stubhub refund policy change

Can you explain to me how I can still use the credit that I was issued? We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. How is this right? I called ticket master and all the floor seats were sold out!! I want my money back I am not thinking about other events that might take place in the far away future. We lost the concert for that. Announcements have been made but, a plan of action has not been put into play quite yet. Wow. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. I have explained this to them and basically they don't give a crap. Tap Tickets in the navigation bar at the bottom. At NO stage did they advertise this game as a TBA or TBC date and time. 2023, Hearst Television Inc. on behalf of WCVB-TV. These people are entitled to their money back. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. It started giving credit instead: a voucher worth 120% the ticket price. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . It's my money, why are they holding it?!!!! UPS delivered my tickets, but now I can't find them. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. On or about March 25, 2020, Defendant made the decision to change its refund policy for cancelled events, no longer provided cash refunds to all customers but instead consumers were defaulted to a credit refund. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. We will process the refund to your original payment method within 5 days. Part of my frustration is money lost but it's also abt the integrity of the company. I'm not paying $176 when stub hub messed up my order. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. As pointed out by @don_shano, this is. My order for $402.19. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. She said to late sorry. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. I was not able to enter the concert . I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! "Pretty unfair, almost unethical on their part," Brown said. Awful company that I hope fails soon. Many events this past month were canceled. Under normal circumstances, these processes are manageable. We were so upset. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. If it is postponed/rescheduled, the tickets are still valid. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. be around to get first dibs at floor seats, on 09/20/2012 I went Needless to say, this concert never happened. Also disputing a charge that you made is fraud. I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. Thanks for stealing my money and for the lack of respect for customer experiences. Worst Customer Service Ever. Terrible Service! If I had purchased elsewhere I would have received a full refund! Concert was postponed to October and was just canceled. I called them within minutes to change the seats and they basically said I'm stuck with those seats. The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! We also use third-party cookies that help us analyze and understand how you use this website. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. LIARS!!! I would like a refund!!! We waited two hours until they decided to open the door again. I called stub hub because my brother got the wrong seats for a concert. This was an unauthorized, unreasonable charge. No Refund Policy? Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. We're not refunding money at this point,'" Cormier said. Not only did it ruin our night, but it also cost us a lot of money for nothing! Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. Contracts are contracts. "We were only allowed 120 percent credit toward future concerts, not refunds. I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. StubHub has the final decision on whether or not you will receive a refund. From that StubHub wallet page you can request a refund instead of keeping the credit. never use them again. I purchased tickets to an event that has been postponed twice the second time being indefinite. But by the end of March, refunds were suddenly gone. Describe your scenario and include any supporting evidence. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. Just bought tickets. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: Email is another option for requesting a refund. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Bought tickets for James Taylor and Bonnie Raitt. I WILL NEVER USE STUB HUB EVER AGAIN. We are changing the way you register and sign-in to the StubHub Community. I hope they will reply me asap, I just want get my money back. IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. I never got any emails about refunds or the fact they canceled the show. The spread of COVID-19 has rattled every corner of the live music industry. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!! 01-30-2021 01:41 PM. My credit card can do refunds up to 60 days which of course is passed. Also, a benefit of registration is that if you loose the wristband, or if it is damaged, the festival will replace. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. the Stubhub policy is to only give refunds if an event is cancelled. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. After the switch, you will enter the email address you use to access the community in order to reset your password. They said if I disputed it with my CC company they'll cancel my account with them. My husband and I had tickets for Food city 500 on Sunday April 5,2020. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. They said the money had already gone to the seller which is pure BS. I emailed them screen shots proving there was no such disclosure. They DO NOT have their customers backs. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. No longer was it offering full refunds, only a 120. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. Just bought tickets. Putting the money back in StubHub's money-back guarantee. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. Last Updated on June 24, 2020 by Dave Clark StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. I have been attempting to contact you several times regarding ticket order #553613638. IndustryLegalTop Story They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. StubHub will offer refunds for canceled events but not postponed events. Horrible return policy, will never use stubhub again!!!! Site says venue will honor original ticket but when i click on view tickets nothing there! I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. Select Sell tickets from the three dots.

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