open return request? If you havent received an item, we usually refund your money immediately via PayPal. Purchase shipping insurance for your items Its well worth the money! Seller with 11000 feedback. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. I dont have to pay to get the item back and the person is happy because I resolved their problem. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). The buyer is responsible for return postage costs. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. (MBG). Ebay sides with buyers in not as described claims. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. In the rare instance, this can happen. Ebay sides with buyers in not as described claims. If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. Often, they will review the messages and realize the buyer did not read the listing. See ourpartial refund guidelines. I have reported the buyers, but I still have all 12 returns counting against me. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. Sellers accept the majority of the risk when choosing to sell here. We'll automatically close a return request if there's been no activity. (2) One does not activate this seller protection by calling customer service. We'll review your case and contact you within 48 hours. The seller covers the cost of the return. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. Ifyou use an eBay returns label, tracking details areautomatically uploaded. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. 11:34 AM If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. Another measure to cover yourself in the rare instance you get a return request. If they are rude or threatening to you, do not retaliate. What if the seller doesn't offer returns? The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. 09:32 AM Something went wrong. We guarantee that you will get the item you ordered or get your money back. There's no way around losing an Item Not As Described case. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! nirE troP ,naM fo elsI. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? .. in essence. Its to protect myself from the buyer! Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. - edited Check out how to file a damage claim with FedEx if your item gets damaged. In most cases this is true. Once you've accepted a return, the buyer should send the item back to you as soon as possible. I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. View cart for details. As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. Something went wrong. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. If you want the items back before refunding, I'd accept the return and send them a shipping label. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label.

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